T-Mobile increasing contract length - HotUKDeals
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T-Mobile increasing contract length

profet Avatar
5y, 5m agoPosted 5 years, 5 months ago
I'm wondering if anyone else has had the same experience or can offer any advice:

I signed up for an 18 month T-Mobile contract (31st March 2010) just when the HTC Desire came out. I had been looking at contracts for weeks, and was only looking at 18month contracts.

I signed up to T-Mobile for £25 a month, with around £100 for the handset. I clearly remember it being an 18 month contract.

When I looked online and then contacted T-Mobile, they say it was a 24 month contract. They also say they don't have any written evidence because I was signed up on the phone, and that they only keep recorded records for two weeks. They also don't send out any confirmation with new contracts, just a generic T&Cs booklet.

I've checked my email and there is nothing from T-Mobile around that date (I keep ALL my emails).

Any ideas? Anyone else had this happen?
profet Avatar
5y, 5m agoPosted 5 years, 5 months ago
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