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Sony cashback for walkman

pbg31 Avatar
6y, 9m agoPosted 6 years, 9 months ago
hi,i just registered to become a member (after few months addiction as guest) of this quite a resourceful deal site.i enjoy helpful and intelligent comments and reviews on various deals/threads here to discover my utter ignorance everyday.so i picked up some courage for some advice from u guys(as lotta u quite good, smooth and wise) as it seems like an ordinary dumb guy like me can be easily fooled by this big companys like sony.i bought this sony NWZS545B S series 16gb walkman with built-in stereo speakers(black) from Amazon on 9th dec 2009 for £70.as sony had cashback offer on their various walkman at that time on certain T&C i rang their sony hotline(01379649499) several times before i purchased this product.i requested for a list of participating dealers/stores which they couldnt provide any but prompted they can confirm if i have any retailer in mind.when asking about amazon they confirmed (more than once) it was a participating store and therfore perfectly alright for their promotion.so i bought it from Amazon and then requested for a Sony walkman cashback claim form as Amazon dint send me any and i dint have printing facility and i also wanted to make sure that i fill the right form and etc.etc.(i been a fussy and nervous a bit i think).so i rang sony again about my purchase from amazon and their reply was 'Amazon is perfectly ok' and they would send me the correct form on that regard.days later when it dint arrive i rang them again about askin those same questions(eligibility of retailer,deadlines,etc.).they blamed it on postal strike for being lost and sent me a new one.week later when it arrived it was so blurred from lack of ink that any print was hardly visible let alone fill it.so i explained them again and the sweet female voice promised me another one with better ink and visibility and also reassured me that my £20 cheque s just a moment away.this time(3rd time) it came as clear but turned out a handycam cashback form.with my annoyance i rang them (i was getting desperate to get hold of a clear correct form) about whats goin on and if i m realy eligible for the promotion.they said yes and form dint matter as long as they had my receipt and warranty.with days runnin out and being sunk in snow,adversity and family illness i offered to send them my receipt and warranty separately and waiting for the form to arrive and fill and send it back at later date.but they said no as they wanted it all together.so at 23rd jan,2010 when atlast the right clear form turned up i filled it immediately and posted all together at 24th jan(sun eve). since then i rang them every few days only to get various ans like-- it has not been added to the system yet,they cant see any info of receiving it on their systems,they r inundated by the flurry of claims,overwhelmed by such large unexpected claims,will send my cheque as soon as they find it or would be able to resubmit if they cant find,not to worry as its mainly sending date not receiving..bla..bla.. On 9th feb when they still couldnt confirm of any receiving i began to worry about my original receipt and warranty and got depressed.but all of a sudden on 10th feb they left me a msg on my mob.that they actually found it but it had been refused due to non-participating store Amazone and i would shortly receive a refusal letter.in anger and distress when i rang them to remind their last 2 months reassurance and confirmation she (everytime its a diff staff) seemed not to recall any and asked me if i could give any of their names(those sweet female voices) whoever confirmed eligibility. i told there r few(at least half a dozen as i rang them a lot) and asking name or questioning their integrity was the last thing in my mind. she said in that case nothing she could do as i couldnt give any name to prove that any1 confirmed eligibility.when asked about list she couldnt provide with any participating store list either.she also refused to check any call that might have some trace of confirmation.today they sent me the letter that my application has been unsuccessful as i purchased my walkman from a non-participating dealer.i know its 20quid but for a dumb stupid guy like me principle s more imp than this greedy profit makers and how they get away with their false promises/words.dint expect it from such class like sony.so can u guys tell me what i should do about it or is it just another "let it go".any of u in the same boat or s it just me as usual?thnks for reading it though.
pbg31 Avatar
6y, 9m agoPosted 6 years, 9 months ago
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1 Like #1
I think you just won the prize for the longest first post ever!
#2
It's tough luck though, I've had problems with cashback deals in the past.

