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Supermarket overcharging

MikeT Avatar
[mod] 9y, 9m agoPosted 9 years, 9 months ago
In the last 4 weeks I have shopped at Morrisons 3 weekends and each time on a family sized shop I have (or rather the wife has) found errors in the till receipt.
The first week was for £2.70 for cheese, I bought 1 pack and got charged for 2 in different parts of the printout.
Second time was when I bought a pack of 6 tomatoes and my till reciept showed not only the charge for them but also a charge of .79pence for loose tomatoes too which I didnt have.
Lastly today we returned from the same store to find I have been charged for 3 white loaves at .79p each when I only bought 2 loaves. Thats 3 overcharges in the last 4 weekends shopping. The other weekend I shopped elseware.
I did a quick calculation and found that if just this one store overcharged 1000 customers a day by .79p for the year Morrisons would gain over 287 thousand pounds in extra profits, multiply that by the number of stores, lets say there are 300 of them. 86 Million pounds, now thats a nice little earner isnt it!
MikeT Avatar
[mod] 9y, 9m agoPosted 9 years, 9 months ago
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#1
Me and mrs saxo always check our till receipt
#2
WOW, that's some profit. Have you complained? I 'spose it's a bit late when you get home and check.
Tesco used to have a great policy, if they overcharged you, you keep the item and get a full refund. Now they just give you double the overcharge back.
[mod]#3
I complained and got a refund on the first two instances, this time I emailed the ceo of Morrisons ;-)
#4
MikeT
I complained and got a refund on the first two instances, this time I emailed the ceo of Morrisons ;-)

Nice one :thumbsup: :-D :-D
#5
MikeT
I complained and got a refund on the first two instances, this time I emailed the ceo of Morrisons ;-)



which wont actually reach him/her but will prob reach a customer service assistant who will in due course print off a template of "were really sorry ....blah blah ....."
then send it to you with a £10 gift token.....for Morrisons so you can be ripped off even more !!
#6
I used to get overcharged all the time at Safeway in Sheffield. Since I added things up as I went along I always had a very good idea of what the total should be (I was a penniless student :)). It got really annoying going to the desk every week. As mentioned above thousands of people must be getting overcharged.
#7
Common practice and has been since supermarkets started using computerised systems.
The only supermarket that ever tried to remedy the problem (to my knowledge) was Safeways. They were testing electronic shelf edge ticketing which was linked to the store pricing system and onwards to the checkouts.
Interestingly Morrisons threw it out along with other high tech systems.
Kwik Save used to be major culprits, there was hardly ever a visit to one of their stores which didn't result in anomalies on charging.
Overcharging has to be bad doesn't it for Tesco's to stop their refund and replace system on the pretext it was being abused ?? If they weren't overcharging in the first place it wouldn't be a problem would it ?!
Only way to get supermarkets to stop this practice is for the consumer to go directly to Trading Standards but they wouldn't be able to cope with the level of complaints.
#8
2 wks ago, noticed some offers not applied to my Tesco bill. Got the price of the item refunded.

Exactly one week later, in a different store same offer and same problem. This time only got back 1/2 of the offer price. I was annoyed that the same problems occured twice, although I really was not bothered by the amount of refund. I left a message for the manager to call me (he was busy). Still waiting...

At least once a month I find I have been overcharged, lots of different supermarkets do it and few of us bother to complain
#9
It'll be interesting to see Morrisons profits later when they're released! :thinking:

I hate the place, it's the closest supermarket to my house, but unless I'm absolutely desperate for something - prepacked only don't buy fresh from there anymore - I'll travel across town to Tesco! :roll:

Didn't Tesco alter their refund policy on overpricing after the Xbox saga? Think they're just protecting themselves really, not that I'm doubting they can afford to give away a few Xbox's! :w00t:

I do tend to check my reciept before I leave the store, and most of the time they get it right! :whistling:
#10
Just remembered something else! :oops:

Anyone else noticed that at Tesco now deals don't calculate untill all items have gone thru the till, making it harder to check as things go thru if the deals are correct. :x

Lots more standing around at the end of the till holding up proceedings! ! ! :giggle:
#11
I do my own scanning in $ainsbury's, only being stopped once for a full check and guess what? it was all present & correct, but I suppose some people try it on and slip a few extra things in. Given up on Tesco, they are greedy, their fresh produce IS NOT, their price tag cards are deceptive and there is/are lest of the things you want and more of the ones you don't.
#12
Do you have to advise the error before you leave the store in any chance to get a refund????
#13
NatD
Do you have to advise the error before you leave the store in any chance to get a refund????

