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Slight ebay problem, can anyone offer advice?

£0.00 @ eBay
I sold an item on ebay at the weekend, i wasnt at home towards the auction end but logged on on my mums computer, i had a question with just an hour to go where i couldnt get to the item in time. Ask… Read More
Joshanna Avatar
1d, 6m agoPosted 1 decade, 6 months ago
I sold an item on ebay at the weekend, i wasnt at home towards the auction end but logged on on my mums computer, i had a question with just an hour to go where i couldnt get to the item in time.

Asking for measurements, now the item is usually a standard size, i said it would be approximatly 20cms, shes contacted me today saying shes not happy with the item (hasnt moaned about condition etc) but its not the size she wanted and thought it would be bigger.

Shes measured it and its actually 21cms, so BIGGER than what i quoted it would be.

Basically, shes just contacted me saying she wants to return the item for a refund.
Ive never had this sort of problem before, and dont offer a refund policy, and dont feel i should accept it back. Nobody forced her to bid and i did say 20cms when its actually 21cms. (just to clarify that she wanted a bigger item, but it was bigger than i said, and i actually said approximatly)
She was also made aware i couldnt acutally measure it as i wasnt with it.

Can anyone offer any advice?
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Joshanna Avatar
1d, 6m agoPosted 1 decade, 6 months ago
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#1
You broke sales of goods act imho by misdescribing it.

I myself was victim to this from Jessops as I needed a 45x35x16cm camera case for the restricted rules over august and sept. during the bomb scare at airports and airplanes.
The packaging measurements were wrong. vs. actual measurements, it was 46cm wide and would not of fit the retro boxes they made @ checkins during that period, went back and got a refund without problem.

My point is you should do the same imo, they will probably ask for refund on delivery and now that I think about it i could of gotten jessops to cover petrol costs of returning it but i didn't, full refund and covering postage costs is your obigation imo.
#2
[SIZE=2]If you give her a refund, wait till you have the item back DO not refund your postage/packaging costs as well as any ebay costs you have incurred (including what it will cost to re list the item) you should not be out of pocket through no fault of your own. if she is not happy with this, then withdraw the offer. Do not leave feedback until you have got it from her[/SIZE]
#3
Joshanna
I sold an item on ebay at the weekend, i wasnt at home towards the auction end but logged on on my mums computer, i had a question with just an hour to go where i couldnt get to the item in time.

Asking for measurements, now the item is usually a standard size, i said it would be approximatly 20cms, shes contacted me today saying shes not happy with the item (hasnt moaned about condition etc) but its not the size she wanted and thought it would be bigger.

Shes measured it and its actually 21cms, so BIGGER than what i quoted it would be.

Basically, shes just contacted me saying she wants to return the item for a refund.
Ive never had this sort of problem before, and dont offer a refund policy, and dont feel i should accept it back. Nobody forced her to bid and i did say 20cms when its actually 21cms. (just to clarify that she wanted a bigger item, but it was bigger than i said, and i actually said approximatly)
She was also made aware i couldnt acutally measure it as i wasnt with it.

Can anyone offer any advice?


i wouldnt give her the cash back....

if you said approx 20cm then she knew it was in that region ! her loss,
#4
if he specifically used the term "approximately 20cm" then possibly, if it was 20cm alone not imo

but if they can accept they didn;t read the listing properly when it said approx, if it did, then full refund on item alone, buyer covering all postage costs is fair imo.
denying a refund outright isn;t right when distant selling act allows them full refund within 7days of recieving it, "her loss" would not make it small claims court when the consumer is so well protected.
#5
I guess it depends what the item is, if she is just being picky and it's a handbag or something...or if the 1cm difference in size really does affect something.

Personally I'd say send it back (at her own expense) and refund her, that way you aren't actually losing out and you'll be keeping your buyer relatively happy.
#6
Dont forget she will have to pay extra costs since you had to pay for the listing fees and paypal fees. I wouldn't refund her imo since you did nothing wrong as you stated it was "APPROXIMATELY 20cm".
#8
The 1cm makes no differnce, infact, its a bonus, as she thought it was 20cms, but still bidded.

Really dont know what to do about it :-(
#9
Spriggan
Dont forget she will have to pay extra costs since you had to pay for the listing fees and paypal fees. I wouldn't refund her imo since you did nothing wrong as you stated it was "APPROXIMATELY 20cm".


iv the same opinion

more than likey they dont like the product and want a quick way to send it back 4 there money
#10
Well, just play nice...say something along the lines of you said it was approx 20cm and it is so you are not at fault. Say you'll be willing to refund her as long as she pays ALL costs involved otherwise there's nothing you can do to help, sorry.
#11
I would say give her a refund minus the postage and ebay fees!
#12
Yeah, just how starlet put it
#13
[SIZE=2]listen to ya unclejohn[/SIZE]
#14
Sales of good act this, sales of good act that. it was a handbag, she said approximately 20cm (I seen the question and the answer) and it;s bigger, the women is moaning it's too small to fit her purse in (you know fella's these handbags you wouldnt even be able to fit yer spuds in).

I told her just to refund as its just easier, but at the same time, the buyer has some cheek.

Me personally? I'd tell the buyer where to go, but thats just me! Dont buy from me!
#15
grdesign love your signature btw :)
#16
big_anth is probably right, but plenty of ppl do similar on normal companies, full refund minus all costs incurred sounds fair to me and needed, don't want bad feed back right?
But it should be done very sternly over the phone so much to the point that they give up and accept their bad purchase, electronic forms of communication can never have the same effect as a strong phonecall imo
#17
i'd not refund if it was me. What a cheek!
#18
sharon_uk in an ideal world... but laws exist and more importantly in this case feedback exists...

I;ve sent back clothes I didn't like and Next I think it was picked it up without problem, LX Direct known to do the same for friends pick up items full refund without postage, no charge for picking it up... not fair comparing ebay to mail order companies sure, but that exists nonetheless
#19
schizo, ebay is a hell of a lot different, second hand goods etc, and shes not a shop, just passing on some of her major stashes of clutter.

It's not a 'try and if you dont like' send it back service, like mail order companies are. Mail order companies you pay for that service in over inflated prices anyway.
#20
grdesign, of course, but denying a refund outright is still wrong imo, i offer a refund service on my ebay items with a clause saying if item is found to be in perfect working order and as described they MUST cover all costs I incurred and their refund would reflect that and swallow their own postage costs.
That is the policy that should apply here, even if he offered no refund policy, if only to protect feedback imho.
#21
I dunno, I think it's a case of the buyer thinking she made a mistake, so trying to get out of it.
#22
schizoboy

That is the policy that should apply here, even if he offered no refund policy, if only to protect feedback imho.


Im a she :giggle: not a he :giggle: :shock:
#23
grdesign, we're all human, if she can be made to accept that its her fault (easily done over the phone with most people imo) she'll accept incurring costs for a refund.

erk soz joshanna :oops:
#24
[SIZE=2]Yer and I don't prod the male gender! Tsk![/SIZE]
#25
Joshanna
Im a she :giggle: not a he :giggle: :shock:



prove it :whistling:
#26
Muwolves
prove it :whistling:


Would you like a 'special' pic?! :p :whistling:

Shes currently sporting the pigtail plait thing
#27
grdesign
Would you like a 'special' pic?! :p :whistling:

Shes currently sporting the pigtail plait thing




where:shock:
#28
I've not fully read the thread.

But these laws don't apply to auctions I don't think..

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0058-1111.txt

but this usually does not apply to 'auction' sites. You should always read the terms and conditions carefully before buying.


Your said no refunds - that's the rule! Less powers for people using auctions!

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