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Specsavers

£0.00 @ SpecSavers
I bought some designer Tommy Hilfiger glasses 8 months back, after my eye test. The glasses have diamontes down each side. The past few months they have been gradually dropping off, but now it look…
4lyons09 Avatar
7y, 3w agoPosted 7 years, 3 weeks ago
I bought some designer Tommy Hilfiger glasses 8 months back, after my eye test. The glasses have diamontes down each side.

The past few months they have been gradually dropping off, but now it looks awful.

I called specsavers and they said that as I have had them longer than 6 months it isnt there responsability. I am waiting for a call back as I wasnt accepting that ( I paid over £100 for them)

I know some of you will think its pety, but I wear them quite a lot and they do look bad now. After 8 months, I dont see why I should buy a new frame, not as if I have been picking them off, I really look after them.

What do you think?

Please no nastiness, I really can not be bothered with it.
Other Links From SpecSavers:
4lyons09 Avatar
7y, 3w agoPosted 7 years, 3 weeks ago
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(14) Jump to unreadPost a comment
Comments/page:
#1
I'm with you..I would expect better for £100
banned#2
They should come with a 12 month guarantee :?
#3
DLM
They should come with a 12 month guarantee :?


They say its 6 months :x
#4
yep im with you...our specsavers here were crap so i go to another town and all the staff there are fab. As specsavers ae franchise the service varies...but you should still be covered by warranty?
banned#5
I got my current glasses from Tesco they are ace for the price.

I went in store and chose the one's I wanted.

Then I ordered them on-line because they cost less on-line.

Nastiness on here, never :roll:
banned 1 Like #6
4lyons09
They say its 6 months :x


Joke.

Complain to their head office and go to Tesco next time :thumbsup:
1 Like #7
http://www.tommyhilfiger.co.uk/contact/CS_CONTACT,en_GB,pg.html

Drop Tommy Hilfiger themselves an email. It can't do any harm.
1 Like #8
i have looked at Tommy glasses on other websites and they say 12months...specsavers doesnt say anything..
#9
http://www.specsavers.co.uk/glasses/womens-glasses/th15

one side only has 2 in the middle the other has 3 from the top. Really not a good look when I wear them a lot. Thanks for the suggestions, never really thought about contacting them direct.

Says this on the website

Customer promise
We want you to be completely happy with your purchase at Specsavers Opticians. If you have any concerns within six months of the date of your purchase we will put it right. No quibble, no fuss.

Just makes me so mad as they wern't cheap!
#10
4lyons09
They say its 6 months :x


it is 12 months
i took my husbands in as one screw had come out ,and they replaced the arm as it had warped:thumbsup:
he has had them 9 months
#11
4lyons09
They say its 6 months :x


does this apply to all opticians? ie: Boots in particular?
#12
what i cant understand is that you eye test is usually annually so you would expect waanty to be? maybe cos its cosmetic in you case but i would go in and tell them you reject them as faulty goods and wold like a refund-then shop elsewhere.
#13
plumberman01
what i cant understand is that you eye test is usually annually so you would expect waanty to be? maybe cos its cosmetic in you case but i would go in and tell them you reject them as faulty goods and wold like a refund-then shop elsewhere.


went in yesterday, the staff were terrible, I cant do anything as its been 6 months or more, I tried, and argued but NOPE. The annoying thing is they dont have a head office, you have to deal with the store direct.

Now I am on the hunt for tiny square crystals, to superglue on (I hope)

Should have gone to specsavers....... er never again.
#14
missismop
it is 12 months
i took my husbands in as one screw had come out ,and they replaced the arm as it had warped:thumbsup:
he has had them 9 months


Its definatly not, maybe its changed. It says online and instore :x

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