It would be a good idea but if not keep the packaging and take it back the following week.
#14
Interesting post MikeT. Please keep us up to date on here on your progress, though as said it'll be a voucher and an apology for the millions they skim from customers. Majority of my shopping is delivered which tends to be quite accurate and usually with a voucher discount :)
#15
I always check my til recipt
did have an incident yesterday at le spar where he forgot to give me my £20 cashback, but thats because im his supervisor - making him slightly nervous, and we were chatting non stop, so its pretty easy to forget what your doing.

on the whole we get very few people coming to say theyve been over charged, and were really on top of sels, we check them everyweek, update new ones everyday and if weve accidently left up a promotion label and the customer trys to buy something for the promotion price we let them, then quickly wrip the label down :giggle:
#16
It's really down to the competence of the check out operator...some are prone to errors ..probably cos they're not concentrating...I rarely have a problem in Tesco but have complained to the manager in Sainsbury's because I was just getting fed up of my visits to customer services because of check out errors..something may have happened because since that complaint things have improved and I've not had a mistake since...store managers need to be made aware of these issues so they can target the problem area...in this case incompetent staff who sometimes just need a word in their shell like to realise that customer complaints could cost them their job.
#17
Overcharging is theft:thumbsup:
#18
We get our shopping delivered, and I always check the reciept they give you against the shopping in bags, and check the offers have been applied too. Have called various stores about it and often get delivery refunded, as well as the full cost of the item

We used to shop in store and always checked the receipt before we left, it may be less than £1 overcharge, but that would add up to nearly a weeks shopping for some people over a year....
#19
I always get my £2 Asda gift card when overcharged. Sometimes it's worth looking for the mis-price :giggle: £2 profit my way:thumbsup:
#20
my mum always get ripped off in morrisons. i do sometimes get ripped off to, but i dont really like to complain, especially when ive got a whole chicken and 2 packets of biscuits shoved up my jumper;-)
#21
dunno
my mum always get ripped off in morrisons. i do sometimes get ripped off to, but i dont really like to complain, especially when ive got a whole chicken and 2 packets of biscuits shoved up my jumper;-)

you sound just like our customers
#22
you probably know i was joking, but just to make sure lol.
#23
hehe, yes I know



[SIZE="1"]or do I?[/SIZE]
#24
currychops
It's really down to the competence of the check out operator...some are prone to errors ..probably cos they're not concentrating...I rarely have a problem in Tesco but have complained to the manager in Sainsbury's because I was just getting fed up of my visits to customer services because of check out errors..something may have happened because since that complaint things have improved and I've not had a mistake since...store managers need to be made aware of these issues so they can target the problem area...in this case incompetent staff who sometimes just need a word in their shell like to realise that customer complaints could cost them their job.


Sorry Currychops but if you are talking about pricing errors in supermarkets it is not possible for the error to be the checkout operators fault. All the operator does is scan the item, the store system does the rest.
If you're talking about short changing or scanning items twice or the like then yes, it can be the operators fault.
Out of interest how many of you good people actually check your change ? Men in particular are notoriously bad at just shoving change straight in their pockets. A bent checkout operator can make £££'s short changing. :whistling:
#25
i never bother checking my receipt so unless its just a small shop and i know roughly how much it will be i wouldnt notice, think i'll start now tho!
#26
it is abit harsh to blame the cashier. it can be very easy to get confused when your scanning things through, though its more excusable when its a counter rather than a conveyer belt.
also alot of people havnt recieved the right training, in big companies employees are faceless and dont get the help they need. I say blame the companies, not the cashiers.
#27
geek grrrl
it is abit harsh to blame the cashier. it can be very easy to get confused when your scanning things through, though its more excusable when its a counter rather than a conveyer belt.
also alot of people havnt recieved the right training, in big companies employees are faceless and dont get the help they need. I say blame the companies, not the cashiers.


Can't really blame either as a general rule imh. Some companies could train individuals for a month of sunday's and mistakes would still happen. What the shop does about it is all that matters:thumbsup:

McDonalds always get my order wrong. I go through the drive thru, find they robbed me of my extra double cheeseburger so have to get out the car:x and go and ask for it. Defeats the purpose of going through drive thru in first place. Lucky to get a sorry
#28
geek grrrl
it is abit harsh to blame the cashier. it can be very easy to get confused when your scanning things through, though its more excusable when its a counter rather than a conveyer belt.
also alot of people havnt recieved the right training, in big companies employees are faceless and dont get the help they need. I say blame the companies, not the cashiers.

I actually think "big" companies give better training in the main.
It certainly isn't correct to blame checkout operators for errors in pricing though.
Your quote about employees being faceless numbers is absolutely correct.

Out of interest geek grrrl is your Spar a franchise or operated by the regional wholesaler ?
#29
were part of a huuuuge line of shops owned by Mr A F Blakemore
spar

I think the training we offer is fantastic, in my first few months of being there id already been sent on a course to get a personal license.
we have a gnvq lady that comes to visit us every so often to set us up on courses, then ofcourse theres the instore training - dealing with customers, health and safety, fire safety, security etc etc. were a very good shop!
#30
geek grrrl
were part of a huuuuge line of shops owned by Mr A F Blakemore
spar

I think the training we offer is fantastic, in my first few months of being there id already been sent on a course to get a personal license.
we have a gnvq lady that comes to visit us every so often to set us up on courses, then ofcourse theres the instore training - dealing with customers, health and safety, fire safety, security etc etc. were a very good shop!


