TALK TALK ERRORS - HotUKDeals
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TALK TALK ERRORS

siddiq79 Avatar
9y, 2d agoPosted 9 years, 2 days ago
Hi,
I have been connected to talk talk for two years and i am disgusted with the broadband.
I have had error 680 and 633 appearing which disconnects my broadband within every five minutes for approx two minutes and error 633 which makes me restart my computer to allow me to browse the Internet.

I am actualy fed up with them. i ring them after every few days and they give me the same shit all the time that you have to connect your modem to your main socket whereas my main socket is in the hall way.and my room is in the attic (Two floors up).
Has anyone got any suggestions or are in the same situation.

I need big time help!!!
siddiq79 Avatar
9y, 2d agoPosted 9 years, 2 days ago
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#1
So I assume from that you are running a cable up 2 floors and then connecting your modem ?

If that's the case and TalkTalk have told you to connect the modem to the main socket then surely you need to do just that if only to find out if indeed the problem is the distance ?
#2
hottoshop
So I assume from that you are running a cable up 2 floors and then connecting your modem ?

If that's the case and TalkTalk have told you to connect the modem to the main socket then surely you need to do just that if only to find out if indeed the problem is the distance ?


but i have five diferent sockets in the house i do not have a cable running up
#3
Well that's as may be, thing is though you need to identify where the problem lies.

If you plug the modem etc into the main incoming socket and you don't get any problems then you know the problem lies in whatever means you are using to transfer to your room in the attic.

Does that make sense ?

Out of interest have you tried to connect wirelessly ?
#4
I am really unaware how does the wireless work?
What do i have to do?
#5
If you get Talk Talk to raise an Engineering vist from Openreach, they will only test to the NTE5/Mastersocket, any problems beyond that is a problem for yourself, your service provider will cover problems upto and including the master socket. Some engineers may spend some time trying to rectify internal wiring but most don't. As hottoshop said try it in the master socket, does it drop synch there? Let me know if it does and I'll give you some advice regarding the bell wire which you don't need (it can cause problems with ADSL). Can you log into the router and see if there is a big difference in synch between the master socket and your extension sockets???
#6
Do my eyes deceive me Paddy - offering to pass on advice regarding the bell wire and ADSL performance? - How times change lol - only kidding!!
Without a little more info, it's difficult to help with a diagnosis:
You mention that you have 5 sockets in the house - do you have equipment connected to each of these sockets?
Do you have an ADSL filter attached to each socket that is in use?
Some routers that have an option to enable/diable upnp - which can sometimes cause disconnections - espescially on Sky's netgear router (issue in firmware).
Constant disconnections could indicate an issue with your line - either the one to your house or your internal wiring - either way, if you are able to connect your pc to the master socket (and preferably if you have an NTE5 master socket- with a 'split' faceplate - connect to the test socket behind the faceplate - this eliminates any extensions in your house) you will be able to see if it is indeed your mainline or your internal wiring.
Posting your router stats, will give us an idea of what the performance should be like on your line - downstream attenuation and noise levels - these stats are obtainable from your router.
If your fault is with your internal wiring, as Paddy has suggested, there are some quick fixes that you can carry out that can see your line stabalise and your speed increase.
#7
talk talk are useless they will cut off your broadband for no good reason

they done so with my boss and when he went to see them about it they were unhelpful so he asked for the contract to be cancelled but they refused

So in return he stood in the shop and told everyone not to buy from carphone warehouse

and suprisisngly enough he got the contract cancelled!

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