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store payment schemes without credit?

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as part of my ongoing effort to be a better salesman and overcome all objections with something resembling a sensible answer rather than just the usual guff associated with sales people in computer/e…
slackrat77 Avatar
7y, 10m agoPosted 7 years, 10 months ago
as part of my ongoing effort to be a better salesman and overcome all objections with something resembling a sensible answer rather than just the usual guff associated with sales people in computer/electrical stores, I ask you all this

Are there any electrical stores (similar to Currys,John Lewis etc) that have an instore payment scheme similar to whats offerred by Cdiscount?
Where the customer ONLY pays back exactly what was borrowed? no interest, no final settlement/admin fees?
if so, do you have to have some sort of loyalty card to do this?

Since Currys offer interest free credit, I'm getting tired of explaining to people that the £25 admin/settlement fee is HFC Credit's profit on the transaction & having them think its disgusting that theres any kind of extra payment or explaining that its not interest, as interest is charged at a percentage rate and the flat rate of £25 is the same no matter how much you borrow.

businesses that loan you money, are in it for the profit. right?
if a business loans you say £500 to buy a new TV and you pay back £500, whats been in it for them?

any help is appreciated.
if you think "I dont want to help you, filthy DSG scumbag"....then you probably work for Bitterwallet.

I'm also still amazed at the amount of people who
A-don't have a bank account but want to be able to "pay stuff off". its 2009, why would you NOT have a bank/building society account?
B-ask if we "put stuff away for Xmas".
C-Ask for discount for cash. (or since I'm from the North East, DISCOONT)

the last one really bothers me.
today a gent said to myself and one of my colleagues, "what discount do I get for cash?"
when the reply was "None, but I'm sure we can find you something within your budget"
he walked off saying "have a good day gents, cash is always king"

Am sure that cash was king and discounts took place, back in the 1980s!!!

but right now, in 2009, someone wanting to pay for large ticket items in cash is just a pain in the arse for most chain store staff.
it all has to be counted, then recounted at the end of the day, then banked (which is a chargeable transaction for large business').
So if the store closes at 5.30pm, by the time all that cash is counted, and boxed ready to be banked, then lock the shop and drop the banking box in the night safe, add another 30-45mins of unpaid overtime to my day.

plus, i personally wouldnt feel safe walking the streets, even from car to store with sill amounts of cash on my person.

this is all besides the point tho!
(sorry)

am just after the stores (not websites) that offer a payment scheme with no interest or settlement fees of any kind.

cheers!
slackrat77 Avatar
7y, 10m agoPosted 7 years, 10 months ago
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#1
Am not exactly sure I understood all you ve just said.
#2
OK I'll put it more simply

the site CDiscount offer a 3 way split payment option on orders over £100
you do 3 payments and its done. no settlement/admin fees. no interest.

are there any stores which offer this.
a payment scheme without the use of a credit/finance company?
#3
I understood what you wrote, but I can't answer the question about interest free payment schemes.
I get what you mean about cash discounts but I reckon part of the problem is that people are getting more and more encouraged to haggle- I even read an article about it the other day on BBC News. It's just a pain in the **** for the average sales assistant who doesn't have the authority to give discounts.
#4
cheers. haggling is as far as I'm concerned, something you do in markets.
not in stores.
if the store offers a price match/promise thats fair enough, go in armed with your info and see what they can do.
but don't just start trying to get a discount for no reason other than you want to pay less or want to get one up on the sales people.

virtually no one in the electrics stores gets commission on sales anymore. or if they do, the targets set are so high, then the staff are lucky to come out with more than £20-50 extra per month.

I cant speak for other retailers but in the store I work at, we're allowed 1% discount overall per week.
so if I've done say £5000 worth of sales by a saturday, I should have no more than £50 of discount overall.
and all discount should be down to genuine price promises, the odd incorrect ticket price or sometimes when an item is clearance and looking less than pristine, or maybe a last one on the shelf.
but the last couple must be cleared with my manager or sales team leader first as to the amount given off the price.
customers who open a conversation with "Whats your best price on this?" are unlikely to get anything off the ticket price.

but as you said, Torapoole, all the media is telling everyone to haggle cos we're in a recession.
it doesnt occur to them that businesses are dropping prices to combat this and the average profit on a TV is often around 5-10% of the ticket price.
#5
i can shed a bit off light on this. I only ever pay cash for things. I consider cash to be king! and i always ask for discount!

