Sport direct + DHL shenanigans - HotUKDeals
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Sport direct + DHL shenanigans

£0.00 @ DHL
Hi, I ordered a pair of football boots on sportdirect on tuesday. Knowing I needed them before 5pm on the Wednesday evening. So as such I picked express next day delivery. Comes to 5pm on Wednesday … Read More
iamdamien Avatar
6y, 8m agoPosted 6 years, 8 months ago
Hi,
I ordered a pair of football boots on sportdirect on tuesday. Knowing I needed them before 5pm on the Wednesday evening. So as such I picked express next day delivery. Comes to 5pm on Wednesday and still no DHL bloke has turned up. Tracking of the order stated that the item had not been picked up once on this day from the Sheffield warehouse. I finally did receive my boots yesterday (Thursday) at 3pm almost 55 hours after I placed my order. They state that is should take no longer than 24 hours to deliver when the express option is chosen.
Just wanted to know where I stand from a refund point, as I have paid for a service that clearly did not fall under the "express" terms!
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iamdamien Avatar
6y, 8m agoPosted 6 years, 8 months ago
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#1
you probably ordered too late

UK Delivery option: 24 hr delivery
If you select our 24 hr delivery option, and your UK order is placed and accepted before 2pm Monday to Thursday, we aim to have your order delivered to your door the very next day provided the next day is not a UK bank or public holiday. If you place an order after 2pm on a Thursday, or on a Friday, Saturday or Sunday then we aim to have the goods delivered the following Tuesday.

If your order is over five (5) units we will endeavour to ship the whole order as requested, however larger orders may be delivered in seperate parcels (see "Split Delivery"). This may result in a delay in the despatch of your order. When despatched, your order will be sent on a next day delivery service.

24 hr delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. For a full list of available postcodes please contact customer services If the delivery destination is located in an area where 24hr delivery is not available, your order will be delivered as soon as possible.

Edited By: crickyo on Oct 08, 2010 10:56: added info
#2
What time did you order the boots?
#3
Sorry forgot to mention I ordered at 11am. I made sure it was waaaay before the 2pm cut off. I am very disappointed about the way DHL made no effort to adhere to their own expected delivery estimate either.
#4
op..if you read what crickyo put it states ' we AIM' to deliver the next day,although worth a try phoning cs and seeing about a refund on the express del but they may well throw the above at you !
#5
Yeah that's why I wanted to know my options. Bit of a joke though; "aiming" to deliver within 24 hours is pretty poor for DHL. A company who are in the business of logistics, I would have chosen Royal Mail if I had known DHL would be so unreliable. Plus it's the principle. Express Delivery gives the indication that whatever is ordered should be at your door within a day. And I had to pay for the privelidge of waiting an extra day!
#6
Had exactly the same problem with Sports Direct. Their express delivery is useless.
#7
send them an email....

the least they could do is give you the boots for free
#8
Well the downside is that I have emailed, no response. Some would say this is very petty complaining about something so trivial. But the fact of the matter is I paid £5.99 for a service that was not provided! If I had known I would have gone into the store to purchase the bootsin person, but as I am a size 10.5, and the stores tend to stock only 1 of each half size; I thought ordering online would be my best option.
Well the only good thing to come of this is that fact that I will never use Sports Direct again.
#9
I had this with an order i placed last week with amazon, i paid £5.99 for next day delivery and got the item 3 days later, i emailed them saying i might as well of went for super saver deivery, they reunded me my postage cost
#10
souljacker
I had this with an order i placed last week with amazon, i paid £5.99 for next day delivery and got the item 3 days later, i emailed them saying i might as well of went for super saver deivery, they reunded me my postage cost

I have emailed. But I doubt they will get back to me. I don't want to phone a premium phone number either to end up paying more to try and get my postage money back! Still this experience has left a bad taste in my mouth; and I know I won't be using Sports Direct in a hurry again.
#11
I placed an order with them last week when it was free delivery, got order in two days.

I would deffo try and get your postage money back, keep on at them, good luck!
#12
nikkib123
I placed an order with them last week when it was free delivery, got order in two days.

I would deffo try and get your postage money back, keep on at them, good luck!

Turning into a wild goose chase already! Damn Mike Ashley!

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