I purchased a T-mobile pulse under a week ago and the touch screen is unresponsive. I contacted T-mobile who informed me that they will send me a Royal Mail returns envelope.
I received the envelope this morning but there is no pre-paid label on it. I've just given them a ring and they've told me that I would have to pay for the returns postage myself.
This is completely disgraceful, as it clearly states in the DSR that If the goods are faulty or do not comply with the contract, the retailer will
have to pay for their return whatever the circumstances.
How can they clearly ignore my statutory rights?!
Has anyone got an email address that I can complain to?