I always try and get the best deal possible and will haggle for anything. Ive got a bank accunt, obviously to have my wages paid in, but dont, and never had credit. if i want something i just save for it and go and buy it. My other half goes nuts when i go shopping. It takes me ages to decide on weather or not to part with my dosh.

One off the reasons im like this is due to the fact i consider i work hard for my money, so i want value for it!
Some examples off cach purchases have been my car £4,000 cash, £1,200 for my tv, and renectly £900 for a sofa.

I do get some strange looks when i get the cash out, if i every get anything from currys or the like they look at you as if you are stupid, and then take ages to count the cash!

I think if you pay by cash you know where you are, not like credit cards where you can spend spend spend and not know what you are spending on.

Oh and im not an old man, im 34! ha ha
#6
why should YOUR cash mean that you get discount?
what makes it different from the next person that has decided to buy exactly the same thing but is paying via their debit card/mastercard?

why should any store discriminate one form of payment over another?

I appreciate that you dont want debt and I admire that you save up and spend your money carefully but asking for discount purely for the method of payment is ridiculously outdated.
everyone wants value for money, the world over. but...
cash is not king.
its a pain in the **** for large stores.

we'd prefer you to pay by card or credit agreement, cos then we might actually make some profit.
but once again I ask, why does cash, paper notes make a difference to a business?

any why on God's green earth does anyone think that its more preferential to pay this way?
its not like the money from the tills goes to pay the employees wage packets!!

I can see the day when businesses selling large ticket items will no longer accept cash transactions over a certain amount as it'll cost too much to bank or have a security firm, escort to the bank.

it might do at a market stall, but in a large chain store, to pay hundreds is acceptable but thousands? just a huge waste of time.
still havent got any answers to my original question about payment schemes tho.
#7
Ok here we got a shop called Delmaines and it's part of a Euronics Centre,they do a credit type facility.
A few years back I need a new gas cooker and I had Curry's online deliver 1,and take the old one away. Upon using it,I found the grill didn't work properly and it took ages and ages to toast some bread,so I arranged for it to be returned.
I went to local Delmaines and went and picked a gas cooker,and I put down a cash deposit,got a old fashioned hand written receipt,had balance on top,what I paid,and remaining.I found out when Currys were collecting the faulty one and went back down and paid the remainder and had it delivered for the day after the faulty one collected.I paid the exact price on the cooker and nothing more.
#8
No...
#9
leecroot
i can shed a bit off light on this. I only ever pay cash for things. I consider cash to be king! and i always ask for discount!

I always try and get the best deal possible and will haggle for anything. Ive got a bank accunt, obviously to have my wages paid in, but dont, and never had credit. if i want something i just save for it and go and buy it. My other half goes nuts when i go shopping. It takes me ages to decide on weather or not to part with my dosh.

One off the reasons im like this is due to the fact i consider i work hard for my money, so i want value for it!
Some examples off cach purchases have been my car £4,000 cash, £1,200 for my tv, and renectly £900 for a sofa.

I do get some strange looks when i get the cash out, if i every get anything from currys or the like they look at you as if you are stupid, and then take ages to count the cash!

I think if you pay by cash you know where you are, not like credit cards where you can spend spend spend and not know what you are spending on.

Oh and im not an old man, im 34! ha ha



You sound just like my Dad,however I take after him at times,not so tight though,but I never go wrong and get myself into money bother.
#10
a lot off people stick to there old ways, my dad always used to pay cash, i supose i follow his example. have you also considered that some people use cash as they dont want transaction showing on their bank accounts?
#11
I don't carry cash about,not large amounts anyway,never anything more than a tenner on me,unless I'm in a pub or on holiday.
#12
leecroot
a lot off people stick to there old ways, my dad always used to pay cash, i supose i follow his example. have you also considered that some people use cash as they dont want transaction showing on their bank accounts?


