STAY well away from Azzurri comunications has anyone else been conned by them - HotUKDeals
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STAY well away from Azzurri comunications has anyone else been conned by them

shadow1 Avatar
5y, 8m agoPosted 5 years, 8 months ago
they rang me said they were O2 offered me my upgrades THEN locked me in a two year contract with no upgrades and changed my tarrif without asking
shadow1 Avatar
5y, 8m agoPosted 5 years, 8 months ago
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[mod]#1
Some others have had the same problem here.

http://forum.o2.co.uk/viewtopic.php?p=357268

What exactly did they say on the telephone?
#2
they called me up said they were o2 not azzurri told me it was time for my upgrades so of course i said great, they told me my tariff would be the same LIED THROUGH THERE TEETH. I noticed my bills were higher so i rang o2 they said i had requested this bolt on and that bolt on which i had not so they got rid but i still didnt know i was with azzurri. anyway over a year has passed i rang o2 said wot no one ringing me about upgrade this year, then the bombshell well your not with o2 now they said.
#3
magicjay1986
Some others have had the same problem here.

http://forum.o2.co.uk/viewtopic.php?p=357268

What exactly did they say on the telephone?


looks like they have shafted others
#4
I'll start getting these phone calls soon, my contract is nearly up. Try all they want i never "upgrade" on the phone, i get much better deals online (eg. cashback).
#5
Oftel & Trading Standards is your next step.
banned#6
Wow, I'm with o2 but I won't be upgrading or staying with o2 after reading that.
banned 3 Likes #7
if you are sure you didn't agree to this, write to them asking for a copy of the contract, if they say it was verbally agreed then ask for a copy of the call.
If they can't provide it then they can't hold you to it.
#8
colinsunderland
if you are sure you didn't agree to this, write to them asking for a copy of the contract, if they say it was verbally agreed then ask for a copy of the call.
If they can't provide it then they can't hold you to it.

i haved asked there reply sorry we dont keep records more than 6 months
banned 1 Like #9
well stop paying the bills and move elsewhere.
Write to them saying you want to terminate the service in 30 days, and require PAC codes.
Keep everything in writing so they can't deny things said later.
When they reply saying you can't tell them you will stop paying the bills and start legal action if required.
#10
colinsunderland
well stop paying the bills and move elsewhere.
Write to them saying you want to terminate the service in 30 days, and require PAC codes.
Keep everything in writing so they can't deny things said later.
When they reply saying you can't tell them you will stop paying the bills and start legal action if required.

they told me im still in contract for another 12 months and if i tried that i would owe them £1000
banned 2 Likes #11
shadow1
colinsunderland
well stop paying the bills and move elsewhere.
Write to them saying you want to terminate the service in 30 days, and require PAC codes.
Keep everything in writing so they can't deny things said later.
When they reply saying you can't tell them you will stop paying the bills and start legal action if required.


they told me im still in contract for another 12 months and if i tried that i would owe them £1000


they can't hold you to a contract that doesn't exist.
#12
Go in to the Local Cop shop and report it. This is Fraud.

You won't be the only one in the boat, soon they get reported and shut down the better.
#13
shadow1
colinsunderland
if you are sure you didn't agree to this, write to them asking for a copy of the contract, if they say it was verbally agreed then ask for a copy of the call.
If they can't provide it then they can't hold you to it.


i haved asked there reply sorry we dont keep records more than 6 months

Companies are required by to keep records for several years?
Get oftel and trading standards on the case, surprising how that jogs memories and records.
#14
Yes, all companies and indeed individual sole traders must keep all records for at least 6 years. Any other requirements by their own industry may increase or add to these statutory requirements. I recommend you follow this up with the ombudsman

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