Supermarkets with the worst customer service / your experiences? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Supermarkets with the worst customer service / your experiences?

£0.00 @
I was shopping at Lidl last night and an utterly lame experience with a thick, untrained employee got me thinking I need to start some kinda poll/thread on HotUKDeals. What are your worst experienc… Read More
TGB Avatar
9y, 2w agoPosted 9 years, 2 weeks ago
I was shopping at Lidl last night and an utterly lame experience with a thick, untrained employee got me thinking I need to start some kinda poll/thread on HotUKDeals.

What are your worst experiences at supermarkets?

If anyone wants to read about my lack of service at Lidl last night - Basically before we went into the store, me and my partner put a pound in a trolley which seemed to slip into the coin holder thing as the mechanism must have been broken. There was no way the pound was coming out and the trolley was obviously broken, so I thought nothing of it and went in to do my shopping and tell someone that they have a broken trolley.
I saw one nice guy and told him, he said thanks for letting him know and when we get to the checkout just ask for the pound from the till, the manager isn't going to mind.

So that's what I did. First off this frigging knuckle dragging moron at the till sees there are some plastic bags at the bottom of our trolley (those veg ones, they were left in there from whoever used it last). He points and says "Those, you don't need those". I said "They were here when we got the trolley, um, do whatever you like with them." Then he see's we've brought our own f**cking reusable bags (of course) and says "you aren't going to use all of those are you?", I was like "Um, we're reusing bags??"

As we're packing our stuff while it's being scanned he says "Make sure your money is ready". WTF, what kind of way to talk to a customer packing bags is this? You can certainly see the worldly difference between Lidl and Tesco here!

Then on to the broken trolley - I said "as you see, the pound in our trolley is stuck and isn't coming out, your colleage said we could have our pound back from the till. Thanks". "Um Sir, if you just connect it here to...", "No, that isn't going to work. We've already tried - your colleague has seen it and says it's fine, by all means get the manager". This simpleton tries to answer back and finally gets the manager who says it's fine and to give the damn pound to us. We stand there while he checks an entire 2 more customers things though the til and then hands us our god forsaken pound.

What a joke - we shop there every week and then this serious business happens - a pound gets stuck in a trolley. Out comes Lidl staff's real colours. £25 of shopping and we were treated like we were making stories up about trollies to get £1 back.

I'm prob letting the thing get to me too much, it just blows my mind how unqualified to work with the public some employees are. If "hot checkout girl" wasn't enough to get me into Tesco more, this certainly was!

F**k Lidl - but I shall continue to shop there and save £££, just not very enthusiastically.

TGB Avatar
9y, 2w agoPosted 9 years, 2 weeks ago
Options

All Comments

(18) Jump to unreadPost a comment
Comments/page:
#1
aww bless....sounds quite an annoying trip
#2
magicbeans
aww bless....sounds quite an annoying trip


:friends:

magicbeans, if I ever see you coming towards Tonbridge Lidl's line of trolleys, I'll happily give you mine and you won't even have to give me the pound towards it. :thumbsup:
#3
does sound a little shzzt doesnt he - most operators are ok i find - any probs i usually ask for manager - dont like giving the c/o stick - lidl and aldi staff are heavily monitored - i.e how many items go through in such a time - start to finish -
:?
#4
M&S

They are so slow at the checkout and never smile.
#5
holly100
does sound a little shzzt doesnt he - most operators are ok i find - any probs i usually ask for manager - dont like giving the c/o stick - lidl and aldi staff are heavily monitored - i.e how many items go through in such a time - start to finish -
:?


Yeah, my mum keeps moaning about the way they rush you through the tills.
#6
Unlucky there, dude.

Lidl really do need to look at other supermarkets and take notes. I mean like, take my local Safeway for example. When I worked there about six years ago, management decided to knock prices up by a cent, and use the funds to give all the staff a day out for customer service training, new uniforms, and neat new policies. When I was at Dell, we would be given top-up training once every few weeks or so to be sure that we were giving the best possible customer service. At my current job, although it's not customer-facing at all, we get an hour of team discussion / training each week, again just to keep us all at our best. It costs the company money, of course, but it pays back in improved service, and that in turn pays back in increased revenues.

Lidl need to chill it out. They're doing everything to be as cheap as possible, but totally ignoring any sort of lateral thinking. Like, what you experienced with the checkout spud who told you to get your money ready. You were unhappy with that, but capable of it. What for an old lady, or someone who's maybe a littler doddery? They're going to feel bitten, and they're not going to go back. No-one likes being made to feel bad. For £5 an hour, Lidl could've had another checkout open, and halfed the speed of each checkout spud. Would've been much nicer for the customers. Or they could've third'd the slowness, and just made the queues a bit quicker, as I bet they were massive as well.

