Solicitor was a farce.. now (finally)- offering us a refund take the money and run? or take the matter further? - HotUKDeals
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Solicitor was a farce.. now (finally)- offering us a refund take the money and run? or take the matter further?

samwants2save Avatar
6y, 6m agoPosted 6 years, 6 months ago
Cut a looooong story short.

Was unhappy with the services of a solicitor. We can lodge a complaint against the firm within a 6month time limit. The 6 months is up in a couple of weeks. The solicitor after 5 and a half months of chasing is now offering us a refund- what we wanted..

but, should I take it, or pursue the complaint to highlight what a joke their srvices really are, and what they claim to be on tinternet is very misleading?

This is the jist of it:

Got done for speeding.
Called for the help of a solicitor found online bragging about his acheivements.
Spoke to him, he was perfect. 'WAS' being the operative word.
He never personally worked on our case/ file, despite ensuring us he would.
File changed hands between 3 solicitors in 3 months.
The last solicitor that spoke to us i'm positive hadn't even familiarised himself with the case (despite having the file two weeks and the court appearance due in 12days)
Everything asked of them was never followed up- i.e., requested certain documents to be chased up but solicitor never pursued the matter.
Solicitor was 'geared' up to fight case, but once money handed over, they were very lax and just said 'go to court'- fight it there, but pay us seventeen hundered pounds extra for the pleasure.
Never returned calls, and a lot of 'chasing' had to be done.
We wanted to settle out of court. Court was 350miles away (where offence took place)
Solicitor said ban was imminent- no two ways about it. They just 'gave up' despite so many flaws highlighted by myself with reference to the case.


We 'kicked em to the kerb' (this 'firm') and switched to another one, a couple of weeks before the 'finale'. New solicitor was FAB. Total change to what was experienced before. They spoke to CPS and the 'imminent ban' was out the window, and 4points and fine was the punishment. they were very professional and always answered our calls and responded to emails the very same day.

Case closed.

I then went back to the first solicitor asking for a refund of what I paid. Long letters exchanged. Still not satisfied with his response. Starts making excuses for everything that 'went wrong'. Never once apologised for the frustration his firm caused- or their incompetence. Offered half money back.

Refused his offer.

eight weeks after we refused his offer and wrote to him- we didn't hear a peep from his side. A few days ago he offers a full refund if we agree to settle the case. It's due to the reason that we said we will take it further to the officials to highlight how we were (mis)treated. He says they will fight the case strongly. I have evidence that he has added atleast 'one' document to the file AFTER the case was closed.

He is offering us back what we asked of him nearly 6 months ago. He still doesn't agree with the 'points' raised- our 'concerns' etc.

Should we settle the score now - take the money and run? (money= the fee we paid)
Or should we complain to the powers that be and let them decide what should happen next?

Complaints about a solicitor must be lodged within 6months of the date they last worked for you.

I would've been happy had he not strung it out for nearly 6months trying to call our bluff- I wasted enough time writing to him/ calling / leaving messages etc but to no avail. Now, seeing that we are only two weeks away from the deadline (on which we can lodge our complaint) he comes out of the blue to say, here' take the money, and 'drop it'. But he isn't sorry and doesn't accept that we received such a poor service.

I have spoken to a few family members who say 'nah, forget it, just take the dosh and leave it be', but my best friend says, no- take it further as he has caused us enough stress as it is.
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samwants2save Avatar
6y, 6m agoPosted 6 years, 6 months ago
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#1
waoh- ^^^ that's longer than anticipated!
1 Like #2
Take the money and run.
It will be more stress for you and a chance you may not actually get the cash back.
1 Like #3
Take the money and then file complaint - is this not an option?
banned#4
Did they look like Mick Jagger?

Quick bit of comedy for any Kesha fans in tonight.

PS: Have you tried injurylawyers4u? It may seem to make no sense, but the adverts scare me, they are always really angry so maybe they could shout really loud and make the other angry bears run away?
banned 1 Like #5
depends how much more of your life you want to waste really
banned 1 Like #6
lawyers take the side of lawyers, nothing will come of it

take the money, chalk it up to bad luck
#7
DragonChris
Take the money and then file complaint - is this not an option?


nope.. i think.. he says, 'accept a refund means agreeing to settle the matter' or sommat along the lines.

i appreciate all responses, and rep will be given, keep em coming:thumbsup:
#8
jubbyme
lawyers take the side of lawyers, nothing will come of it

take the money, chalk it up to bad luck


It'd be LCS dealing with it. They're independent. would do a hyperlink if this pc wasn't so slooow
1 Like #9
Take the money as the hassle if you complain will be huge and with them being a solicitor they will know every which way to argue the points you raise and have answers/excuses for it all.
Or you could take the money and still complain to the ombudsman if you feel really strongly about it and have the time and patience to sort it all out.
#10
sickly sweet
Take the money as the hassle if you complain will be huge and with them being a solicitor they will know every which way to argue the points you raise and have answers/excuses for it all.
Or you could take the money and still complain to the ombudsman if you feel really strongly about it and have the time and patience to sort it all out.


pity he didn't use his skills on our case(!) but yeah- i get what you're saying. But wont it be out of order if I take the money, and THEN complain too? only he has made it clear that by accepting the refund, we agree to end it now.
1 Like #11
The right thing to do is to pursue the case for the common good...