Well if you always use cash,and don't shop online,you likely never have you card cloned if careful at ATM to withdraw.
My Dad only recently got a debit card,says credit cards are root of all evil,and we could never have a home shopping catalogue in house either.I ain't entirely sure he knows how it works this pin # at ATM,think my Mum deals with it. He likes bank books.
#13
leecroot
a lot off people stick to there old ways, my dad always used to pay cash, i supose i follow his example. have you also considered that some people use cash as they dont want transaction showing on their bank accounts?


why would you not want a transaction showing on your bank account?

unless you get your money via dishonest means, I dont see the problem.

My dad is just the same. he wanted to pay for his £10,000 car with a jiffy bag full of notes but the bank wouldnt allow him to remove that much cash and the dealer wouldnt take the cash payment.

if you're dealing with an indie store where the guy/girl you're talking to owns or manages the store, I suppose it may be more preferable to them
but in large chain stores?
cash makes no difference at all.

I've now started using my own stock replies to things like
"any discount for cash?"
"We haven't done that since the 1980s"

"I'm paying cash"
"Good for you"

"Whats your best price?"
"the best price would be 5% more than that so I could actually get some commission"

one guy at Xmas asked me "How are you at negotiations?"
I just looked at him, feigning a puzzled look and said "Why? is someone being held hostage?"
#14
I hate shopping online, only just started using paypal really, and thats only because off this site.!

Has the op considered that when people use debit cards they may not necessary have the dosh in the accounts? they could be using the overdraft facility!
#15
leecroot
I hate shopping online, only just started using paypal really, and thats only because off this site.!

Has the op considered that when people use debit cards they may not necessary have the dosh in the accounts? they could be using the overdraft facility!


what difference does that make to a business?
aslong as the business receives full payment,its none of their concern whether its from an overdraft or not.
#16
You don't sound like a very polite person or a good salesman.

Perhaps you are just annoyed you have to do unpaid overtime if somebody pays by cash, when the card payment cost is immediately and automatically passed onto your employer's costs.

slackrat77
why would you not want a transaction showing on your bank account?

unless you get your money via dishonest means, I dont see the problem.

My dad is just the same. he wanted to pay for his £10,000 car with a jiffy bag full of notes but the bank wouldnt allow him to remove that much cash and the dealer wouldnt take the cash payment.

if you're dealing with an indie store where the guy/girl you're talking to owns or manages the store, I suppose it may be more preferable to them
but in large chain stores?
cash makes no difference at all.

I've now started using my own stock replies to things like
"any discount for cash?"
"We haven't done that since the 1980s"

"I'm paying cash"
"Good for you"

"Whats your best price?"
"the best price would be 5% more than that so I could actually get some commission"

one guy at Xmas asked me "How are you at negotiations?"
I just looked at him, feigning a puzzled look and said "Why? is someone being held hostage?"
#17
i have no problem working overtime (tho I wish I did get paid for it) and maybe its just my insane rantings on here that make me come off as impolite.
I've been in retail sales almost all of my working life. I've worked in record stores, computer shops and now for Currys. never ever had a complaint about my attitude.

its harder to convey the humour of my replies in print, but they are always said in a jockular manner.
#18
slackrat77
i have no problem working overtime (tho I wish I did get paid for it) and maybe its just my insane rantings on here that make me come off as impolite.
I've been in retail sales almost all of my working life. I've worked in record stores, computer shops and now for Currys. never ever had a complaint about my attitude.

its harder to convey the humour of my replies in print, but they are always said in a jockular manner.


If you said any of those to me (or similar) you would not get my sale, it's not like there is a lack of choices for places to buy basic electronics from. Then again, I wouldn't be asking for cash payment and nor would you probably say anything like that to me because it would be clear I would accept it as rude.

