Can someone please clarify something for me, sold a phone on here that was brand new and sealed. When received buyer has charged but phone won't turn on, understandably a refund is required.
Postage to send phone was £5.50, sale was 10.00 in total.
What should I refund to seller? The full £10.00 and they absorb cost of returning phone to me or £10.00 plus cost of returning phone to me.
Rmsd used to send phone, buyer request, that's why postage so high initially.
What do rules say?