T-Mobile - What a joke! Perhaps trying to justify their jobs?? This happened today... - HotUKDeals
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T-Mobile - What a joke! Perhaps trying to justify their jobs?? This happened today...

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After being told they coulnd't offer me the same deal I'd been getting for 2 years t-mobile gave me - wait 4 it - £5 pm discount after putting up my tariff by £10. I have been with them for about 10 y…
unseenangelwings Avatar
8y, 1m agoPosted 8 years, 1 month ago
After being told they coulnd't offer me the same deal I'd been getting for 2 years t-mobile gave me - wait 4 it - £5 pm discount after putting up my tariff by £10. I have been with them for about 10 years so I told them I'd find a better deal.
Today, a great deal (for me anyway 100mins+100 texts with new Nokia 5800) for £15 came up so called them and asked them to do the upgrade on the phone.
This is the bit beyond belief.. They told me that because I hadn't spent enough with them lately (i.e not topping up over contracted mins) they wouldn't do it. I explained that the offer was with t-mobile, I was due an upgrade and was spending more money per month but they still said no. I've now got to cancel my 10 yr contract (u fix15 now but average spending before was about 45.00 per month) and start up a, combi15. I then asked them if I could keep my mumber as I was staying with them and the same sort of tariff and they said NO!
I couldn't transfer my number from t-mobile to t-mobile!!! I've never heard anything to stupid in all my life.
What do you all think??
unseenangelwings Avatar
8y, 1m agoPosted 8 years, 1 month ago
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Comments/page:
#1
I think that's bloody terrible
banned#2
they are bad, am leavin them on march to go to o2 to get the 5800 + free ps3 for 35 to 45 a month
#3
maybe get your pac number and tranfer to another network...or did i read it wrong and they wont allow you to do this??
#4
I was soo shocked when reading your story i took the time to google how to spell "preposterous" just to describe the situation
#5
I'm sorry but that's a joke. I would be leaving them ASAP.
#6
ChipSticks
I'm sorry but that's a joke. I would be leaving them ASAP.


me 2:thumbsup:
#7
That is sad, Say good ridden to them and go with Vodafone or 02
#8
Sounds like the person you were talking to had sat on a pine cone!

Try making a complaint?
#9
ClarityofMind
Sounds like the person you were talking to had sat on a pine cone!

Try making a complaint?

ouch :p
#10
The retention thread on MSE is the same story, they are not offering anyone any good deals.

I on the other hand have had an excellent experience with Vodafone, superb deals.

I suggest your go with vodafone and 6 months into your contract they will offer you an excellent deal, they did to me.
#11
I had a similar experience with T MObile yesterday

I shall be looking around for a better deal now

There's no sense in loyalty anymore!
banned#12
Im totally gutted I chose T mobile for my first contract, can't wait for it to end :(
1 Like #13
Bad News.
Here's what i would do

1) get existing No. transferred to Pay as You Go

2) Get a new contract!

3)Set up a Voicemail message " the number you have dialled has changed to and switch the phone off (you should have 3 to 6 months before the sim is disconnected OR top up the minimum and send 1 txt msg every 3 months off the sim (to keep the no. active unttil you feel everybody who needs to call you has your new no.)
HTH
#14
i had the exact same problem and i was paying £30 and i was with them for over 15 years, they offered me the worst upgrade possible i was like are you serious and they were like take it or leave it, i was like up yours then and moved to O2 so far so good. honestly no respect what so ever.
1 Like #15
I don't think any operator allows you to port your number between contracts. You can, however, request a porting code which you can give to any other network, who will give you a new contract with your old number. I did it myself a few months ago, and it couldn't have been easier - just phoned 3, told them I wanted my PAC code, they tried to offer me a deal, I declined, they gave me the code. I wrote it down, and went to Mobiles.co.uk and bought a new phone with them. As memory serves, when the phone came, all I had to do was go to the o2 website and click the link about keeping my old number. I filled some info in, hit submit, and my old number was transferred to my new phone within just a couple of days. I got a temporary number with the new phone, and when the number transfer began, I lost use of my phone for only about an hour.

Worth doing, I reckon.
#16
Yeap this is what I am going doing - asking for my PAC no and transferring.

Lucky I am now out of contract - so I can go where I choose.

Are other networks still doing 12 month contracts?
#17
I didn't even have to ask for my pac code, she gave it to me straight away!
I just can't believe I've got to use an o2 sim (got loads of them luckily), put credit on it, transfer the number and then a couple of days later, change it back to t-mobile. My Hubby had a pay as you go with t-mobile and recently changed to contract as it was costing him a fortune. They did it straight away for him so I know its posible.
The best bit was when she told me that I had £4.25 credit on my number (ufix you can top up over your monthly amount so I always kept money on there just in case) but I only had 2 days to spend it or I'd lose that aswell!

Thanks guys for all your comments and suggestions, let me know if you know of the same phone for about the same money.
#18
sarbjeet_
i had the exact same problem and i was paying £30 and i was with them for over 15 years, they offered me the worst upgrade possible i was like are you serious and they were like take it or leave it, i was like up yours then and moved to O2 so far so good. honestly no respect what so ever.


Going there right now to see what I can find, Thanks

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