I sold an item on ebay at the weekend, i wasnt at home towards the auction end but logged on on my mums computer, i had a question with just an hour to go where i couldnt get to the item in time.
Asking for measurements, now the item is usually a standard size, i said it would be approximatly 20cms, shes contacted me today saying shes not happy with the item (hasnt moaned about condition etc) but its not the size she wanted and thought it would be bigger.
Shes measured it and its actually 21cms, so BIGGER than what i quoted it would be.
Basically, shes just contacted me saying she wants to return the item for a refund.
Ive never had this sort of problem before, and dont offer a refund policy, and dont feel i should accept it back. Nobody forced her to bid and i did say 20cms when its actually 21cms. (just to clarify that she wanted a bigger item, but it was bigger than i said, and i actually said approximatly)
She was also made aware i couldnt acutally measure it as i wasnt with it.
Can anyone offer any advice?