I always try to get the best deal for straight payment without any quidco/cashback etc.
1 Like #3
See if they recorded any of the phone calls?
banned#4
repping OP for the effort and you guys for bothering to read it 8-)
#5
are you sure you bought the right product.....amazon have had a few cashback offera and they are alwayts included. i recall cashback for the latest sony walkman but not yours.......do you have any links to thye promotion?
#6
I bought the same walkman as you from Amazon and received a refusal from Sony stating that Amazon are not participating dealers.
I rang Amazon tonight as it clearly stated against the item when I puchased it on their listing " "claim cashback from Sony "
The advice I received was to ring Sony ( 01379649499) as Amazon UK are a participating dealer and cashback should not be refused.
If they still refuse re-contact Amazon
#7
yup, I got my refusal today. Did anyone get a screenshot of the cashback from Amazon? Applehead are you sure that the cashback promotion was detailed next to the walkman, I can't remember.
#8
Yes, and the Amazon customer service guy stated last night that they are UK dealers
#9
I couldn't read all that without paragraphs i gave up,sorry!
#10
in the words of BG1

tl;dr

hah lmao
1 Like #11
lolaments I did read it

so you didnt even take a name of anyone who was confirming this at Sony...even though you had more than one opportunity?

Also did u send the cashback form to Sony by recorded delivery? Just in case it didnt turn up and you were royally screwed.


cliffs
OP says hello to HUKD enjoys using the site and the info he gets from it
thinking of buying a sony walkman from amazon which supposedly running in a cashback offer
OP calls Sony to confirm Amazon are eligible retailer for cashback..they say yes numerous times.
OP buys walkman and tried to get cashback form for it
takes a few months but finally gets a cashback form from sony...fills it in sends it off
Sony receive it says Amazon are not eligble for cashback
OP is dissapoint
?????
profit



i lol'd
banned#12
numptyj;7867613
lolaments I did read it

so you didnt even take a name of anyone who was confirming this at Sony...even though you had more than one opportunity?

Also did u send the cashback form to Sony by recorded delivery? Just in case it didnt turn up and you were royally screwed.


cliffs
OP says hello to HUKD enjoys using the site and the info he gets from it
thinking of buying a sony walkman from amazon which supposedly running in a cashback offer
OP calls Sony to confirm Amazon are eligible retailer for cashback..they say yes numerous times.
OP buys walkman and tried to get cashback form for it
takes a few months but finally gets a cashback form from sony...fills it in sends it off
Sony receive it says Amazon are not eligble for cashback
OP is dissapoint
?????
profit


i lol'd

i read and got it but repped for cliffs made me lawl

goodluck op... chillax abit tho... in general
#13
think op died from lack of breath...... getting all that out in 1 go
#14
casparwhite
are you sure you bought the right product.....amazon have had a few cashback offera and they are alwayts included. i recall cashback for the latest sony walkman but not yours.......do you have any links to thye promotion?


hi casparwhite thnks.here s the sony walkman cashback promotion list for series W,E,S,X.

NWZ-W202 -----------£10 CASHBACK
NWZ-E444 8GB------- £15 CASHBACK
NWZ-E445 16GB------£15 CASHBACK
NWZ-S544 8GB--------£20 CASHBACK
NWZ-S545 16GB------£20 CASHBACK
NWZ-X105016GB-----£35 CASHBACK
NWZ-X1060 32GB-----£50 CASHBACK

this was the list advertised everywhere.sony website,the cashback form they sent me,Amazon website all had the same list.mine is no.5 from the top.it is indeed a new model comes with built-in speaker and open format.sony hotline also confirmed eligibility on model and retailer both.had a decent earphone in mind with that £20 cashback.i will try if i can get a link.thnks.
#15
applehead
I bought the same walkman as you from Amazon and received a refusal from Sony stating that Amazon are not participating dealers.
I rang Amazon tonight as it clearly stated against the item when I puchased it on their listing " "claim cashback from Sony "
The advice I received was to ring Sony ( 01379649499) as Amazon UK are a participating dealer and cashback should not be refused.
If they still refuse re-contact Amazon


thnks applehead for sharing man.yeah its kinda same here.amazon to sony,sony to amazon,then again vice versa.they just pass the buck,stomp the yard.same old cycle until u get tired of them and give up one day.but thnks for the advice though.
#16
hornblowerracing
It's tough luck though, I've had problems with cashback deals in the past.