Lots of places still like cash.
#19
without being rude do you get a lot off commission on sales? or do you get a bonus for selling?
#20
leecroot
without being rude do you get a lot off commission on sales? or do you get a bonus for selling?


theres no commission on sales at any DSGI stores at all anymore.

there are bonuses are on certain products but they're between £2-5 but only paid if the store achieves a strike rate of a certain amount.

and quite recently the target levels have been hiked up again.

personal commission was stopped before I even started, just over a year ago.

sales wise I'm still usually in the top 3 in our store.

If you were trying to imply that I'm rude to customers or that my comments on here are indicative of the way I speak to customers or potential customers, its simply not the case at all.

I try to go through every bit of the sales process and I try to learn as much as possible about the products I sell too.
I'm mainly on the PC and Laptop dept. having worked in computers for over 10 years now, in one form or another. I spent 4 years working at a PC shop building, repairing and maintaining custom built PCs.
I have the CompTIA A+ and N+ in PC maintenance and Network repair with a 98% pass rate, aswell as qualifications in sound engineering (I spent a lot of years doing PA hire for various bands around the North East too)

i pride myself in not being a pushy sakesman and not being motivated by bonus schemes.
i want customers to go away happy with their chosen items.

so if a customer comes in looking for a laptop for example, i try to find out if its for them or someone else, whats they're wanting to use it for and what their budget is.
i'll go on to talk about add ons such as internet security and things like MS Office, not everyone knows that Office isnt free with Vista and neither is an Internet security software. I'll talk about the benefits of mobile broadband, payment schemes, Whatever Happens care package, give a demo of office 2007 if they would like one. I'll demo any other part of the laptop they want too.
if they decide they want to buy any of the add ons, thats fine with me. its also fine if they decide not to, because I've at least informed them of what we have available and at what price.
if in the end, all they want is a laptop, thats cool.

if the customer starts asking for things for free, such as bags etc, I can see whats available in a discountable price range, sometimes I can do discount on a bag but not generally throw one in for free. As I said, we have an overall 1% discount level for the whole week.
its also dependant on whats being bought and how much profit margin there is in it for the company.
if a customer is buying s £299 laptop, theres not much leeway for me to give anything else with it for free or at a discounted price, without getting a **********.
#21
sound like a tough game to be in, what with competition from internet firms that dont have the overheads. You also have to compete with youre own firms online site too. Good luck, i worked in retail for 10 years, and will never return to that game. Most off the customers i dealt with moaned all the time!
#22
slackrat77
why would you not want a transaction showing on your bank account?

unless you get your money via dishonest means, I dont see the problem.

My dad is just the same. he wanted to pay for his £10,000 car with a jiffy bag full of notes but the bank wouldnt allow him to remove that much cash and the dealer wouldnt take the cash payment.

if you're dealing with an indie store where the guy/girl you're talking to owns or manages the store, I suppose it may be more preferable to them
but in large chain stores?
cash makes no difference at all.

I've now started using my own stock replies to things like
"any discount for cash?"
"We haven't done that since the 1980s"

"I'm paying cash"
"Good for you"

"Whats your best price?"
"the best price would be 5% more than that so I could actually get some commission"

one guy at Xmas asked me "How are you at negotiations?"
I just looked at him, feigning a puzzled look and said "Why? is someone being held hostage?"


you are the exact reason I never go into the big electrical chains anymore,rude,arrogant salespeople who think they are better than the customer.
banned#23
slackrat77

it doesnt occur to them that businesses are dropping prices to combat this and the average profit on a TV is often around 5-10% of the ticket price.


I find that hard to believe as you regulary find most products dsg sell for at least 10% cheaper in other places.

I was looking for a tv a few months ago, Currys were £599, Dixons online were £519, and I found it at a small independant for £499 with a 5 year guarantee. I very much doubt Dixons (who, even though they are the same company, Currys wouldn't price match) and the independant retailer were making a loss.
Considering the buying power the DSG group has I will bet their profit on that particular TV was more like at least 25-30%
#24
slackrat77


but as you said, Torapoole, all the media is telling everyone to haggle cos we're in a recession.
it doesnt occur to them that businesses are dropping prices to combat this and the average profit on a TV is often around 5-10% of the ticket price.


