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Sports Direct - follow up

jaffnaboy Avatar
8y, 5m agoPosted 8 years, 5 months ago
Got a reply from Sports Direct last night.

"Thank you for your e-mail,

I was very sorry to read about your dissatisfaction with the service you received from our Ilford store. I do concede that the issue should not have been dealt with in the way that it was. Please accept our sincere apologies for this. I would firstly like to take this opportunity to thank you for bringing this matter to our attention, as it provides us with first hand impressions of areas in which we need to improve our service and training.


Our relationship with our customers is usually excellent, , so I am going to conduct a thorough inquiry, bearing in mind all the points you have raised. I will take whatever action appropriate, to ensure that we do not fail to offer the correct level of service to our customers at all times. When my investigations are complete, any action that we find necessary to take against any member of staff will be dealt with as an internal matter and the outcome will remain confidential, in accordance with our Company disciplinary procedures.



Although we would like to once again offer you our apologies I regret that we are not prepared to refund your items and apologise for any disappointment this causes.



Kind Regards


Mr xxxx

Sports Direct International"

If you are not sure what this is all about, read this link http://www.hotukdeals.com/item/206482/sports-direct/

My reply today

Mr xxxx

Thank you for your reply.

Apology from your manager, when I asked him to do so or a letter/email from xxxx , would have been more appropriate. You manager's behaviour and his tone were both shocking and disrespectful to a genuine customer.

Reading between the lines, from your email below, I get the feeling that you will just put this to bed. I am extremely disappointed to say the least.

My sincere apologies for wasting your time and bringing this matter to your attention. Should have taken your managers advice(he said "report me to the head office and nothing will happen").


Believe it or not, asked people here where I work, most of them have never heard of Sports Direct. Says it all and serves me right for going there in the first place!!!
Other Links From Sports Direct:
jaffnaboy Avatar
8y, 5m agoPosted 8 years, 5 months ago
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Comments/page:
#1
split the seam on the shirts then take them back for a refund as they are faulty :whistling:
#2
Sports direct rock. Stores are a bit of a **** tip though :lol:
#3
Sports direct don't do refunds they only offer exchange or credit notes. (It states this in every shop).
#4
Shengis
Sports direct rock. Stores are a bit of a **** tip though :lol:

its ok if you want umbro or lonsdale or last season stuff etc not the trendiest shop in the world, the current football strips are a bit pricey .
#5
LFC Muppet
Sports direct don't do refunds they only offer exchange or credit notes. (It states this in every shop).


If goods are faulty then you are legally entitled to a refund. That is part of your statutory right. Exchanges or refunds offered by most stores are in addition to this.
#6
mrsevans101
If goods are faulty then you are legally entitled to a refund. That is part of your statutory right. Exchanges or refunds offered by most stores are in addition to this.


Someone was telling him/her to make the item faulty, so I was taking it as the item wasn't faulty.
#7
ding
its ok if you want umbro or lonsdale or last season stuff etc not the trendiest shop in the world, the current football strips are a bit pricey .


Umbro stuff is kak. Always shrinks in the wash. Lonsdale stuff is no bad though, that's why I go there. I rate it better than Reebok etc. And being an old git it's nice that Lonny make trainers with velcro fixings:oops::whistling:
#9
Shengis
Umbro stuff is kak. Always shrinks in the wash. Lonsdale stuff is no bad though, that's why I go there. I rate it better than Reebok etc. And being an old git it's nice that Lonny make trainers with velcro fixings:oops::whistling:


Chav's paradise! lol
#10
I am sitting here with a top on that I got from there for fathers day.
#11
fatabelly;2430947
Chav's paradise! lol

what is? sports direct? by that reckoning Debenhams is too!
#12
fatabelly
Chav's paradise! lol


harlzter
what is? sports direct? by that reckoning Debenhams is too!


And there's me, from Chatham (recognized home of the Chav), thinking it was JJB chavwear. Although we do have a Debs too :lol:
#13
harlzter
what is? sports direct? by that reckoning Debenhams is too!


and Lacoste and Rockport, the list is endless.

No such thing as a chav shop (unless a shop is named chav shop).
#14
I think you have got as much from them as you can expect. I worked in retail management for 10 yrs and if someone complained about a member of staff, yes it was looked into but it didnt influence the customers rights. If there policy is "exchange only " that is all they have to offer, the only way round it is if they offer you what they would call "a goodwill gesture" and say on this occasion you can get a refund, usually at the managers descression.

However if you are not happy with the reply from customer services, it may be worth you forwarding your origional letter and the reply, with a covering letter stating that you very upset by the managers actions to the secretary of the managing director usually this will be passed to a higher level post it recorded delivery and see what they come back with
#15
jd sports is the home of the chav
#16
Shengis;2431168
And there's me, from Chatham (recognized home of the Chav), thinking it was JJB chavwear. Although we do have a Debs too :lol:


Only reason being regards the Debs question I asked him was that I got a John Rocha@ debenhams suit with the jacket labeled £110 and Trousers labeled £45 for £3 per item!

Ive got a fair few bits from there including loads of Lonsdale t's and boxers, we have their outlet near us though and its a fair bit cheaper where the sell bits knocked down upstairs, the boxers fly on ebay, I only wished I'd got more when they was doing them for £1 for a twin pack!
#17
Anyway you're all wrong. Maccy D's drivethrough is the real home of the chav :p

Speaking of chav's, not seen Stora for a while :?
#18
There is a template letter and information on how to make a complaint on consumer directs website, its worth having a look.

http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/
#19
you got wat i expected
nothing will happen to the manager
you made a big deal over nothing
#20
bigbob909
you got wat i expected
nothing will happen to the manager
you made a big deal over nothing

After the initial furore had died down, I didn’t expect anything.

I will put it down to experience.
banned#21
LFC Muppet
Sports direct don't do refunds they only offer exchange or credit notes. (It states this in every shop).


If goods are not of merchandisable quality, they would be breaking the law to refuse a refund - no matter what any sign says in the shop.
#22
If this the way they deal with complains, I feel sorry for all those Geordies who support Newcastle. Top class fans s**** owner.

Good luck lads!

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