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T Mobile Employee prblem

breeville Avatar
7y, 4m agoPosted 7 years, 4 months ago
hi
i have just gotten off the phone for the 3rd time to some idiot at t mobiles call centre.
I think its just the typical spreadsheet carryon and they are just indians but providing english names as they have no scooby

1st call - employee hung up ater i gave name
2nd call - employee took 3 trys to get my name and even spelling it was a pain in the a**
3rd call - employee had no clue and i had to confirm the mobile number 3x and verify PAYG like 3x as she kept thinking i was on contract though i specifically called the PAYG and confirmed i needed PAYG assistance. 10 mins later i got bored of hearing same stuff and hung up!

I might pop into a tmobile shop but im more than certain they will just say its a phone problem and i will need to phone tmobile myself which puts me back at square one

Are there any tmobile staffers around? or someone who could point me in the direction of a local british call centre for tmobile?

I was calling 0845 412 5000.
Total idiots!
breeville Avatar
7y, 4m agoPosted 7 years, 4 months ago
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(18) Jump to unreadPost a comment
Comments/page:
#1
try 07953 966150 from 'saynoto0870'
http://www.saynoto0870.com/numbersearch.php
#2
SAYNOTO0870.COM has some alternative numbers you could try

Edit ^^ Great minds and all that
#3
teambintip
SAYNOTO0870.COM has some alternative numbers you could try

Edit ^^ Great minds and all that


lol:thumbsup:

the number for head office is also on there.......020 8214 5000:whistling:
#4
id assume the above number is the same as the 0845.

im not fussed about the number - i just need one with british employees
#5
breeville
id assume the above number is the same as the 0845.

im not fussed about the number - i just need one with british employees


cant you try them, I would have thought the head office would be english? :?
#6
0800 9565000 is for the Head Office reception at Doxford, Sunderland

def english...
#7
i quite often speak to britis on thier helpline, and although over my 3years with contract on tmobile ive had a few odd unhelpful reps, but overall usually very accomodating and sorted things out when needed.
#8
breeville
id assume the above number is the same as the 0845.

im not fussed about the number - i just need one with british employees


Ring one (of the many) non 0845 numbers, ask to be put through; if you're not happy with the ethnicity of the person you get put through to then hang up

Jeez do you want me to ring them for you :roll:
#9
lil_tiger
0800 9565000 is for the Head Office reception at Doxford, Sunderland

def english...


nah, mackem
#10
breeville
id assume the above number is the same as the 0845.

im not fussed about the number - i just need one with british employees


who could well be, indian . .
#11
when will these companys realise they are paying these damn offshore call centres for nothing
#12
My OH works for T-mobile H/O. There call centre is in Doxford and they all have very strong newcastle style accents. Not really indian tbh!!
#13
raptorcigs
when will these companys realise they are paying these damn offshore call centres for nothing


Rappy... T-mobiles call centre is in Doxford. Just because the OP c'n't understand someone in a call centre it doesnt mean their Indian and the call centre is in India :roll:
#14
for contracts im sure they have it sorted.

for payg i spoke to 3 foreigners im sure.

Generally they dont care about pay and go customers (nothing new there) but its a pain in the a** getting my problem sorted as its hard to explain. then repeat, then repeat again. its like they dont have a clue.

Ill call in the morning and if not go into a tmobile shop and somehow get them to call and sort it.
#15
Miss Money Penny
Rappy... T-mobiles call centre is in Doxford. Just because the OP c'n't understand someone in a call centre it doesnt mean their Indian and the call centre is in India :roll:


i understand them fine..

they dont understand me. All i kept doing was repeating my mobile number etc for like 10 mins. and they kept putting me on hold.

After a while i just hung up
#16
Erm, what do you expect at this time of night? Phone during the daytime and the English may be open.
#17
peodude
Erm, what do you expect at this time of night? Phone during the daytime and the English may be open.


i phoned at around 4pm

I understand geordie accents fine. it was defo a foriegn person i spoke to and located abroad. Im gna pop into the TMobile shop during my lunchtime and hopefully they can sort me out.
#18
Only time I've phoned them it to give them my PAC code to move my number over and it was an English woman, I assume it's also the cancellations team as the system asked to press the number if I had or wanted a PAC code

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