We have sky+. We have moved and taken the box with us. We have noticed recently that recorded programmes and even when we are watching "live" programmes the picture jumps as if a couple of milliseconds of the programme has disappeared. Also on a few occasions on recorded programmes the sound goes for a few seconds and then comes back. Do you think this is the box itself or the reception?
I have also noticed that quite a lot when you play back recorded programmes the episode starts and there is no sound at all and I have to back up and restart the programme to get the sound. Is this a common error?
Also we paired this box to the new property when we moved. It is stil under warranty but obviously at the old address (we have 2 accounts). In order to get it checked out we would need to have it paired to the old property again which we can do. Will Sky then come to see it then and repair/replace or wil they say as it was for a few weeks at the new property it is no longer covered?
Thanks for your help. Fairy.