Rubbish, how would a salesperson know what the mark up at Currys was?

There is no way Currys would ever tell a salesperson the price they paid for items.

I avoid Currys like the plague because of their dismal after sales service and so annoying sales staff.
#25
Inactive
Rubbish, how would a salesperson know what the mark up at Currys was?

There is no way Currys would ever tell a salesperson the price they paid for items.

I avoid Currys like the plague because of their dismal after sales service and so annoying sales staff.


manager & sales team leader have the authority on our till system to log in and check the amount of margin made on any item. So if discount is requested, I can actually have my manger check to see what profit is made on a certain item.

the amount of margin made by Currys will be different to that of Dixons & indpendant stores. Dixons is an online only store with no sales employees to pay, no rent and rates for a high street store or superstore.

believe me or not, the average mark up on a TV is around 10%
not always, it sometimes might be more, sometimes it could be less. certain times I've seen where the comapny has price matched a competitor for say a weekend deal and were on negative margin.

no we don't offer free 5 year LIMITED warranties.
personally I think they should try it. but it aint my company. it seems to bring the masses in. 5 years in TVs is still a helluva long time and I always wonder what these firms are going to replace your 2008/9 LCD or plasma set with in 5 years time or even 4.
Cos all you get is repairs up to the original price paid for the item.
not unlimited repairs, not a straight swop.
no specified turn around time. to me its all a bit vague, especially where they say if your TV cannot be fixed they'll discuss another settlement with you.
which probs means vouchers or a partial refund depending on the age of the set.

but if DSG deem it something they dont want to persue thats not my problem.
I get employed to sell the items in our store, not someone else's.
it seems to be for most people, the decider between one store or another, but how many of you really research the T&Cs of this free warranty service before buying. How many are just pulled in by the 'free guarantee' marketing?

as for whoever said I was rude, arrogant and think I'm better than the customers. not really the case, cos you're judging me of a few posts on an internet forum.

personally i think its more rude and arrogant of customers to just come in and expect discount straight away.
everyone wants a bargain.
even me
which is why I use this site.

but to walk into a large store and say "do it cheaper or I'll walk away" should be stamped out.
"that Dom bloke off the telly" as so many customers refer to him, is a second hand car salesman who somehow managed to get himself on TV.
Now even the BBC breakfast progs are telling people to haggle over everything cos of the recession.

So y'know, ring up John Lewis and wait 4-5 days while they think about doing a price match, just to get their warranty service.
seems a long time for them to decide. Currys have to do it on the spot.
its all bananas.

everyone wants everything at the cheapest possible price with the longest warranty and the best ever service.
this is the death of high street stores.....


so no one offerring in-house payment schemes then?
#26
slackrat77
manager & sales team leader have the authority on our till system to log in and check the amount of margin made on any item. So if discount is requested, I can actually have my manger check to see what profit is made on a certain item.


And you actually believe what is shown on the till as being the mark up?


As for the comment about the " death of High Street Stores, no great loss if Currys went under for me... I buy big items from John Lewis online, fantastic service.
#27
slackrat77


as for whoever said I was rude, arrogant and think I'm better than the customers. not really the case, cos you're judging me of a few posts on an internet forum.

personally i think its more rude and arrogant of customers to just come in and expect discount straight away.
everyone wants a bargain.
even me
which is why I use this site.

but to walk into a large store and say "do it cheaper or I'll walk away" should be stamped out.
"that Dom bloke off the telly" as so many customers refer to him, is a second hand car salesman who somehow managed to get himself on TV.
Now even the BBC breakfast progs are telling people to haggle over everything cos of the recession.

So y'know, ring up John Lewis and wait 4-5 days while they think about doing a price match, just to get their warranty service.
seems a long time for them to decide. Currys have to do it on the spot.
its all bananas.

everyone wants everything at the cheapest possible price with the longest warranty and the best ever service.
this is the death of high street stores.....


so no one offerring in-house payment schemes then?



