Sky to replace 90,000 HD boxes - HotUKDeals
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Sky to replace 90,000 HD boxes

ElBuc Avatar
7y, 11m agoPosted 7 years, 11 months ago
See BBC report - approx 1 in 10 affected - they get 3 months free : )

http://news.bbc.co.uk/newsbeat/hi/technology/newsid_7894000/7894752.stm
ElBuc Avatar
7y, 11m agoPosted 7 years, 11 months ago
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#2
Sky to replace 90,000 HD boxes

http://newsimg.bbc.co.uk/media/images/45485000/jpg/_45485515_pa_skysign203.jpg Sky says affected boxes don't pose a safety risk to customers


Thousands of Sky+ HD customers are to have their boxes replaced after a fault was discovered by manufacturer Pace.
Ninety-thousand people, about one in 10 HD customers, will be affected.
Sky says the fault involves the internal cabling and the quality of the connections between components but is not a safety risk.
Anyone affected is also being given three months' free subscription to Sky's HD pack, worth £29.25, when they have their box replaced.
The 90,000 boxes in the first batch from Pace are model numbers 9F3001, 9F3002, 9F3003 and 9F3004.
Sky says the replacement programme will take about three months.
A statement on the Sky website said: "The assembly flaw does not involve a faulty component, such as a hard drive, or a software problem. "Importantly, Pace has confirmed that the assembly flaw does not pose a safety risk. "The box can continue to be used in the normal way, as installed by a Sky engineer, until we come to replace it."
#3
cheerleader;4405518
Sky to replace 90,000 HD boxes

http://newsimg.bbc.co.uk/media/images/45485000/jpg/_45485515_pa_skysign203.jpg Sky says affected boxes don't pose a safety risk to customers


Thousands of Sky+ HD customers are to have their boxes replaced after a fault was discovered by manufacturer Pace.
Ninety-thousand people, about one in 10 HD customers, will be affected.
Sky says the fault involves the internal cabling and the quality of the connections between components but is not a safety risk.
Anyone affected is also being given three months' free subscription to Sky's HD pack, worth £29.25, when they have their box replaced.
[COLOR=red]The 90,000 boxes in the first batch from Pace are model numbers 9F3001, 9F3002, 9F3003 and 9F3004[/COLOR].
Sky says the replacement programme will take about three months.
A statement on the Sky website said: "The assembly flaw does not involve a faulty component, such as a hard drive, or a software problem. "Importantly, Pace has confirmed that the assembly flaw does not pose a safety risk. "The box can continue to be used in the normal way, as installed by a Sky engineer, until we come to replace it."

[COLOR=black]worth checking your hd box :thumbsup:[/COLOR]
#4
I got one with them codes on it
I have been moaning that I can't tell any difference between HD and Standard channel
wonder if this is anything to do with that ??
#5
I find this funny not because there is a fault but just due to the sheer number of people on avforums who said the thomson box should be avoided and you should ask for a pace box if you can. Guess even pace are slacking these days in the quality dept ;)
#6
For those of you who want to check what model you have, from the Sky on screen menu:

Select Services > select System Set Up (Number 4 on the menu) > select System Details (Number 5 on the menu)

The manufacturer, model number and version number will now be displayed.

I used to have a Pace HD box when it was first installed a year ago, but had big problems from the start. The box would constantly freeze in standby mode and also failed to record numerous programmes. I was forever switching the box off and on again. Eventually had it replaced with a new Thomson box, and I've never had a problem since.
#7
griffinm7;4406549
For those of you who want to check what model you have, from the Sky on screen menu:

Select Services > select System Set Up (Number 4 on the menu) > select System Details (Number 5 on the menu)

The manufacturer, model number and version number will now be displayed.

I used to have a Pace HD box when it was first installed a year ago, but had big problems from the start. The box would constantly freeze in standby mode and also failed to record numerous programmes. I was forever switching the box off and on again. Eventually had it replaced with a new Thomson box, and I've never had a problem since.


OR
just look at the label on the underside of box !!
#8
Mines a faulty one, should i phone them?, or will they contact everyone over time?.
#9
Do you think this means there will be alot of refurb machines in the near future:whistling:
#10
Has sky been in touch since recall annonced with anyone as yet ??

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