sony ericsson w580i (faulty handset ) - HotUKDeals
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sony ericsson w580i (faulty handset )

natnhay Avatar
8y, 7m agoPosted 8 years, 7 months ago
Bought this phone from p4u for my daughter for xmas gift,stopped working end of january they sent it to repair center,we waited three weeks then had to ring them. I was told daughter had bent internal board (no external damage) so it was not repairable and because it was not covered by the warranty that was it no phone.I contacted trading standards and after a few letters and an independant engineers report (which stated no internal damage) i have now been offered a full refund and compensation.
natnhay Avatar
8y, 7m agoPosted 8 years, 7 months ago

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you did right to complain, well done on the outcome
Good on you!!!

Just goes to show you shouldn't let them get away with it.
My friend had the same problem... EXACTLY what they said. Don't know what he will do now..

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