T-Mobile Complaint - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

T-Mobile Complaint

b4u4u2c Avatar
1d, 3m agoPosted 1 decade, 3 months ago
I wanted help in complaining about T-Mobile to the relevant bodies.

I have a off-peak 3000 tariff, which gives me free phonecalls to t-mobile and landline numbers after 7pm. However, i made a call 2 mins before 7pm for 20 mins to a t-mobile number and was charged for the call even after 7pm. In total incurring charges of 8 pounds.

I understand if they take any money for the call for the duration before 7pm, but to charge me even after 7pm is totally unfair. I spoke to t-mobile customer services and they said what they did was correct as i made the call before 7pm.

I clearly feel cheated as t-mobile did say when i took out the contract that all calls to landlines and t-mobile numbers are free after 7pm.

Please can someone help me in directing me of how to make a complaint and who to make the complaint too.

I look forwrd to hearing from everyone. Cheers.
b4u4u2c Avatar
1d, 3m agoPosted 1 decade, 3 months ago

All Comments

(2) Jump to unreadPost a comment
You won't be able to get a refund or anything, as you made the call before 7PM - it doesn't matter whether it ended after 7 or not, if the call was started before 7, you get charged thereafter. However, if you made a call at 2 minutes past 7, then it would be free.
similar thing happened to me on O2 - I made the call thinking it was past 7pm. Never got my money back. Never made the same mistake again though.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!