T-Mobile Contract Help - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

T-Mobile Contract Help

pablotatt Avatar
6y, 11m agoPosted 6 years, 11 months ago
Started a T-mobile contract around 6 months ago and for the majority, the service has been excellent and value for money.

However, have had a recurrent problem from the first week I had the phone, which has probably come about because I carrired my number over from Orange.

The problem is that I am receiving someone else's voicemail messages. There is no missed call just a voicemail notification. The voicemails have been intended for the same person throughout.

There is a cost implication with this, as voicemail is not included as well as a security issue as obviously I am picking up someone else's private messages and there is a possibility that this could be happening the other way round.

I have spoke to T-Mobile a few times about this, but it has yet to be sorted.

I might insist on having free voicemail, but it doesn't cure the situation.

So despite being happy with the contract, ending this contract and starting a new contract with another network seems like my only option especially as it would mean a new phone. Am I within my rights to do this? Surely they are in breach of their contract to me.

Plus I would want to port this number across if I were to leave, therefore can not guarantee that the problem will disappear.

Any advice would be much appreciated.
pablotatt Avatar
6y, 11m agoPosted 6 years, 11 months ago

All Comments

(3) Jump to unreadPost a comment
Sounds like a network server error resulting from the port of the number.

Have they passed the problem over the the network support team ?

One way to cure it would be to issue you with a new sim and number and then move your existing number over to it. That would generate a new server profile on the network server. If that didn't sort it nothing would. . .
I know this is a really dumb and stupid question but have they checked your voice mail box number?
Yeh, they have reset my voicemail account, checked the number etc. They haven't suggested sending me a new sim though- I spoke to a technician directly last time.

As far as I can tell my voicemails come through fine, I am just getting someone else's too. I am sure there is some serious Data Protection issues.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!