OH was in a car incident, about 16 months, still dragging on.
She goes through Tesco insurance, and was assigned Cogent Law as her solicitors.
She's been sent a letter a few months ago confirming time and place, also advising more information to follow.
For the last month she's been passed around with everyone being as un-useful as it gets.
The hearing is next week, and the person to who she needs to speak won't take her call / call back.
Any ideas on what to do next? As it seems clear, they can't be bothered to deal with this.