I was shopping at Lidl last night and an utterly lame experience with a thick, untrained employee got me thinking I need to start some kinda poll/thread on HotUKDeals.
What are your worst experiences at supermarkets?
If anyone wants to read about my lack of service at Lidl last night - Basically before we went into the store, me and my partner put a pound in a trolley which seemed to slip into the coin holder thing as the mechanism must have been broken. There was no way the pound was coming out and the trolley was obviously broken, so I thought nothing of it and went in to do my shopping and tell someone that they have a broken trolley.
I saw one nice guy and told him, he said thanks for letting him know and when we get to the checkout just ask for the pound from the till, the manager isn't going to mind.
So that's what I did. First off this frigging knuckle dragging moron at the till sees there are some plastic bags at the bottom of our trolley (those veg ones, they were left in there from whoever used it last). He points and says "Those, you don't need those". I said "They were here when we got the trolley, um, do whatever you like with them." Then he see's we've brought our own f**cking reusable bags (of course) and says "you aren't going to use all of those are you?", I was like "Um, we're reusing bags??"
As we're packing our stuff while it's being scanned he says "Make sure your money is ready". WTF, what kind of way to talk to a customer packing bags is this? You can certainly see the worldly difference between Lidl and Tesco here!
Then on to the broken trolley - I said "as you see, the pound in our trolley is stuck and isn't coming out, your colleage said we could have our pound back from the till. Thanks". "Um Sir, if you just connect it here to...", "No, that isn't going to work. We've already tried - your colleague has seen it and says it's fine, by all means get the manager". This simpleton tries to answer back and finally gets the manager who says it's fine and to give the damn pound to us. We stand there while he checks an entire 2 more customers things though the til and then hands us our god forsaken pound.
What a joke - we shop there every week and then this serious business happens - a pound gets stuck in a trolley. Out comes Lidl staff's real colours. £25 of shopping and we were treated like we were making stories up about trollies to get £1 back.
I'm prob letting the thing get to me too much, it just blows my mind how unqualified to work with the public some employees are. If "hot checkout girl" wasn't enough to get me into Tesco more, this certainly was!
F**k Lidl - but I shall continue to shop there and save £££, just not very enthusiastically.