Its bit long winded but.....
At the end of my contract I had gotten my pac number and was ready to leave 3.
I got several calls to upgrade but they didn't offer me a good enough deal so I didn't accept their offers. On the final call from their retentions department they asked me what other deal I was going for. I said I was going for a t-mobile offer of 600 mins and 300 texts for £20 a month. I said I wanted a nokia N95 8gb. The guy put me on hold for a few minutes and then came back on saying he would match the deal. I was amazed they were offering this, asked him to confirm what the deal would be and he said it would be 600 mins to any network plus 300 texts with n95 8gb. I agreed to upgrade and got my phone the next day.
A few days after I get a letter saying thanks for staying with us and I will be getting 300 minutes or texts for a total of £24 per month!
I have rang and spoke to several cs people and "supervisors" etc and they all say there is nothing they can do and I cannot cancel because I have used the phone.
I have been to a 3 store and sat with one of their managers on the phone for 3 hours trying to explain the handset had been mis-sold etc and they were still saying I cannot cancel the contract because I have used the handset. I ended up walking out and leaving the phone there but I went back for it as I thought it might backfire on me!
I have asked several times for the recording of the call and they all say they cannot access it!
I can't believe they can actually get away with this and I can assure you they wont if I can help it.
I will be writing to ofcom about it but wondered..... any ideas what else I can do