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Skybox wont turn on

D_G Avatar
banned6y, 1m agoPosted 6 years, 1 month ago
will i need to buy a new one or will sky replace it?
D_G Avatar
banned6y, 1m agoPosted 6 years, 1 month ago
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#1
Depends if it is in warranty or not.
#2
is the power on? is it plugged in?
banned#3
Unplug, plug in, leave on standby for 15 mins (don't press remote)

Now try turning it on
#4
If it's out of warranty and you are out of contract (normally 12 months since signing up or upgrading) you should be able to persuade sky to give you a new box, but you will probably need to sign up to another 12 months contract.

Edited By: sickly sweet on Oct 31, 2010 21:14: Edit
#5
Yep, if SKY think they'll lose your custom because your box is faulty, they'll probably do something about it!
#6
Ours packed up about a month after the warranty ran out, we bought a second hand one because sky wanted to charge us £65, that lasted about 2 months before ir also packed in, we managed to get a free one off sky after much arguing, that lasted us 2 weeks before it packed up, they then wanted us to pay £65 to come out and fix the box they'd just given us, i had to take out my line rental with them to get a new box. So far that box is still going, but i dont have high hopes.
#7
The power supplies are known to be flaky on them, I got a guy on Fleabay to refurb mine for less than £30 .. maybe an option..
banned#8
well the red standby light doesnt even turn on. will have to phone them tomorrow.
#9
Have you plugged something else in the socket, have you checked the fuse?:D
#10
What sort of box is it? If its a plain box you may be able to upgrade to sky plus by just renewing for 12 months. They will supply a hd box look out for the "optional" upgrade to sky hd at £1 0 a month8)
#11
Try turning the box on from the box not remote control, there was a known issue this week. should mainly be resolved now tho.
banned#12
Ours blew tonight also. We're left with the orange light. Sky told me to unplug and reboot keeping the backup button pressed. That didnt work and I guess we'll be getting an exchange when the sky monkey arrives on Wednesday.

Yours will either be a blown PSU or fuse. Best check the fuse - or they'll likely hit you with a £65 call out.

Gives me time to catch up on some downloads..... Inception tonight! :D (What a weird film!)
banned#13
the red standby light has come back on now, i have tried turning on via both remote and box but still no joy. also tried leaving it for 15mins.

lol i wont be paying no £65 call out fee either thats ridiculous

Edited By: DangerGod on Oct 31, 2010 22:36: .
#14
I'd be carefull as well about the "new" box sky provide, they arent new at all ,which may explain why they dont last very long.

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