I ordered a bluray movie from Zavvi, cancelled it like 4 minutes later when the order status had not progressed.
I requested a cancellation, then 10minutes later, noticed it had been removed, I requested another cancellation only to receive an email saying:
Thanks for your request. Unfortunately it has not been possible to cancel your item(s) as it is being prepared for dispatch.
I cancelled so soon after ordering!
Surely they can't do this, I think it said "awaiting stock pick" when I cancelled.
I just don't think they want me to cancel. Now I'll have to bear the costs of returing as I have already ordered via Amazon and that order is being processed.