Bah. They just don't understand the principle of investing and returns on their investments. I love Lidl, but they're not a pleasant experience. IF they were, they'd be so much bigger than the are now.

And also, if they hired the hot girl from my local Tesco.
#7
Tesco - i got some prawns from there a few weeks ago that were off (date said they went off that day) I told them and said that even my cat turned her nose up at them and walked off and they just said - we were within our right to sell them at full price up until 9pm that evening - nothing about the fact that they weren't ok to eat or anything.
#8
Hugh Jass!
M&S

They are so slow at the checkout and never smile.


That's not just any customer service, it's M&S customer service.
#9
well Lidl and Aldi are very heavily monitored. In fact if you Wiki ALDI and LIDL you'll see that they are a very different type of store. The store is usually managed and manned by only 3-5 people. The whole store. And at the checkout, you'll find at Aldi that staff usually have the change ready even before you have paid (if by cash) as they are trained to do so. Like someone mentioned, the staff are heavily monitred and in most cases work long hours and get a lot of **** from their managers and management. The stores are designed for low cost shopping. But the products are brillinat and so is the food there. The staff just have it bad though. Doesnt give them the right to be stuck up!! But still.. take it with the manager and kick his ass up the wall!!

You see in the end its the managers duty that the staff is trained and ready to work. I have so many times told a manger on their face that they do a rubbish job of managing the establishment and am surprised staff havent walked out. They are incompotent and have a "pass the buck" attitude or soemthing like that in front of their staff, as this way they cant escape the shame from their staff.

Cheers
1 Like #10
I bought some yoghurts from Asda a few weeks ago and they over charged me, I went to customer service and explained to the guy what the price should have been etc. He said he would call someone to check to I said I could go and get the ticket for him, he said "no it's ok, that's what we get paid to do" he calls for someone from grocery to come to customer service, few mins later a girl turns up, he explains about the price problem and she says "its not my department" and starts to walk off, he says "its just a quick price check" and she says "I am a vegetarian and I dont do that section" and walks off saying she will get someone else. I was nearly exploding with shock at this point so I said to the guy "s*d this, I'll get it myself" and went to the shelf, as I get there I find the girl standing next to the said yoghurts asking this other guy to go to customer service. I beat her back to the desk - for some reason she followed the other guy back?!? I got a few quids worth of Asda vouchers for the carppy service cos the bloke was just as amazed as me at her behaviour.
#11
My mum refuses to shop in the local budgens as she found their staff to be idiots...
she also refused to shop in co-op as a member of staff told her to wait to be served while she sorted out chewing gum!

this sounds pretty silly compared to some of your stories :oops:
#12
Ha Ha
#13
Morrisons are getting very irritating as the check-outs have been told to make it difficult for customers to get plastic bags - you have to ask and insist on getting them to put them out for your use. It makes me inclined to go elsewhere.
#14
LaoTzu
"I am a vegetarian and I dont do that section"


LOL, that's a bad one! I'm vegetarian but wouldn't say no / take an attitude if I was working in Asda.


--

I don't expect to get a 'personal' service at Lidl as it is what it is - an outlet for cheap food, but I kind of see it as human decenacy to treat others with some respect. At least twice I've helped elderly people packing what must be £50+ of shopping while the idiot on the checkout just sits and gawps at them.

Some people take the attitude of "they make minimum wage, why should they give a ****". Well going by that stance, when I do voluntary work I should be able to beat and abuse those in need until my heart's content! Yeah, clobber em right between the eyes! I get nothing so why should I give a ****! :roll:
#15
Can anyone remember the story about muslims working in sainsbury's that refused to serve alcohol? imo it's ridiculous! it's like... me refusing to serve sausages as I don't like them!
#16
Abvance
That's not just any customer service, it's M&S customer service.


I had to read that twice to get what you meant - doh.

Does anyone else find those adverts annoying. They are so out of date M&S. Their latest move is to start selling Marmite, Stella Artois, Persil, Colgate and Whiskers.
banned#17
yimmie;2482102
Can anyone remember the story about muslims working in sainsbury's that refused to serve alcohol? imo it's ridiculous! it's like... me refusing to serve sausages as I don't like them!

Yep - another total lie printed in the Sun.
#18
I wouldn't mind serving alcohol or pork, as long I'm not intaking them! (I'm a muslim btw)

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!