See my email to their customer services today. One bad day!
After doing some research on the net looks like this company is bad from top to bottom.
Check this out and their marketing tactics http://en.wikipedia.org/wiki/Sports_Direct.
Never been to their shops before and will never go again.
I wish to make a formal complain about your store manger, xxxx, at your Ilford store.
I went to my local Sainsbury's, where I do my shopping, which is situated next to your store, Sports Direct, on Saturday (28/06/2008). Just before going into Sainsbury to do my usual weekly shopping I thought of popping to Sports Direct which I believe has been open since the local JJB store closed about few months ago. I have never been to any of your stores, anywhere in UK, before in my life.
Upon arrival at your store, I think it was about 5.56pm, I looked at some trainers and then proceeded to the football replica kits section to check the prices with no intention of buying any items from your store. I was wearing an Arsenal replica kit myself. While I as looking at some of the football replica kits I noticed some Dunlop shirts and bottoms were on sale for £4 and £8.99 respectively. I took two Dunlop "golf" shirts and one Dunlop bottom. While I was looking for my shirt size, small, I noticed a Nike top was in with these Dunlop shirts at a price of £6. The size was large but I picked it up as it was cheap and I thought of giving it as a present to someone.
When I went to the check out the checkout assistant said the total was £41.98. Surprised at the total I asked why was it so high and she said that the Nike shirt scanned at £24.99. I showed her the tag which had a price of £6. Checkout assistant called the manager and he said the tag was put in there and the the price is actually £24.99. I said I didn't want the Nike item and paid for the other 3 items and walked to the exit. At the exit point the store manager, xxxx, waited for me, showed me the £6 tag that was on the Nike item and said " don't do it again and if you do it aging I will have done and thrown out of the store for good". I said "what"?. He said "you heard". I asked him " are you accusing me of putting that tag on to that item". He said "yes". I asked him if has got any proof. He said don't get defensive. I said its not being defensive its a matter of principle for me as I do not want someone to accuse me of doing something that I would never do. I told xxxx that if he doesn't apologies I will return the items I bought. He said I can't as I have bought it and there is no returns policy. When I walked out I told him that I earn 5 time his salary and no need for me to do such thing.
I have been on your website and it says that if I am not satisfied with the purchase and if the item is in the same condition as it was when it was purchased you will give a full refund.
I don't expect you to take any disciplinary action against xxxx as I know you wouldn't. I do believe he made an error of judgement. I cannot take legal action, even though I would like to, as this would be a case of my words against xxxxl's words. I did ask xxxx to put it in writing but he refused to do it as I guess he knew the legal implications of such allegation. But I do intend to speak to my legal representative about this on Monday.
Finally, I would like to return my items and get a full refund as I am totally disappointed with xxxx's comments and do not wish to either visit or buy items from your store. Its one very bad experience I never want to go through again. I have never been accused of such a ridicules thing in my life.
I hope to hear from you soon.