Talk Talk to increase Broadband, Line rental & Call prices from November 4th 2016 - HotUKDeals
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Talk Talk to increase Broadband, Line rental & Call prices from November 4th 2016

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Received an email earlier about proposed price increases from Talk Talk, having been with them less than 2 months personally I'm not too pleased about it. They are giving the option for people to l… Read More
Mikuru Avatar
8m, 1w agoPosted 8 months, 1 week ago
Received an email earlier about proposed price increases from Talk Talk, having been with them less than 2 months personally I'm not too pleased about it.

They are giving the option for people to leave their contracts without penalty (Those who are eligible will be contacted)

"If you don’t want to take a Fixed Low Price Plan and would like to change or cancel anything without charge or penalty, call us on 0345 172 0046 within 30 days of receiving this email."

More information on the increases can be found here -

http://help2.talktalk.co.uk/important-update-our-price-changes
Mikuru Avatar
8m, 1w agoPosted 8 months, 1 week ago
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#1
Not for me, I got them to fix the price for the term of my contract. I also have it in writing ;)
3 Likes #2
Just left talktalk using this clause, frankly jumped at the chance to leave early, been with them for 10 months out of 18... nothing but poor customer service, incompetent technical staff, intermittent and often non working internet. Jumped at the chance to be free of them.
#3
I am on with them at the minute after receiving the email. I am supposed to be on £5 Fibre for 18 months and FREE Simply Broadband for the 1st 12 months, rising to £7.50 for months 13-18. So I was expecting to pay £5 p/m for 12 months and then £12.50 for months 13-18.
The guy on the live chat is telling me that my bill will increase to £9 next month and to £14 for months 13-18 !
He doesn't seem to grasp (or care) that he cannot charge me for the Simply Broadband during the FREE period.
I've requested a call back from his manager but I wont hold my breath.
It's a shame really as i'd heard back reports about Talk Talk's customer service but personally have had good service from them until this happened.
Oh well, time to start looking for an alternative deal then - anyone know of the best fibre deals going at the moment ??
#4
ALL broadband suppliers are playing a game of leapfrog (at our expense).
#5
Mmmmmm, no email here, currently on month 12 of an 18 month contract. To me Talk Talk have been as bad as every other company, aside from ordering ice never had to contact them but would happily leave to snag a better offer elsewhere as I can't get fibre optic broadband so it's 3MBPS max for me.
#6
Yeah we've had the email too, just got to look for a better deal elsewhere now
#7
They needed to find some way of paying off the £400k fine from the ICO for their incompetence looking after customers data....(_;)

Fortunately I managed to take advantage of their Black Friday deal last year but if they keep increasing prices without improving their service I probably won't be staying with them beyond the end of my contract.
#8
Hope I get the email my internet been dropping in and out all the time recently
#9
anyone threatened to leave and get a retention deal?
1 Like #10
I did. Was offered 30pm for 76mb package fixed for 18 months. Tried to get them to match Vodafone (28pm) but this was lowest they could offer. Gave me usual bull about what a hassle it is to change and etc etc.

Vodafone gave me minimum guaranteee speed for 62 where as Talktalk offered 40, so went with Voda.
#11
Nice how Talk Talk market it as if they're doing you a favour.

This is contract law, if ANY company changes the terms of the contract you can terminate it. I just got out of my Plusnet contract because they increased prices
#12
Not received any email yet. Are these increases right across the board?
#13
this is why I stay with vm been with them for year's only pay £20 a month most for internet as don't need a landline...love em or hate em they'll alright for what I need...
#14
rmlrochester
this is why I stay with vm been with them for year's only pay £20 a month most for internet as don't need a landline...love em or hate em they'll alright for what I need...


How did you manage to get it for £20
#15
Will I be affected, I got 18 month contract and £22.75 per month all in for fibre medium.
Hate that I can't play battlefield online constant packet loss and other issues.
#16
just rang. accepted their fixed for 18m deal: 38mb fibre/line rental/anytime calls to landline and mobile numbers/ free 18 months mobile sim wit 200mins/unlim texts/500mb data and keep the youview box for recording channels. £28p/m fixed for 18m

no alternative deals out there + risk of price increase with likes of vm and sky during the contract
#17
Love these price rises.

Got onto them immediately, cancelled and signed up thru Topcashback with another provider for ££££ cashback.
#18
Only people who have recently signed up for contracts with discounts are getting this. Those who are about to hit 12 - 18 month period of full price are not
#19
Gollywood
Not received any email yet. Are these increases right across the board?