The above comments just prove peoples points,you are there for the customer not vice versa,people trying to haggle is good not bad.

Your mentality which seems to be shared by 99% of the staff in these big stores in the reason why they are on their ****.
#28
boothy
The above comments just prove peoples points,you are there for the customer not vice versa,people trying to haggle is good not bad.

Your mentality which seems to be shared by 99% of the staff in these big stores in the reason why they are on their ****.


but if the authority to discount for no reason is NOT given to us by management or head office. WE CANNOT DO IT.
Thats what the general public dont seem to understand. we only get staff discount of 10%.


If I gave discount to every customer that asked for it, I'd be out of a job in less than a week.

As for Inactive, you may well buy your stuff from JL but this whole thing affects them too.
theres none of the high street chains actually doing well right now.
All of them including the beloved John Lewis have reported major drops in electrical sales recently.
#29
slackrat77
but if the authority to discount for no reason is NOT given to us by management or head office. WE CANNOT DO IT.
Thats what the general public dont seem to understand. we only get staff discount of 10%.



Fair enough,however do not take your frustrations out on the customer,they don't know this and no one can blame them for asking.

If you re working in CS then you need to take this on the chin day in day out,and politely explain it to people without attitude.

The comments you made earlier were just plain rude and did not portray you in a favorable light.
#30
slackrat77


As for Inactive, you may well buy your stuff from JL but this whole thing affects them too.
theres none of the high street chains actually doing well right now.
All of them including the beloved John Lewis have reported major drops in electrical sales recently.



I am sure that all retailers are feeling the pinch now, even more reason for Currys to offer better discounts and more importantly for me, better and more polite service.

Woolworth's learned the hard way.
#31
Inactive
I am sure that all retailers are feeling the pinch now, even more reason for Currys to offer better discounts and more importantly for me, better and more polite service.

Woolworth's learned the hard way.


+1

Level of service and staff attitude in these places has to be seen to be believed at times
banned#32
slackrat77;5167180
cheers. haggling is as far as I'm concerned, something you do in markets.
not in stores.


You pay far too much for your goods then. However if you think you're getting full value for your money, then both parties are satisfied.

With reference to the term "Cash" transactions, I think it relates more nowadays to the term "I'm in a position to complete the deal without complications" - e.g. credit application being refused, regardless of direct payment method of cash/debit/credit card.

One tip when attempting to haggle, don't waste your time on someone with little or no flexibility, go to the top, deal with the boss on the floor that day.
#33
boothy
Fair enough,however do not take your frustrations out on the customer,they don't know this and no one can blame them for asking.

If you re working in CS then you need to take this on the chin day in day out,and politely explain it to people without attitude.

The comments you made earlier were just plain rude and did not portray you in a favorable light.


OK i apologise if what I said early made me come off as a (insert whatever insult you like). its because we have to take this day in day out that it does rack up and get to you.

I don't know if its because of this, that I personally wouldnt ever go into a store and just outright ask for discount with the phrase tagged on "Shy bairns get nowt".

maybe its just my upbringing or my job but I tend to do a bit of research before buying and i'll go to the place which has the best price and service. not not the absolute cheapest.

but hey, who am I compared to everyone else out there.
it seems to be that the UK public want to embrace the idea of haggling for goods like at a market stall but the stores don't want to give us the leverage to be able to haggle back.
#34
But you have to admit, that (for sales assistants at least), it's annoying that you get these programs on TV that encourage people to go into stores and haggle when they must know full well that the average sales assistant can't give the discount! When I worked in sales I would just tell them I don't have the authority to give discount and our prices come from head office, usually worked.

boothy
Fair enough,however do not take your frustrations out on the customer,they don't know this and no one can blame them for asking.

If you re working in CS then you need to take this on the chin day in day out,and politely explain it to people without attitude.

