smartbuyglasses legit?
Hi I want to buy a pair of prescription glasses from here as they are the best price I have found:
http://www.smartbuyglasses.co.uk/designer-eyeglasses/Persol/Persol-PO2996V-108-105738.html
I am concerned because there are reviews saying the glasses are counterfeit yet they are on listed on topcashback and quidco?
All Comments (19)
Jump to unread Post a CommentAs I understand you are concerned about the authenticity of your designer glasses. Please be advised that SmartBuyGlasses guarantees all products are 100% Authentic and that all glasses are from reliable Italian suppliers.
SmartBuyGlasses UK is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.
If you are still concerned about the authenticity of our glasses, please don't hesitate to contact us at servicemanager@smartbuyglasses.co.uk and we will be glad to reply to all your questions.
Best Regards,
Augustin | SBG
smartbuyglasses.co.uk
Registrant:
SmartBuyGuru Enterprises
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Non-UK Corporation
Registrant's address:
locked bag 3001
Beecroft
Sydney
2119
Australia
Registrar:
Crazy Domains Pty Ltd t/a Crazy Domains [Tag = CRAZYDOMAINS-AU]
URL: http://www.crazydomains.co.uk
Relevant dates:
Registered on: 28-Aug-2007
Renewal date: 28-Aug-2013
Last updated: 23-Mar-2012
Registration status:
Registered until renewal date.
Name servers:
ns.rackspace.com
ns2.rackspace.com
WHOIS lookup made at 18:19:50 27-Mar-2012
But the site looks quite a good design, they have lots of relevant material to what they are selling listed. And have a buy one give one campaign which seems to add a level of legitness.
Can't whois during work, but if i'd have to guess I'd say avoid it till you find a few independant reviews from customers :P.
Every 1 star review seems to be countered with a 5 star review. There's nothing in between, far too suspicious. Also they pop up all over the place defending themselves - if they were that good, they wouldn't need to, their reputation would do it for them.
Edited By: olivier81 on Mar 27, 2012 21:12
Please avoid buying from this seller.
Also according to the tracking info the glasses were sent from HONG KONG, which as far as I remember from geography lessons is not in Italy. So, so much for the authenticity!
I have asked for this order to be cancelled and money refunded.
Stay away from this company!
This was a second attempt to buy specs online - the first ones I ordered from a COMPLETELY DIFFERENT COMPANY were problematic - the frames were lovely (a like-for-like replacement for the BENCH specs I had at the time from Boots), but the lenses distorted awfully and I simply couldn't look through them without getting vertigo. That retailer charged me £25 to get them checked but concluded that they were within normal industry tollerances. I opted for a full refund (less that £25) and moved on. So, by the time I got to SBG I was already pretty short on patience.
By way of comparison, the previous two pairs of specs I'd bought from high street retailers had to be returned (twice in one case) as the lenses were mis-manufactured, but there was a certain security in going into a shop and pointing it out to a human being rather than going back-and-forth with emails to Hong Kong or wherever.
Overall, buying online ended up saving me a massive amount, but it's really up to the individual whether it's worth the potential hassle. I'm now shopping for a new pair, and just as keen to save cash, but I'm a bit more hestitant now than I was before.
The only downside to the transaction was the amount of time it took (almost a month and a half )
So if you've the patience, I'd say go ahead
They won't even reply to my emails.
AVOID LIKE THE PLAGUE!!!!!
I would like to know on my order where it states that this order will be shipped from another country.
I understand your shipping policy. But where on my order does it state that this eye-wear will be coming from Hong Kong?
So that I know that I will be responsible for additional taxes and duties and Brokerage Ancillary Service Fees?
I was billed and charged an additional $28.35 by FedEx that I did not agree to and was not notified.
Is this how you keep your prices low. This is fraudulent behavior by Smart Buy Glasses in my opinion.
And I am sure others have the same opinion sense you do not give this information on your website.
How is someone to know they will be billed and additional fee after they receive their eye-wear.
You also claim that they will be shipped in a number of days depending on the shipping method you use.
Nowhere did I see 20 to 30 days to receive your prescription eye-wear as we did!
In this day and age of technology you know exactly where my order and every order is going to be shipped from, you know what facility you will be using and where the product was coming from. NO EXCUSES HERE. You know and you blindside your customers with this additional charge that doesn't make your company so cheap after all just cheapskates!