Switching Electricity/Gas Supplier? Check the details carefully as they switch you! - HotUKDeals
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Switching Electricity/Gas Supplier? Check the details carefully as they switch you!

ScotWill Avatar
8y, 1m agoPosted 8 years, 1 month ago
I deciced to switch to British Gas Click Energy 6 electricity on 9 October, & got an email confirming the tariff I would be swiching to, but today I received a "Welcome" letter showing a different tariff - 28% higher than the one I signed up for. I phoned them (0845 - "we'll have a bit more of your money thanks", naturally) & they've changed it to the correct tariff (& also started trying to sell me other products!).

So it's just a heads up to anybody switching - this was an automated online order, but they still put me on a higher tariff - so please, if you do switch to any company, & especially if you're switching to British Gas Click Energy 6, make sure that you're getting the rates you signed up for. And despite these hassles I'll keep switching to cheaper deals as they come up because the energy companies deserve no loyalty, and we need some genuine competition between them.
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ScotWill Avatar
8y, 1m agoPosted 8 years, 1 month ago
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1 Like #1
You should have complained on the phone to them, they would probably have given you a £5 'goodwill gesture' credit....

For what its worth, if you want a quick response from BG and not have to go through the automated service, call there freephone complaints number (on every bill) - much quicker, much more courteous and better at actually getting things done :)
#2
jah128
You should have complained on the phone to them, they would probably have given you a £5 'goodwill gesture' credit....

For what its worth, if you want a quick response from BG and not have to go through the automated service, call there freephone complaints number (on every bill) - much quicker, much more courteous and better at actually getting things done :)


Thanks, jah128. I did start complaining, and it was at that point they put me on hold to talk to someone else & came back saying they'd sorted it - no goodwill gestures, though! Haven't had a bill yet, so only had the 0845 number, but just looked online & now found a freephone number: 0800 072 8632. Wish I'd checked before!
#3
ScotWill;3261238
Thanks, jah128. I did start complaining, and it was at that point they put me on hold to talk to someone else & came back saying they'd sorted it - no goodwill gestures, though! Haven't had a bill yet, so only had the 0845 number, but just looked online & now found a freephone number: 0800 072 8632. Wish I'd checked before!


Yeah I ended up calling the 0845 number lots of times till I finally tried the complaints number and they were so much more helpful and speedy!
#4
We've just had exactly the same problem. We recently changed to Click 6 (online) and just received the tarrif confirmation - seemed to be their usually non-DD/ non-online rate - huge difference. Nothing was said on the sheet to indicate the tarirf so if you didn't know any difference you would assume it was correct!

We phoned up 0800 (from the noto0870 website) as we refuse to use any 0845 etc numbers. They said "Oh, whoops, must have made a mistake, don't worry, we'll have you on Click 6." Haven't received any revised paperwork so looks like we have to wait for the first bill.

As this doesn't seem an isolated incident now I guess they are trying to pull a fast one.
#5
I am looking to switch suppliers at the moment, is it a good time to switch now or not? if it is does anyone know which company would be the best to switch to? Thanks!
#6
I'm thinking of hooking up an excercise bike to the house mains to get past paying their riduclous charges. Anyone done this?

Why is petrol dropping, interest rates falling, yet gas/electric prices rising? They take the mick!? Let's all call the government!
#7
Ewok
We've just had exactly the same problem.


It's a pretty shoddy way to greet new customers isn't it!
#8
HAHA I love BG, switched last year and the dumasses forgot to set up the account. when I rang them, it took 12 weeks to sort it, they reduced the debt by half as an, "oops sorry :oops:" Thank you BG :-D
#9
sigma
It took him about 3 go's before they finally actually switched him.

Yikes. I'll have to stay vigilant! They haven't started charging me at all yet though, the change is still going through from my previous supplier.
#10
brillangel
I am looking to switch suppliers at the moment, is it a good time to switch now or not? if it is does anyone know which company would be the best to switch to? Thanks!


The "best" company varies from region to region as prices vary. I've been with Scottish Power for a while and they've been very competitive. I have had to query the monthly direct debit on one occasion but it was sorted very promptly.

Use a several comparison sites to compare and compare each comparison site. You'd be surprised at the diference. Try to get quotes on the energy you use rather than based on your monthly spend. I have a 3 bed semi, 2 adults 2 children and central heating and we use 12000 kwh of gas and 5000 kwh of electricity, our current deal which expires on 31st October is £775 a year. The new deal offered is £1000 a year, but there has been 2 price rises since we agreed the old deal.
#11
pugw$sh
Use several comparison sites to compare and compare each comparison site. You'd be surprised at the diference.


This surprised me too - you'd think the comparisons would come out the same, or very close, but mine didn't. Maybe they'll be better now as the prices seem to have settled for the moment. You can also get Quidco, either by comparing and switching through Energy Helpline or if you decide to go with E.ON, Scottish Power or British Gas.

I used http://www.energyhelpline.com/energy , http://www.uswitch.com/ , http://www.moneysupermarket.com/utilities/cheaper-gas-electricity.aspx and http://www.switchwithwhich.co.uk/ for my comparisons, and there are lots of other comparison sites too. It's quite a chore, but (hopefully!) worth it in the end.
banned#12
sigma;3263550
Are they definitely going to apply the correct rates retrospectively back to 9th October, or have they only started lower (correct) rates from when you rang to complain ? Check the start details on any correspondence or give them a call to confirm it.

