Started a T-mobile contract around 6 months ago and for the majority, the service has been excellent and value for money.
However, have had a recurrent problem from the first week I had the phone, which has probably come about because I carrired my number over from Orange.
The problem is that I am receiving someone else's voicemail messages. There is no missed call just a voicemail notification. The voicemails have been intended for the same person throughout.
There is a cost implication with this, as voicemail is not included as well as a security issue as obviously I am picking up someone else's private messages and there is a possibility that this could be happening the other way round.
I have spoke to T-Mobile a few times about this, but it has yet to be sorted.
I might insist on having free voicemail, but it doesn't cure the situation.
So despite being happy with the contract, ending this contract and starting a new contract with another network seems like my only option especially as it would mean a new phone. Am I within my rights to do this? Surely they are in breach of their contract to me.
Plus I would want to port this number across if I were to leave, therefore can not guarantee that the problem will disappear.
Any advice would be much appreciated.