Someone's stolen 3500 points from my Clubcard - HotUKDeals
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Someone's stolen 3500 points from my Clubcard

Money Spinning Avatar
9y, 6m agoPosted 9 years, 6 months ago
Gutted, just had my wine delivery from Tesco's (took advantage of the free 1,500 points) and enclosed was a statement of my current total of clubcard points, it stated I have just 300 points, knowing I already had 2,000 odd points before I did the wine promotion I then reached for my wallet to discover my clubcard is missing :(

Gutted, will have to phone them first thing as they shut their lines at 8pm.

I would imagine the finder of the card has used the 3,500+ points for groceries instore so I take it there is no comeback for me?
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Money Spinning Avatar
9y, 6m agoPosted 9 years, 6 months ago
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#1
is it registered to your address?

i thought someone elses clubcard is pretty much useless?
#2
If someone had nicked ur clubcard and used it, you would still get the points as its in ur name. :?
#3
You can't use the actual card to buy things, you have to wait until they send you vouchers in the post. Once they post you the vouchers, the points come off your card "balance". So what I suspect has happened is that they have taken the points and posted your vouchers, but you haven't received them yet.

You can't use the card instore to buy groceries (unlike the nectar card).
#4
i thought you could only use the vouchers they send you not points off the card, maybe you have a voucher on the way.
#5
markwills
You can't use the actual card to buy things, you have to wait until they send you vouchers in the post. Once they post you the vouchers, the points come off your card "balance". So what I suspect has happened is that they have taken the points and posted your vouchers, but you haven't received them yet.

You can't use the card instore to buy groceries (unlike the nectar card).

I think this is correct as I believe clubcard statements are being dished out this month :thumbsup: HTH
#6
lol @ mark, i think you put it better
#7
I imagine I must have been careless the last time I did a shop and didn't put the card back in my wallet, is it not the case that someone can just go up to the counter and use it to pay for their shopping? - Or do you physically have to wait for the vouchers to come through the post to use them? (if that's the case the next mail out is not until August is it?)

As I have always used my points for deals I am not sure how it works.

EDIT - Thanks guys, hopefully that's why my balance is so low, I was convinced you could use it instore, it's good that you can't actually :)
#8
yeah ive just checked my account and its gone down so i must have mine on their way :)
#9
Money Spinning
is it not the case that someone can just go up to the counter and use it to pay for their shopping?
You have to wait for the vouchers to arrive in the post. However before posting, the points will be deducted from your balance. The tesco card can only be used to ADD points.

Compare this with nectar card points, where you can use the card to spend these instore.
#10
Thanks guys, I feel much better about it now, although I have still lost my card so will report it missing in the morning.
#11
All you gotta do is get a temp card from your store, ring the freephone number on back and tell them your new number (on back of temp card) :thumbsup:
#12
Cheers, my wife has an additional card that's linked to the same account so we have one to go on with :)
#13
Hi, don't worry mays statement is already on the way. my points were 3500 and now only 200 so they have sent your vouchers out. :thumbsup:
#14
Also, I apologise for assuming someone had stolen my points :oops:
#15
Money Spinning
Also, I apologise for assuming someone had stolen my points :oops:

lol, I was gonna say 'Did you see them take them!?' :whistling: :giggle:
#16
its to do with the mailing, the mailing period was to the 26th on April, the new mailing period is from 27th of April to the 27th July (every 3 months)

don't worry your points will come out to you in the end, at the end of a mailing your points (vouchers) are sent out to you and your balance returns to 0.00
Unless your a member of the Xmas club where all your points are gathered and sent out at the end of November, which you wont be as you have to pick up a special leaflet at the service desk.

No one can use your vouchers as the card you are using to gather your points has to be shown when redeeming vouchers at the till point.
[mod]#17
saxo_appeal
its to do with the mailing, the mailing period was to the 26th on april, the new mailing period is from 27th of april to the 27th July (every 3 months)

dont worry your points will come out to you in the end, at the end of a maling your points (vouchers) are sent out to you and your balance returns to 0.00
Unless your a member of the xmas club where all your points are gathered and sent out at the end of November, which you wont be as you have to pick up a special leaflet at the service desk.


I thought you weren't back at work till wednesday. :giggle:
#18
hehe im not, just thot id throw a bit of info in that was useful

yeh i know i shouldnt be thinking of work but i couldnt resist helping a fellow HUKD member......im not going to mention another thing on Tesco !! lol
#19
For future reference, if you ring the clubcard helpline they will send you mini clubcards that you fix onto your keys so you've always got one with you:thumbsup:
#20
Shengis
they will send you mini clubcards


there called "key fobs" Shengis :thumbsup: :whistling:
#21
lol, just noticed my points have gone walkies aswell, hopefully got a voucher on the way.

Bryan

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