Csiman also had problems with the same BG tariff. It took him about 3 go's before they finally actually switched him. If he reads thread title he may drop by later with some advice :thumbsup:

More info in posts by me here (it took 3 emails and 2 telephone calls before they finally confirmed I am on click energy 6 plan!).

http://www.hotukdeals.com/item/250602/british-gas-put-up-click-energy-5-p/

http://www.hotukdeals.com/item/253604/british-gas-ripping-off-loyal-custo/
#13
Thanks for the post, quick question if I may:

I switched to click energy 6 online a couple of weeks ago (thanks for the tip csiman), and checking my on-line bills it says I'm on click energy 6. Does this mean it's all alright? I'm confused as to whether you mean there are variants of click energy 6 or they put you on a completely different tariff?
banned#14
Benjimoron;3267396
Thanks for the post, quick question if I may:

I switched to click energy 6 online a couple of weeks ago (thanks for the tip csiman), and checking my on-line bills it says I'm on click energy 6. Does this mean it's all alright? I'm confused as to whether you mean there are variants of click energy 6 or they put you on a completely different tariff?

Only 1 variant so looks like you are all ok.


[SIZE=6]WORD OF WARNING WHEN SWITCHING SUPPLIERS[/SIZE]

Just got my final bills from Atlantic and they calculated the final 3 months of units used using their newly updated prices (29% gas increase and 23% electric).

This is theft IMHO and I duly told them so. They amended the bills when I called them up and it saved me £94

CHECK YOUR FINAL BILLS CAREFULLY. You should be entitled to all the units at pre-increase rates if you switched. Atlantic only announced by letter this week of their price rises but backdated them to August 25th!! :w00t:

just what is the point of OFGEM if suppliers can backdate price increases that far?

Hopefully, rates should be in for big falls next year due to the market prices crashing by 50% so I'm very glad I didnt buy into a fixed rate!
#15
Benjimoron
I'm confused as to whether you mean there are variants of click energy 6 or they put you on a completely different tariff?


For me, it was a completely different tariff they put me on, and the unit costs were way higher. People on the variants, like click energy 5, were not being made aware they'd be cheaper switching to click energy 6 (until the good work of those like csiman!). If it says you're on click energy 6, I would think you'll be ok, but I would still check your unit rates when you get a bill against the ones quoted online for that tariff, just to be on the safe side!
#16
csiman
Just got my final bills from Atlantic and they calculated the final 3 months of units used using their newly updated prices (29% gas increase and 23% electric).


Looks like they're all up to dodgy tricks! I agree that a decent regulator & good consumer representative in this market would be a nice start - and now they've gone & "merged " Energywatch with other services, so it may even be less effective: http://news.bbc.co.uk/1/hi/business/7645425.stm
#17
csiman

CHECK YOUR FINAL BILLS CAREFULLY. You should be entitled to all the units at pre-increase rates if you switched.


I remember my previous supplier saying this a couple of years ago, I was pleasantly suprised to see that if you decided to change you didn't have to take the increases in the meantime.

Not sure if it's a standard thing they have to do or whether they were just being nice? Ironically I think it was when I was last with British Gas a few years ago!
#18
Just wondering if this has happened to anyone else. And if yes, what reasons have you been given for not being to able to switch tariff.
I am and have always been with British Gas. So you would think it would be as easy as pie to switch from one of their darn right expensive tariffs to one of their cheaper ones right? Oh no!
It seems British Gas are going to keep you on that nice fat expensive tariff for as long as possible.

Well 3 weeks ago I applied online to move to Click 6 Energy with British Gas. I got a reply thanking me for choosing British Gas.

Well today I get this email ( shown in part ) from them.
Important news about your online application

This email is regarding: Your online application
Apologies, but your online application has been delayed.

We're doing all we can to get your Welcome Pack to you as soon as possible.
Unfortunately, due to a technical problem there will be a delay in processing your application.
We are working to resolve this issue as fast as possible and hope to have your Click Energy 6 Welcome Pack with you within a couple of weeks.
Please accept my apologies for any inconvenience this may cause you, we hope to be able to start supplying your Energy very soon.

Thank you for choosing British Gas. You are important to us.

Yours sincerely
Chris Jansen
Managing Director, Online
#19
Have you got on-line billing? Can you see whether you've been switched over but they just can't get you the welcome pack yet?
banned#20
Lam;3315980
Just wondering if this has happened to anyone else. And if yes, what reasons have you been given for not being to able to switch tariff.
I am and have always been with British Gas. So you would think it would be as easy as pie to switch from one of their darn right expensive tariffs to one of their cheaper ones right? Oh no!
It seems British Gas are going to keep you on that nice fat expensive tariff for as long as possible.

Well 3 weeks ago I applied online to move to Click 6 Energy with British Gas. I got a reply thanking me for choosing British Gas.

Well today I get this email ( shown in part ) from them.
Important news about your online application

This email is regarding: Your online application
Apologies, but your online application has been delayed.

We're doing all we can to get your Welcome Pack to you as soon as possible.
Unfortunately, due to a technical problem there will be a delay in processing your application.
We are working to resolve this issue as fast as possible and hope to have your Click Energy 6 Welcome Pack with you within a couple of weeks.
Please accept my apologies for any inconvenience this may cause you, we hope to be able to start supplying your Energy very soon.

Thank you for choosing British Gas. You are important to us.

Yours sincerely
Chris Jansen
Managing Director, Online

Sounds like they think you are a new customer and are switching to them

ring them up

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