T-Mobile making an unauthorised payment from my account. - HotUKDeals
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T-Mobile making an unauthorised payment from my account.

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I was with T Mobile for over a year on their Flex 35 tariff, a month ago I decided to sign up to their U-Fix tariff renewing my contract. However I cancelled within 14 days and went on a PayG tariff. … Read More
Zak_K Avatar
8y, 10m agoPosted 8 years, 10 months ago
I was with T Mobile for over a year on their Flex 35 tariff, a month ago I decided to sign up to their U-Fix tariff renewing my contract. However I cancelled within 14 days and went on a PayG tariff.

Just got a letter from Natwest this morning saying T-Mobile tried to take £143.77 and as I had insufficient funds I have been charged £38.00. Called T-Mobile and they said they have not charged me anything.

Went into my bank to get the relevant proof - statement, reference number (and I obviously have the original letter I received through the post.)

Would anyone know anything about the complaints procedure regarding T-Mobile? Any help is greatly appreciated.

Zak.
Zak_K Avatar
8y, 10m agoPosted 8 years, 10 months ago
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#1
It is authorised I'm afraid - You signed up to pay your bill in full each month...

Cancelling doesn't mean you get the time you were on contract for free...

Sorry.
#2
[email protected]
It is authorised I'm afraid - You signed up to pay your bill in full each month...

Cancelling doesn't mean you get the time you were on contract for free...

Sorry.


£143.77 for less than 14 days seems a bit steep.
#3
Did you take it abroad? Lose the sim?
#4
There will be a cancellation fee. You agreed to a new contract so they are entitled to charge you for the length of the contract. This is a service available from the word go, so the 7 day rule does not apply, especially if you used the contract during those 14 days. You cannot just change your mind I'm afraid.
#5
If t-mob claim not to have made any such transaction then isnt your issue wit the bank?!

Did they actually debit with your accoutn for £143.77 plus the £38 bank charge?
#6
I did not go abroad, I simply requested that they change my Pay monthly tariff to a PayG tariff. I was told I have 14 days to change my mind when I renewed my contract. Anyways funny thing is I have a statement of all the T-Mobile transactions within the past year, for arguements sake they did charge me a cancellations fee, they took their time. 30 May 2008 they charged me £43.75 and then they made this £143.77 charge on 9 July 2008.

They did not get their money because I did not have enough money in my account to cover the costs, however I did have enough to cover the £38.00 bank charge. When I went into Natwest today I did cancel my direct debit.
#7
Also, they did mention when I was gonna cancel my contract that they would debit £10 from my account which I would recieve as credit (which I did) but there is no transaction on my statement showing that amount.
#8
I think you should phone your bank and initially try to get a goodwill acknowledgement and thus have them waive the £38 fee.

I have found this has worked quite often, and right now you most definitely have timing on your side given the current pending court case of bank overcharging.

If that fails , then you should write to them detailing the events and that the contract had been cancelled.

T-mobile did not get their monies which is positive.
#9
You sure it was T-mobile? Wouldn't they send you an invoice and know about it when you phone???
#10
[email protected]
It is authorised I'm afraid - You signed up to pay your bill in full each month...

Cancelling doesn't mean you get the time you were on contract for free...

Sorry.


KDH001
There will be a cancellation fee. You agreed to a new contract so they are entitled to charge you for the length of the contract. This is a service available from the word go, so the 7 day rule does not apply, especially if you used the contract during those 14 days. You cannot just change your mind I'm afraid.


you have 14 days to change your mind and cancel if you wish. you will only be charged for the calls made during those 14 days (and maybe pro rata line rental, not sure)

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