Hello! I'm a newbie, so please be nice ;-)
I needed to order some photobooks and saw the Truprint CRIMBO25 offer http://www.hotukdeals.com/forums/showthread.php?t=102758&highlight=truprint
Thanks sadiebabes :thumbsup:
I rushed to get my photos and layout perfect before the offer close date (15 October). However, when I logged in, unknown to me, I was logging into my Snapfish account, not Truprint. :shock: The header of the page said Truprint, powered by Snapfish. When I went to add the offer code it wouldn't accept. :shock:! By then I'd spent hours creating the books! I went ahead with the order, assuming it was an issue with the system, but when I got my order confirmation, it was from Snapfish. I have contacted Snapfish, and Truprint customer service who tell me that they are 2 completely separate companies that use the same web platform (suspiciously the wording of both of the emails was identical). They now won't honour my discount, as they said I should use 2 different email addresses to gain access. Obviously if I'd have known that, I would have done!!
I feel as though it's a bit dishonest when I'd clicked through a Truprint link, to be diverted to make an order through Snapfish so that the offer code isn't valid. Anybody else experienced this? Do you think it's worth pursuing - it seems so unfair! :cry: