I wanted help in complaining about T-Mobile to the relevant bodies.
I have a off-peak 3000 tariff, which gives me free phonecalls to t-mobile and landline numbers after 7pm. However, i made a call 2 mins before 7pm for 20 mins to a t-mobile number and was charged for the call even after 7pm. In total incurring charges of 8 pounds.
I understand if they take any money for the call for the duration before 7pm, but to charge me even after 7pm is totally unfair. I spoke to t-mobile customer services and they said what they did was correct as i made the call before 7pm.
I clearly feel cheated as t-mobile did say when i took out the contract that all calls to landlines and t-mobile numbers are free after 7pm.
Please can someone help me in directing me of how to make a complaint and who to make the complaint too.
I look forwrd to hearing from everyone. Cheers.