I doubt it will be that much of a hassle if you pursue further.
I don't see why you can't take the money and complain...

They are refunding the money because they did not provide necessary service.
You are complaining because they are unprofessional.
[Moderator] 1 Like #12
If you don't take the refund now, then are you hoping to get some extra compensation for their poor service?
If you can put up with the hassle then go for it cos they sound like a bunch of cowboys :thumbsup:

Just curious, what was your original speeding offence, cos 4 points is a lot different from them saying your looking at a ban!!
#13
offence was 100-115mph on a 70mph dual carriageway.


no police gun/ speed thingie- a follow check was key evidence.
#14
I am sure a qualified internet forum solicitor will pop up shortly to advise you
1 Like #15
Just don't hire them to defend you against this case. :thumbsup:

I reckon you should, as long as you know you would win.

Good luck if you do decide to.
1 Like #16
1. Take the money
2. Complain
3. Don't speed
#17
Bully
I am sure a qualified internet forum solicitor will pop up shortly to advise you


i hope so..
eh...? 'forum solicitor?'..:w00t:

starsparkle2311
'cut a long story short'? WHAAAAAAAAAAAAAAAAT?


Too much text man:p


:oops: you wanna see the letters I wrote to the solicitor... :oops:
[Moderator]#18
samwants2save;8708905
offence was 100-115mph on a 70mph dual carriageway.


no police gun/ speed thingie- a follow check was key evidence.

4 points, you were lucky mate,, 100+ is normally an instant ban... or so i was told :whistling:

If you can get more money by pursing it, then give it go,, if not then just take your refund and move on :thumbsup:
[mod]#19
jubbyme
lawyers take the side of lawyers, nothing will come of it

take the money, chalk it up to bad luck


Not true. You make complaints to the Legal Complaints Service.
#20
""Please also confirm that you accept this cheque in full settlement of this matter"."

So if I accept the cheque, I accept to settle.
If i take it further, then I'm liable?..what for, I aint sure..

i don't think i can accept cheque and then pursue it further. . . it's be wrong, right?
banned#21
magicjay1986
Not true. You make complaints to the Legal Complaints Service.


even if the LGS take it on fully, i still say he wont gain anything by doing it, wont get any more money than has been offered, the solicitor wont get run out of town

I think the op should take the money, anything more will take years off your life for nothing

Doesnt seem to work any better in the medical profession either, I am just being a realist i think
[mod]#22
samwants2save
""Please also confirm that you accept this cheque in full settlement of this matter"."

So if I accept the cheque, I accept to settle.
If i take it further, then I'm liable?..what for, I aint sure..

i don't think i can accept cheque and then pursue it further. . . it's be wrong, right?


If you accept their cheque you cannot pursue a claim with the LCS for any further sum relating to the same matter unless it transpires at a later date they were professionally negligent (which is not apparent at present).
[mod] 1 Like #23
jubbyme
even if the LGS take it on fully, i still say he wont gain anything by doing it, wont get any more money than has been offered, the solicitor wont get run out of town

I think the op should take the money, anything more will take years off your life for nothing

Doesnt seem to work any better in the medical profession either, I am just being a realist i think


Quite possibly. OP is really only entitled to their fees back or disbursements that have been paid and wasted.

Complaints don't take very long with LCS.
#24
^^^ thought as much. Maybe I should just settle..that's IF he sends out the cheque. don't trust him..much

so confused....

rep given till post 20. the rest is due :)
[mod]#25
samwants2save
^^^ thought as much.

so confused....


Are they a well known national firm?

Just accept their refund and then add them to [url]www.solicitorsfromhell.co.uk[/url]...
banned 1 Like #26
magicjay1986
Quite possibly. OP is really only entitled to their fees back or disbursements that have been paid and wasted.

Complaints don't take very long with LCS.


wasnt necessarily talking about the time actually taken, more in the stress of it
#27
magicjay1986
Are they a well known national firm?

Just accept their refund and then add them to [url]www.solicitorsfromhell.com[/url]...


can i name and shame?! maybe i will AFTER i get my money back(!) I hadn't heard of em as I never needed to know of them before, but they claim to be topdog.
1 Like #28
magicjay1986;8708991
If you accept their cheque you cannot pursue a claim with the LCS for any further sum relating to the same matter unless it transpires at a later date they were professionally negligent (which is not apparent at present).