Yes Blakemore's are a large concern although predominently they are Spar wholesalers. As you say they also have about 200 of their own stores.
It's good that you get and offer the right training etc. but it is certainly NOT the case in all Spars, which is why I showed concern in your previous post http://www.hotukdeals.com/forums/showthread.php?t=48195
Small Spar franchises can sometimes leave a lot to be desired when caring for and protecting their staff.
#31
hottoshop
Sorry Currychops but if you are talking about pricing errors in supermarkets it is not possible for the error to be the checkout operators fault. All the operator does is scan the item, the store system does the rest.
If you're talking about short changing or scanning items twice or the like then yes, it can be the operators fault.
Out of interest how many of you good people actually check your change ? Men in particular are notoriously bad at just shoving change straight in their pockets. A bent checkout operator can make £££'s short changing.

:whistling:


should have made it clear...almost every error I've had at Sainsbury's was the fault of the check out operator....either scanning things twice for a single item, charging for the wrong fruit/vegetables when weighing..wouldn't mind but it is never in my favour.
#32
with some stores the fruit and veg is manual inputting, like us, our prices change alot and we put the price per pound into the scales then input it into the til, so I guess thats excusable (im good at making excuses for le spar) but some stores just press a button on a til and place the fruit on the scanner part - cant understand how they weigh it wrong!
#33
geek grrrl
with some stores the fruit and veg is manual inputting, like us, our prices change alot and we put the price per pound into the scales then input it into the til, so I guess thats excusable (im good at making excuses for le spar) but some stores just press a button on a til and place the fruit on the scanner part - cant understand how they weigh it wrong!

OMG...explain again...for example you purchase apples and the check out operator puts in a different type of apple that is more expensive...even though most apples have a label to state the variety...same with pots when I've been charged for new or baking pots instead of bog standard old...it's just a case of not concentating on the job.
#34
what i meant was its stupid that they can manage to get it wrong!!

but yeah, ive been asked countless times what kind of apple it is, only to tell them to turn it round and look at the label!
#35
Yes, loose fruit and veg has always been a major problem especially with the likes of apples. and some of the more exotic lines.
Nowadays the major supermarkets force suppliers to put little identity stickers on the majority of lines but errors are still made.

With regards double scanning I have never come accross a checkout operator who would purposely double scan. In fact most checkout operators would do the reverse especially when serving friends & family :)
I think double scanning occurs mainly when the first scan is thought not to have been taken or the scanner picks the item up twice in rapid succession. As the operator scans the item you will hear a beep which tells the oprator the item has been scanned. When you are shopping listen out for double beeps and try to keep an eye on the till display.
Not always possible I do realise !

One of the worse areas for being overcharged is on "reduced to clear " items. If you buy anything reduced to clear always make sure that the reduced label is covering the original product barcode. If it's not then there is every likelihood you will get the item scanned at the non reduced price.
#36
hottoshop
One of the worse areas for being overcharged is on "reduced to clear " items. If you buy anything reduced to clear always make sure that the reduced label is covering the original product barcode. If it's not then there is every likelihood you will get the item scanned at the non reduced price.


thats my pet hate! cant stand when people put the stickers over the barcode. if the cashier doesnt notice theyre reduced people should point it out. putting the sticker over the barcode just causes inconvienience for the cashier as they have to peel it off - which isnt too bad with some items, but on plastic packaging and paper it wrips it right off.
#37
currychops
OMG...explain again...for example you purchase apples and the check out operator puts in a different type of apple that is more expensive...even though most apples have a label to state the variety...same with pots when I've been charged for new or baking pots instead of bog standard old...it's just a case of not concentating on the job.


I defy anyone to get potatoes right at certain times of the year. Last year Tesco were selling two types of new potatoes which were virtually identical but at different prices ! I actually spoke to a checkout operator about it and she told me that she just inputted the lower charge. Tesco were absolutely to blame for the problem.
There is also a very thin line at certain times of the year between the size of ordinary potatoes and baking potatoes.
Same goes for beef and ordinary tomatoes.

The list goes on....................................
#38
geek grrrl
thats my pet hate! cant stand when people put the stickers over the barcode. if the cashier doesnt notice theyre reduced people should point it out. putting the sticker over the barcode just causes inconvienience for the cashier as they have to peel it off - which isnt too bad with some items, but on plastic packaging and paper it wrips it right off.



dont the stickers usually have a new barcode on them?
#39
all our potatoes are packaged :thinking:

ooooh, arent we smart :giggle:
I think im beginning to promote le spar abit too much, I think theyve finally made me like them, I actually *shudder* care about the company
*faints*
#40
dunno
dont the stickers usually have a new barcode on them?


no, ours say "was" and we write the original price, "now" and we write the new price. Ive seen a few stores with similar labels to ours, which is why I go abit mad when people put them over barcodes - not that im ever on the til to put things through :giggle:

some people remove the stickers though and put them on other items, we had to ban someone for continually taking stickers off the fruit and veg for 20p and putting them on ready meals that wernt going out of date for a month!

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