My partner and i had the shock of our lives this week when the gas pre-payment meter started swallowing money like it was going out of fashion and left us with no heating or hot water.
I say my partner and I, but it was mainly just me. I have just returned home after working away for two years and at the start of the week my OH asked me to put some money on the gas and elecci. I only had £10 on me so a fiver on each. The very next morning she asked me to put some more into the gas as it had "run out".
Slightly perplexed i went down to the shop and bought £10 worth and inserted it into the meter were i was greeted with "£7 removed for debt"
"WHAT DEBT!!!!" I asked the missus. She didnt know......
"W H A T D E B T !!!!" I asked politely :)
Anyways the next morning comes, Its a chilly morning and OH puts heating on before going to work. I then get up shortly after and upon checking gas meter find that the £3 Swalec were kind enough to leave us with has been swallowed up.
Now I am upset........ Missus phones me up and says can i put more money in gas........ Now i am really upset. Cue major arguement.
She says its been like that for months and that i should just put some more in and it will be ok...........
Anyways to cut this short we went down to CAB and got them to sort it out with Swalec and here's the thing. The missus supposedly had a debt with the gas company dating back to 1997 of £315 when she paid by quarterly. She swears that she always had a prepayment meter so this is a total stitch-up.
Because CAB are now involved Swalec have refunded us the £20 it robbed this week while they "look into the matter" The missus just thought it was the gas increase and had never thought to check why it was using so much. But thats not the best of it.....
Swalec have also turned up our meter at the same time to insane levels because, and this is my favourite bit..... "WE ARE NOT USING ENOUGH GAS"
In the age of energy conservation we are not using enough gas.
Sorry about the rant but its been a bad week.