^^^This is the man who knows his shiz...
1 Like #29
How much money would you get back if you settled now, ie how much money do you have to lose?
But tbh, I'd want to see an end to the matter and you can always put anonymous honest (even if honest means bad) reviews all over the internet - you say that you found them online, so no doubt others will aswell, so that would be what I'd do.
I would just worry about losing any case you have against them through one loophole or another which they will be aware of being from a legal background and experience, neither of which it sounds like you have.
[mod]#30
samwants2save
can i name and shame?! maybe i will AFTER i get my money back(!) I hadn't heard of em as I never needed to know of them before, but they claim to be topdog.


Ok. It probably makes no difference in naming them.

PM me tomorrow if you want any more advice and I will see if I can help. To be honest you really should just accept their offer and move on. As I say, if it transpires to be worse at a later date you can pursue them further.
[mod]#31
sickly sweet
How much money would you get back if you settled now, ie how much money do you have to lose?
But tbh, I'd want to see an end to the matter and you can always put anonymous honest (even if honest means bad) reviews all over the internet - you say that you found them online, so no doubt others will aswell, so that would be what I'd do.
I would just worry about losing any case you have against them through one loophole or another which they will be aware of being from a legal background and experience, neither of which it sounds like you have.


As you say, yes you can give them bad reviews. They are admitting liability by offering your money back unless they state WP.

OP - giving them a bad review isn't defamatory as the statement you publish is going to be true.
#32
sickly sweet
How much money would you get back if you settled now, ie how much money do you have to lose?
But tbh, I'd want to see an end to the matter and you can always put anonymous honest (even if honest means bad) reviews all over the internet - you say that you found them online, so no doubt others will aswell, so that would be what I'd do.
I would just worry about losing any case you have against them through one loophole or another which they will be aware of being from a legal background and experience, neither of which it sounds like you have.


i'd get back what we asked for, a grand - which is what we paid.
agree re. loopholes, but i honestly thing i could string them up. the whole case wasn't handled as it should've been (or claimed to be dealt with on t'net page)
[Moderator] 1 Like #33
Maybe they're already on there :whistling:
[mod] 1 Like #34
harlzter
^^^This is the man who knows his shiz...


I have to...otherwise I get people like the OP trying to sue me!!!
#35
magicjay1986
Ok. It probably makes no difference in naming them.

PM me tomorrow if you want any more advice and I will see if I can help. To be honest you really should just accept their offer and move on. As I say, if it transpires to be worse at a later date you can pursue them further.


i'm being persuaded.. look out for my pm tomorrow;-)

magicjay1986
As you say, yes you can give them bad reviews. They are admitting liability by offering your money back unless they state WP.

OP - giving them a bad review isn't defamatory as the statement you publish is going to be true.


WP?
[mod]#36
samwants2save
i'd get back what we asked for, a grand - which is what we paid.
agree re. loopholes, but i honestly thing i could string them up. the whole case wasn't handled as it should've been (or claimed to be dealt with on t'net page)


Take out of the equation your fees paid, what other expenses or losses have you suffered?
#37
bigflump
Maybe they're already on there :whistling:


can't make head or tails of the solicitor from hell site.. where's the list of the badees?
[mod]#38
samwants2save
i'm being persuaded.. look out for my pm tomorrow;-)



WP?


Sorry, WP means "without prejudice". Anything included within a letter headed WP can not be used against them at a later date.
#39
magicjay1986
Take out of the equation your fees paid, what other expenses or losses have you suffered?


just a load of hassle/ stress/ time chasing them up.
nowt financially- other than interest on the 'grand' we paid em. doesn't amount to much. and the fact that we forego our holiday cos he wouldn't give the money back.. but i'm over that now(!)

before when we asked for a refund, we said we'd forego the vat 162 squids, and accept the grand.

but nothing more- i really am not after more money- i just want someone to look at the way they treat their clients. i've googled them and can't find anything (about them) bar their website.. also, the thing about adding to the file after the case is closed..hmm:whistling:
[mod]#40
samwants2save
just a load of hassle/ stress/ time chasing them up.
nowt financially- other than interest on the 'grand' we paid em. doesn't amount to much. and the fact that we forego our holiday cos he wouldn't give the money back.. but i'm over that now(!)

before when we asked for a refund, we said we'd forego the vat 162 squids, and accept the grand.

but nothing more- i really am not after more money- i just want someone to look at the way they treat their clients. i've googled them and can't find anything (about them) bar their website.. also, the thing about adding to the file after the case is closed..hmm:whistling:


Ok then. You should also be entitled to interest but it really wouldn't amount to much.

Give me a PM tomorrow if you like.

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