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Special delivery items - information needed

gamesrus Avatar
7y, 3m agoPosted 7 years, 3 months ago
How long does it take for special delivery items to track.

The story i ordered a item from gametrain ups next working day and it hadnt arrived today so i rang them at 4.45 pm and they said they apologise it hadnt gone via ups for some reason it had gone via royal mail even thou invoice said ups so they would refund the posatge paid.

He then gave me a tracking number and said it would be with me in 2 - 3 workings days.

Ive just checked the tracking number and its saying its a special delivery item and not yet tracked .

My parcel was despatched yesterday , value of approx £40 and no sign of it or tracking information update.

anyone have this prob before with gametrain - my first time using them.

Any info on tracked parcels ?? i thought when they were scanned they were trackable ??

Any help appreciated

Thank you
gamesrus Avatar
7y, 3m agoPosted 7 years, 3 months ago
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1 Like #1
Why would they say its going to take 2-3 days for delivery,special delivery is guarantee'd for next working day before 1pm?

Sounds like they are playing for time,

Special delivery items are tracked all the way from when received by sender to being delivered
#2
Special delivery are tracked immediately.
1 Like #3
Think its updated by the end of the day... found a thread @ MSE on this

http://forums.moneysavingexpert.com/showthread.html?t=676825
1 Like #4
thesaint;6387772
Special delivery are tracked immediately.

No they're not.

They're tracked when they reach the sorting office.

HTH.
1 Like #5
I bet its been sent recorded
#6
t0mm
No they're not.

They're tracked when they reach the sorting office.

HTH.


If they are posted at a post office counter they are scanned in immediately and are on the system as having been accepted at that particualar post office addy
1 Like #7
t0mm
No they're not.

They're tracked when they reach the sorting office.

HTH.


Yes, and no.

RM know where every single SD item is at every point of it's journey, from the point of the P.O receiving it at the counter. It won't appear online immediately though.
#8
thesaint;6387860
Yes, and no.

RM know where every single SD item is at every point of it's journey, from the point of the P.O receiving it. It won't appear online immediately though.

Unless they're lost :p.
#9
deanos
I bet its been sent recorded


Cant be,he said he checked the tracking number and it came up as SD
#10
Must read better next time !
#11
grabbit;6387854
If they are posted at a post office counter they are scanned in immediately and are on the system as having been accepted at that particualar post office addy

Yes. But doesn't show to the customer until it's been scanned at the sorting office - I believe this is the answer he is looking for.
#12
im thinking they may have used a system called track and trace but even so thats not tracked but when i put the code in they gave me heres what it says..

[COLOR="Red"]Special Delivery™ Next Day items are first tracked when they have reached our mail centre. This may be late in the evening on the day the item was sent.

Information on your item is not yet available online.
[/COLOR]

but it was despatche yesterday

Dear ,

Thank you for you for your order. Your order has been despatched today and you should expect delivery shortly.

Your order contains the following items:

We may send items individually, so if you have ordered more than one item from us it is possible you may receive them on different days.

If you have any queries concerning your order

address from web :
We can be contacted by telephone (10am - 4.30pm) or email. You will receive a response by email within 24 hours during the business week. Alternatively, should you need to contact us by post, our address is:

The Game Train Ltd,
96 Reservoir Road,
Erdington,
West Midlands,
B23 6DL
#13
I think it hasn't been posted when they stated,you could ring royalmail and they can tell you for sure
#14
closed @ ops request. Thank you

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