My phone is due an upgrade - has been for about 6 months now.. so I called T-Mobile and asked about an upgrade.
They would not upgrade me with a phone free of charge - like they have for the last 6 years because I am on a discounted Tariff (family reduction).
The guy on the phone said apparently it is happening to alot of people since their change of policy.
I've also noticed that their new tariffs are for 18 and 24 months - I couldn't see any 12 month plans at all. Seems cheeky.
I'm off to check out Orange!