Hello, i recieved a harness for my dog today from a ebay seller, the box said medium which was the right size however the harness was not . It says on the box neck size 30-42cm this one is around 20cm fully extended ! I've contacted them and they said send it back then they will send me the right size, but they won't refund the return cost. Why should i be left out of pocket? Is this right?
Thanks for any help.