The comments you made earlier were just plain rude and did not portray you in a favorable light.
#35
torapoole
But you have to admit, that (for sales assistants at least), it's annoying that you get these programs on TV that encourage people to go into stores and haggle when they must know full well that the average sales assistant can't give the discount! When I worked in sales I would just tell them I don't have the authority to give discount and our prices come from head office, usually worked.


I am sure it is annoying at times bit it goes with the job,they are in a customer facing role,just because someone gives you attitude does not mean you can give it back,a nice polite explanation is all that is required 99% of the time,but unfortunately politeness by sales assistant in these shops seems thin on the ground
#36
aScottishBloke
You pay far too much for your goods then. However if you think you're getting full value for your money, then both parties are satisfied.

With reference to the term "Cash" transactions, I think it relates more nowadays to the term "I'm in a position to complete the deal without complications" - e.g. credit application being refused, regardless of direct payment method of cash/debit/credit card.

One tip when attempting to haggle, don't waste your time on someone with little or no flexibility, go to the top, deal with the boss on the floor that day.


i dont agree that I pay too much for items, since I work 6 days a week, the majority of my shopping is done online anyways cos I simply dont have time to trawl round stores looking and asking for discount and price matches.
but as my above post says, I tend to go to the places that offer the best deal, not just the cheapest.

thing is about the whole 'cash transactions' deal. Since we offer interest free credit, we have to be careful about discounting when using another form of payment. if we can discount for a one off transaction, we SHOULD discount for that of a credit or finance agreement.

I agree with you about going straight to someone higher up.
if you politely ask for her/him and explain your budget and what you're looking for and what you might have seen elsewhere, especially if you have proof with you.
more than likely, they'll agree to something and then pass you onto a sales person to complete the transaction.
but it also can depend on what you want.
its gotta be worth the while on both sides.
trying to haggle £10 off a cheap no name 19" LCD for example might only work if its the very last one and you're getting the display model but if theres boat loads of them, and its already a pretty cheap price, theres no incentive for the store.

the incentive for the store is that you're spending quite a bit in THEIR store, not another one of theirs or competitors and the promise of good reports and return business from friends and family.
#37
boothy
I am sure it is annoying at times bit it goes with the job,they are in a customer facing role,just because someone gives you attitude does not mean you can give it back,a nice polite explanation is all that is required 99% of the time,but unfortunately politeness by sales assistant in these shops seems thin on the ground


+1
#38
I wasn't referring to Currys specifically, and I'm not sure if you were either, but where I worked we WERE polite, and as I stated, my response to hagglers was polite but firm, which is how it should be. Now, that doesn't mean that we can't come home and have a whine about it so long as we're not doing it to the customer!

boothy
I am sure it is annoying at times bit it goes with the job,they are in a customer facing role,just because someone gives you attitude does not mean you can give it back,a nice polite explanation is all that is required 99% of the time,but unfortunately politeness by sales assistant in these shops seems thin on the ground
#39
By all means have a " whine " don't expect too much sympathy from the poor suffering customers, nobody is forced to work for Curry's, worst of all, try to defend them.
#40
thanks for the defence tinkerbell28.

At times I've been asked by customers during the haggling, exactly how much we make from sales as our bonus or commission and how much discount WE get as employees. and more recently, how much an hour we make, only to be told that THEY wouldnt get out of bed for that much.

at times, just from a simple "morning" type greeting, I've been met with a hand infront of my face telling me to back off or "you'll get no commission from me, mate"

and now it seems customers want to open a conversation with "what guarantee do you give on these TVs?"
usually I try to ask another question back such as "Was there a particular one you were interested in?" but it usually just gets met with "Answer the question."
and when they find out that DSG dont do a free limited warranty, they walk out.

but as has been stated, its what the job is all about and we take it on the chin.
but lord forbid we should actually have feelings about being spoken to like sh*t every day.

we do it for the people who are genuinely pleased with their purchases and actually do listen to you.
I'll probably get into trouble for this but, my main concern is a happy customer.
if that customer can only be made happy by me discounting their product for no reason other than they didnt want to pay the ticket price, am sorry but I can't help.

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