Got a bit of a pickle situation where I am currently owed a large sum of money by a registered business. Would like some advice from those a bit more legally saavy on the best thing I could do right now.
A place I was renting a room from for work is shutting down unexpectedly. I found out 2 days ago, and we had to frantically cancel a large number of bookings. Thankfully the place is still there, but no one is there anymore. And the only way to contact them right now is via email. My clients normally pay through their merchant account, then they bank transfer me the money after subtracting costs of 'fees'.
The company is LTD registered. I have the 2 owner's residential details from Company House. They have not yet filed for liquidation. I don't have contact numbers. I did get an email 2 weeks ago asking for my bank details again saying they have misplaced it, and they would send that day. But since then, nothing.
Before I send the heavies over, I wonder if there's anything else I can/should do to maximize my claim for this money back. It is under £5k, but a hefty amount. Unfortunately I have minimal 'evidence' of payment, but my clients could probably serve as witness if it comes to it (plus their bank records would probably show payment from these people).
Matters got worse because one client now wants a refund for a rather large sum and he paid in cash that I never received. But to avoid my rep being damaged, I am having to pay out of own pocket. So it's been a bit of a nightmare.
I've evaluated the best options, and so far they include:
1. Wait - I've sent 2 emails and an invoice this week. Maybe they are just busy, and I should just be more patient.
2. Small claims - but probably not worth the hassle right now. If it comes to it though it's an avenue I will be explore.
3. Send the heavies!
4. offer all paid clients 50% discount in cash, and ask them to file chargebacks! A bit of a d*** move, and unsure where that would stand legally, but if push comes to shove, surely they should pay. I heard section 75 for CCs cover liquidation, but but some paid with debit card so not sure about those.
I could really do with any help/suggestions on how I should proceed.