After being told they coulnd't offer me the same deal I'd been getting for 2 years t-mobile gave me - wait 4 it - £5 pm discount after putting up my tariff by £10. I have been with them for about 10 years so I told them I'd find a better deal.
Today, a great deal (for me anyway 100mins+100 texts with new Nokia 5800) for £15 came up so called them and asked them to do the upgrade on the phone.
This is the bit beyond belief.. They told me that because I hadn't spent enough with them lately (i.e not topping up over contracted mins) they wouldn't do it. I explained that the offer was with t-mobile, I was due an upgrade and was spending more money per month but they still said no. I've now got to cancel my 10 yr contract (u fix15 now but average spending before was about 45.00 per month) and start up a, combi15. I then asked them if I could keep my mumber as I was staying with them and the same sort of tariff and they said NO!
I couldn't transfer my number from t-mobile to t-mobile!!! I've never heard anything to stupid in all my life.
What do you all think??