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sorted - thanks

bod emrys Avatar
7y, 5m agoPosted 7 years, 5 months ago
^
bod emrys Avatar
7y, 5m agoPosted 7 years, 5 months ago
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1 Like #1
tinkerbell28
If it was faulty at purchase yes she is entitled to a refund no matter what they say. Stand firm and tell them you will be reporting them to trading standards.


+1

Statutory rights override ANY store policies. It's faulty, so under Statutory law you're entitled to a refund.
1 Like #2
Was it reduced when she bought it?
#3
tinkerbell28
That only matters if it was the reduced for the fault specified :thumbsup: :)


Yeah thats why i'm asking.
#4
Yeah but what if it was sold as shop soiled?
banned#5
if it was sold with faults stated, then no i think they dont have to refund
#6
sassie
if it was sold with faults stated, then no i think they dont have to refund


As Tink rightly states, unless you've signed a form to confirm the fault at PoS then it hasn't been identified.
banned#7
sorry only flicked through, assumed this was purchased as faulty
#8
Wonder if they got a replacement?
#9
bod emrys
Sorted :thumbsup:

Thanks for the help everyone. As it turned out I needn't have worried, the girl behind the till thought that she could only offer a replacement, but her supervisor overheard and said that she could give a refund as the goods were faulty. rep left to those that helped :)


Excellent, glad it worked out for you. :thumbsup:
#10
for any future references to this sort of thing.

I find that quoting sale of goods acts etc just gets the advisor/salesperson's back up, you need to act as if you know nothing about retail, speak in a calm manner and tell them you dont want to be a pain etc etc, but tell them what you want.

There are alot of times when you will get the salesperson who will be the brick wall and just say no, the only thing to do there is take their name, the duty and general managers name, and ask for the head office complaints address from the highest person available.

If they still dont decide to do the right thing, writing a letter of complaint will generally get you what you want, but it needs to be calmly worded. There is no point making yourself look better than them, they have the power to say NO! and we dont want that.
#11
bod emrys
Sorted :thumbsup:

Thanks for the help everyone. As it turned out I needn't have worried, the girl behind the till thought that she could only offer a replacement, but her supervisor overheard and said that she could give a refund as the goods were faulty. rep left to those that helped :)


Excellent - Nice to hear that Matalan supervisors are clued up on the law :thumbsup:
#12
tinkerbell28
Erm no they don't have the power to say no, it would of been against op's consumer rights. All for being friendly and calm but you must also stand your ground.
If you need or want an immediate refund, you stay there until you get one, ask them to ring their head office there and then to confirm the law :thumbsup: None of that faffing about..........


lol, from experience, that doesnt work, most stores will tell you to get out.

it depends, if the item was sold with the fault, and they were advised of this when purchased, the OP would not have had a leg to stand on, and if you think otherwise post the proof!!
#13
aircanman
lol, from experience, that doesnt work, most stores will tell you to get out.

it depends, if the item was sold with the fault, and they were advised of this when purchased, the OP would not have had a leg to stand on, and if you think otherwise post the proof!!


It's not the responsibility of the consumer to prove the fault was pointed out to them. The retailer MUST provide evidence that the item was knowingly sold faulty. I thought this would be obvious without actually pointing it out.

As for a store telling you to get out - I've never heard of such a thing. No store would want such bad publicity.
#14
Xb0xGuru


As for a store telling you to get out - I've never heard of such a thing. No store would want such bad publicity.


During a two year stint at a store I used to work for, at least ten customers were told to get out because they wanted refunds and they couldnt have them!!

It happens I promise you.

Mind you, I think the reason some stores get tough with refunds is because people take the mick.
#15
aircanman


Mind you, I think the reason some stores get tough with refunds is because people take the mick.


tell me about it guy in front of me in shop today was returning a lawnmower bought 27 june 2008 1 year tommorrow bold as brass said its faulty i want my money back as it was his statitury right364 days after buying it manager was gonna do it but i butted in and told him after such a period of time the store was only liable to have it repaired or replaced manager changed his mind at that point

ha ha :whistling:
banned#16
bod emrys
Sorted :thumbsup:

Thanks for the help everyone. As it turned out I needn't have worried, the girl behind the till thought that she could only offer a replacement, but her supervisor overheard and said that she could give a refund as the goods were faulty. rep left to those that helped :)



Good news. Under those circumstances, I would have been surprised if they hadn't.
#17
jamstaruk1972
tell me about it guy in front of me in shop today was returning a lawnmower bought 27 june 2008 1 year tommorrow bold as brass said its faulty i want my money back as it was his statitury right364 days after buying it manager was gonna do it but i butted in and told him after such a period of time the store was only liable to have it repaired or replaced manager changed his mind at that point

ha ha :whistling:


how smart!
#18
aircanman
During a two year stint at a store I used to work for, at least ten customers were told to get out because they wanted refunds and they couldnt have them!!

It happens I promise you.

Mind you, I think the reason some stores get tough with refunds is because people take the mick.


Wanting a refund and being legally entitled to one are to completely different things.

For the customers who were told to get out, were they within their rights to receive a refund?
#19
bod emrys
Sorted :thumbsup:

Thanks for the help everyone. As it turned out I needn't have worried, the girl behind the till thought that she could only offer a replacement, but her supervisor overheard and said that she could give a refund as the goods were faulty. rep left to those that helped :)


well done:thumbsup:

how was the fancy dress party btw?:-D
banned#20
surely this thread is over 5 mins old.................
banned#21
bod emrys;5621491
Indeed, but the all important advice was received within about 2 mins. Good old miscer's, never failed me yet :thumbsup:

maybe it needs expiring then lol ;-)

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