I always try to get the best deal for straight payment without any quidco/cashback etc.


me too.after been a victim of a 3g mobile contract cashback scam few years back never took that path again.stuck to the straightforward discount/vouchers/deals etc.but seemed like i slipped again.oh.....adversity..:oops:
#17
spikeyjacko
See if they recorded any of the phone calls?


thnks.tried and was ignored!:x
#18
hornblowerracing
I think you just won the prize for the longest first post ever!


Hormone rush man:whistling:
#19
casparwhite
think op died from lack of breath...... getting all that out in 1 go


still alive!still breathing...:roll:
#20
applehead
Yes, and the Amazon customer service guy stated last night that they are UK dealers


Cheers. Reckon we're on a hiding to nothing - would like to be proved wrong though.
#21
numptyj
lolaments I did read it

so you didnt even take a name of anyone who was confirming this at Sony...even though you had more than one opportunity?

Also did u send the cashback form to Sony by recorded delivery? Just in case it didnt turn up and you were royally screwed.


cliffs
OP says hello to HUKD enjoys using the site and the info he gets from it
thinking of buying a sony walkman from amazon which supposedly running in a cashback offer
OP calls Sony to confirm Amazon are eligible retailer for cashback..they say yes numerous times.
OP buys walkman and tried to get cashback form for it
takes a few months but finally gets a cashback form from sony...fills it in sends it off
Sony receive it says Amazon are not eligble for cashback
OP is dissapoint
?????
profit



i lol'd


hi,first of all thnks for educating me and the humour.
regarding to your 1st inquiry --no,i dint take any of their names who confirmed.i dint have any doubt about their moral intuition.they all sounded sweet,generous, confident,articulate.at one point it sounded like u buy it from almost just anywhere and they r ready to cashback.also i thought it was Sony and it couldnt possibly be a scam.i thought they had reputation to honour their words/promotion.

secondly,no i dint send it in a recorded delivery(if i did that would be addin up to more waste only).but it wasnt an issue at all even from their opinions as well for few reasons
1) it s the sending date(postal stamp seal),not the receiving
2) it did turn up as they rang me and returned all back to me again
3) there is a sorting timegap between postal acknowledgement and adding it to the system.and it sounded quite significant in their views and voices.they tell u only when it added.
4) i would be able to resubmit if it was royally:) lost (thnks god:?that dint happen)
5) they r the one delayed the process by sending(wrong form,postal blame etc.) it always wrong.
6) they never gave me the actual receiving date.
7) and finally it was not mentioned as a ground of refusal in their writings(return letter) and verbal msg.

now why would a company like Sony offer a casback promotion so widely to allure you into their products and then make it not available or so difficult at later stage?. if they received more than estimated response should it allow them to refuse a genuine customer?should that be my concern at all if they r flooded with claims or not?was there any customer limitation?

or is it same like those bankers?ripping u all the time!!!
anyway cheers!:?
#22
lumoruk
repping OP for the effort and you guys for bothering to read it 8-)


thnks:thumbsup:
#23
deb8z
I couldn't read all that without paragraphs i gave up,sorry!


:oops:
#24
bykergrove
i read and got it but repped for cliffs made me lawl

goodluck op... chillax abit tho... in general


thnks
#25
I got stung by this as well as OP...and I'm (almost) as angry!!!!

But seriously this was a big deal on here at xmas time that went pretty hot as far as I remember. There must be loads of other people who jumped on this and are now being screwed by Sony.

I had no problem sending paperwork ontime, so had no problems there, but Sony sent me a letter a few days ago refusing cashback because Amazon were not included.

There were several hotdealuker's who confirmed with sony and amazon at the time of the offer that amazon WERE a participating outlet. How can a company like Sony pull a scam like this?

I haven't got a chance just yet, but I'll be calling Sony and Amazon to complain.
#26
Sony must have changed their policy?
I received a £15 cheque for a Sony 445B just before Christmas, bought for £59.99 at Amazon on 9/12/09 ... in fact I still have it as I haven't got round to cashing it yet.
As has been said, the OP for that offer checked with Sony that Amazon was ok and quoted Sony's positive response.
I just tried to refer back to the original Sony web page, but it's been removed

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