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Sky TV help please

michelleleemoo Avatar
6y, 6m agoPosted 6 years, 6 months ago
I can't get the box to switch on, have tried all it suggests in the manual but I'm stuck with an amber light and thats all. please make yr help as simple ass possible as I'm embarrassingly crap at techie stuff, that said I have checked all the cables are in properly and have tried turning it off at the mains and back on again. Only had the booming thing a week grrrr
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michelleleemoo Avatar
6y, 6m agoPosted 6 years, 6 months ago
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1 Like #1
Try switching it off at the mains, and then switching it back on with the 'back up' button held down - that should reset the box :thumbsup:
#2
midlandscomics
Try switching it off at the mains, and then switching it back on with the 'back up' button held down - that should reset the box :thumbsup:


will give it a go :thumbsup:

hasn't worked :-(
1 Like #3
when you turn it off at mains
leave it off for five mins before turning elc back on
1 Like #4
robertkay
when you turn it off at mains
leave it off for five mins before turning elc back on


yep can take ages for a sky box to reset after switched of at mains but usually comes good
#5
What type of box is it? If it doesn't come on after 5 minutes, switch off at the wall, hold the backup button, switch back on and wait for 4 lights to come on. Then let go, wait until it goes back into standby, wait a further 5 minutes and try switching it back on.

If this doesn't work and it's a Sky+ or Sky+HD box, switch off at wall, hold left and right on the front of the box, switch back on, let go when the recording circle lights up then press select twice. This will REMOVE ALL RECORDINGS but will 99 times out of 100 fix the issue.

Good Luck! :thumbsup:
#6
robertkay
when you turn it off at mains
leave it off for five mins before turning elc back on


jamstaruk1972
yep can take ages for a sky box to reset after switched of at mains but usually comes good


right its off now shall leave it a little while, any reason this has happened? its only a week old
#7
Robotochan
What type of box is it? If it doesn't come on after 5 minutes, switch off at the wall, hold the backup button, switch back on and wait for 4 lights to come on. Then let go, wait until it goes back into standby, wait a further 5 minutes and try switching it back on.

If this doesn't work and it's a Sky+ or Sky+HD box, switch off at wall, hold left and right on the front of the box, switch back on, let go when the recording circle lights up then press select twice. This will REMOVE ALL RECORDINGS but will 99 times out of 100 fix the issue.

Good Luck! :thumbsup:


its a sky+HD box, will give this a go too, thanks
#8
ahhhhh, nothing!
1 Like #9
ring sky you may need to update the box:)
#10
missismop
ring sky you may need to update the box:)


its a week old :?
#11
michelleleemoo
its a week old :?


if there has been a update it does not matter :)
#12
missismop
if there has been a update it does not matter :)


that's ridiculous :roll:, is this a common occurrence then?
#13
michelleleemoo
that's ridiculous :roll:, is this a common occurrence then?


it can be:)
banned 1 Like #14
the reset procedure you followed wasnt quite right

turn off the power for 30 seconds

hold and dont let go of the backup button

turn on the power

keep hold of the backup button till all the lights on the front come on, then on the tv it will say updating box, and takes 20 minutes
#15
missismop
it can be:)


thanks, will have to ring them tomorrow :thumbsup::thumbsup:

thanks everyone for their input, really appreciate it. Will update tomorrow
#16
jubbyme
the reset procedure you followed wasnt quite right

turn off the power for 30 seconds

hold and dont let go of the backup button

turn on the power

keep hold of the backup button till all the lights on the front come on, then on the tv it will say updating box, and takes 20 minutes


have tried this and no lights coming on :)
#17
jubbyme
the reset procedure you followed wasnt quite right

turn off the power for 30 seconds

hold and dont let go of the backup button

turn on the power

keep hold of the backup button till all the lights on the front come on, then on the tv it will say updating box, and takes 20 minutes


thats exactly what sky tell you to do


good luck:thumbsup:
banned#18
michelleleemoo
have tried this and no lights coming on :)


keep hold of the backup button, this step can take a whole minute
initially no lights come on, but keep holding, and then they all do

please feed back if you did this
#19
jubbyme
keep hold of the backup button, this step can take a whole minute


still nothing
banned#20
michelleleemoo
still nothing


oh dear, then it's failed, sky support will make you do it all again, but seems you have a bad box,

its under a years guarantee, but the delay getting one will be a pain
nothing you did to it, it failed as it was faulty
#21
jubbyme
oh dear, then it's failed, sky support will make you do it all again, but seems you have a bad box,

its under a years guarantee, but the delay getting one will be a pain


I really can't believe it, what a pain in t ass, i'm not impressed at the mo
banned#22
michelleleemoo
I really can't believe it, what a pain in t ass, i'm not impressed at the mo


thats usually how it is with electronics, either fail very early or lasts long enough barring someone doing something bad to it
#23
jubbyme
thats usually how it is with electronics, either fail very early or lasts long enough barring someone doing something bad to it


seems the way, i'm turning into a fogey because nothing seems as good as the old stuff :-D
banned#24
michelleleemoo
seems the way, i'm turning into a fogey because nothing seems as good as the old stuff :-D


me too, when i get something new i baby it, till i move on,
back in the old days stuff was simpler and lasted forever!
#25
missismop
thats exactly what sky tell you to do


good luck:thumbsup:


That's what I said and I work at Sky :p Did you try the 2nd one by holding down left and right michelleleemoo?
#26
Robotochan
That's what I said and I work at Sky :p Did you try the 2nd one by holding down left and right michelleleemoo?


yes and nothing, cant even hear anything happening if that makes sense
#27
is the helpline closed? I remember ages ago calling them up late one evening and got tech help with my box
#28
bossyboots
is the helpline closed? I remember ages ago calling them up late one evening and got tech help with my box


got the engineers mobile number but thought it not appropriate to call on a Sunday evening
#29
it must be under guarantee,so get em out or get em to replace it...dont stand for any nonsense:x.just a thought,you didnt get a power surge during the footie today did you?
#30
whingygit
it must be under guarantee,so get em out or get em to replace it...dont stand for any nonsense:x.just a thought,you didnt get a power surge during the footie today did you?


not sure, my son turned it off after football had finished and its not come back on since
#31
you don't need to "get them out" Michelle - call out is free :p
#32
DAMNOME
you don't need to "get them out" Michelle - call out is free :p


so I havnt got to get my baps out :-D cooool :p
#33
:whistling:
#34
michelleleemoo
got the engineers mobile number but thought it not appropriate to call on a Sunday evening


I would still call the main sky number as they can help u just now - worth a try!
#35
bossyboots
I would still call the main sky number as they can help u just now - worth a try!


i'm tucked up in bed now, supposed to be going over some training stuff for work :roll: not getting very far :oops:
#36
Having issues with mine, hdmi stopped working but when I turned off at mains for a few minutes and turned back on and held back up it did start updating and the updating message showed via hdmi though had a blue tint instead of white.

After it updated it didnt show anything on HDMI again.
#37
Engineers lose bonuses if there is a revisit within a certain amount of time. That is why they leave a direct number.
Sounds like the box itself is faulty and needs to be replaced - most likely a hardware problem. Call your engineer and they'll no doubt fit you in within their working day.

Just out of curiosity - is your TV HD and connected as such?
#38
If the box doesn't start the software download (Backup) or full system reset (left+right). It's dead, don't know if the engineer will have a brand new box to replace yours with though

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