I recently took advantage of the Swarovski Sale bought my mrs some bracelets she asked for Christmas, at half price it was a bargain and if you spent £100.00 you got a free set of earrings too, so took advantage of this.
As its direct from Swarovski it comes from Switzerland through Germany's customs and then to the UK.
The delivery took about 4-5 days to arrive and they use a company called GLS, it arrived after 4 days, but the postman (whom I know pretty well) said I should check the parcel with him there and then as it wasnt sealed and felt very light, and he was right as the contents were missing.
So he signed it off with me as parcel missing contents and left packaging with me to make a claim.
Now in the last 3 years of living at my current address not a single parcel has gone missing, except for 1 or 2 items from Ali Express (which I suspect weren't even sent) and at my previous address again it was very very rare for anything to go astray.
I contacted Swarovski, and I advised them the parcel wasnt sealed, it was in fact a simple lid you can lift up like a bakers box, no tape, no seal, nothing to stop tampering, sent photos and confirmed the postman checked with me and sign the tracking form as parcel contents missing.
To my amazement, Swarovski stated that its company Policy to not seal parcels and that they are checked at various points of the journey to confirm the contents etc.
They have since replaced the items after an investigation which they made me wait to be completed, which I felt was unfair first of all. and the items are currently in Germany.
But anyone else think this is crazy to send something of high value, in unsealed and with no tamper proof tape or seals? I can't say I know of a single business in the UK that would do this. I told Swarovski that I felt they were leaving themselves wide open to fraudulent claims and even actual parcels opening in transit, but they seemed to care less about it.
Aside from that customer service is pretty good, although they ignored my emails had to do it through live chat.