Take back to shop or company? - HotUKDeals
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Take back to shop or company?

mum2b Avatar
8y, 2m agoPosted 8 years, 2 months ago
Im soo annoyed,

i have been on a 3 contract for about a month now with the Nokia N95 but now it has kind of broke. the probley is it keeps on resetting and freezing randomly which makes it almost impossiable to use for anything more than a text or a phone call.

What i am worried about is what if they dont believe me if it does not reset itself in the shop. Also im not sure where im ment to take it back to. I live about 45minutes from where i got it from so i dont want to waste a journey out there.

So do i take it to the 3 shop or send it back to Nokia?

thks


EDIT: i havent got insurance but it is with in the 12mth warrenty
mum2b Avatar
8y, 2m agoPosted 8 years, 2 months ago
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#1
You can send it to NOKIA directly-but if you want to go to the shop call them first to see if they have a loan phone if you need it-also ask them what is the turnaround. NOKIA has a fast turnaround in my experience so I would send directly.
#2
If you ring 3 on 333 they will collect the phone and deliver it back to you within 3 days.
#3
jtx
If you ring 3 on 333 they will collect the phone and deliver it back to you within 3 days.

thks for the replies

does this come out of my minutes or does it cost outside my contract?

also i havent got insurance but it is with in the 12mth warrenty does this matter?
#4
the warranty is not 12 months on your phone. I had the Nokia n80, the warranty is 2 years, very important to remember :)

it wont cost you a penny to get fixed as its faulty, so dont worry about that. Your call to 3 on 333, should be free, however check your contract.

BFM
#5
mum2b
thks for the replies

does this come out of my minutes or does it cost outside my contract?

also i havent got insurance but it is with in the 12mth warrenty does this matter?


The call is free and they will always repair your phone if you're in contract.
#6
jtx
If you ring 3 on 333 they will collect the phone and deliver it back to you within 3 days.


oh sorry didnt know 3 had its own careline:oops:

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