You only get the email if you're on e-billing, paper bills will get a letter in the post. As I understand it they are across the board, unless you're already on a higher tariff (I'm on the £17.70 all in Simply Broadband). - http://help2.talktalk.co.uk/important-update-our-price-changes

I also just came off the phone to them & was told I'd be paying £22.95 despite having free broadband for the length of the contract, 38MB fibre was available for £27.95 which when I said about the Vodafone offer she seemed to try & make out that they could increase the price....
#20
Mikuru
Gollywood
Not received any email yet. Are these increases right across the board?
You only get the email if you're on e-billing, paper bills will get a letter in the post. As I understand it they are across the board, unless you're already on a higher tariff (I'm on the £17.70 all in Simply Broadband). - http://help2.talktalk.co.uk/important-update-our-price-changes
I also just came off the phone to them & was told I'd be paying £22.95 despite having free broadband for the length of the contract, 38MB fibre was available for £27.95 which when I said about the Vodafone offer she seemed to try & make out that they could increase the price....

I'm on paperless billing, nothing in the post.

I must be paying the upper level then!
#21
24M451
Just left talktalk using this clause, frankly jumped at the chance to leave early, been with them for 10 months out of 18... nothing but poor customer service, incompetent technical staff, intermittent and often non working internet. Jumped at the chance to be free of them.

Me too. Just had a nightmare 6 months trying to resolve and get shot of them for being ripped off and charged for things I don't even have with them. Worst Indian call centre customer service EVER! Good riddance.
#22
I expect Sky will be following suit in November, they seem to increase every November the Line Rental.. and every november I cancel and get a retention deal.
1 Like #23
rollmesome
Only people who have recently signed up for contracts with discounts are getting this. Those who are about to hit 12 - 18 month period of full price are not
Not true. My contract finished months ago (last October I think) and I received the email.
In the same email I was offered the £27 deal as other people have mentioned.
#24
rollmesome
Only people who have recently signed up for contracts with discounts are getting this. Those who are about to hit 12 - 18 month period of full price are not
my 12 months are up on blackfriday currently no line rental just pay for fibre. i have received this email so not quite true
#25
I'd love to leave!

I was on fibre, moved house and informed them last week and as area isn't fibre I get slow service at an higher price, and forced to sign up for another 18 months or pay a cancellation fee!

I have not got this email yet, should I call anyway?
#26
I've been with talk talk since may/June 16.. even thou my bill unlimited fibre broadband unlimited calls & tv is only £20pm there internet is crazy.. I received a letter 2days ago about contacting the obidman I'm doing it as Internet is pants so slow.. compared to when I was with sky.
#27
i signed up in January 2016. 18 month deal i got was fibre medium - free for 12 months then £10 for 6 month. line rental £17.70 per month. anytime uk calls boost £3.75 for 18 months.

my package will go up by £2.75. £1.25 more on line rental, £1.50 on fibre.
#28
not received notification as of yet. can i still call and try cancelling. or wait for notification.
#29
Haven't touched TalkTalk for ages after having nothing but trouble with them years back at my parents.

Went with Sky and couldn't really fault the service but got stung with Sky Q not working properly so decided to give EE Fibre broadband a try as I'm with them for mobile and get an extra 5gb mobile data. Been with them nearly a week now and so far so good. Getting around 63mb and paying upfront for cheaper line rental makes it a decent deal.
#30
Just to share what retention deal I got from Talktalk. I used SSE's 76mbps + anytime for £21 to bargain against them.

Discount applied for 76mbps + anytime call boost equal to fixed price for 18 months £28.75:
18 months half price to Anytime call boost (cost £3.75 per month)
£7 discount off for 18 months.
Cost with their introductory discounts: £37 per month

This is the lowest they may offer you and will be based on how long you been with them. If you've been with them for 18 months, it's unlikely they give this to you.

Edited By: Suztera on Oct 17, 2016 06:42
1 Like #31
Remember if you go over to their new contract pricing you may not be able to retain some historical services or extras such as 500 minutes global boosts
#32
people moaning about talk talk broadband have you tried a different router or a wired connection the WiFi on the ht633 'super router' is awful left a test device next to it for a week and had 2million lost packets wired mine into my old sky router assigned a static IP and turned off dchp and its been better. that said not brilliant and customer service is woeful can't wait to leave
#33
Suztera
Just to share what retention deal I got from Talktalk. I used SSE's 76mbps + anytime for £21 to bargain against them.
Discount applied for 76mbps + anytime call boost equal to fixed price for 18 months £28.75:
18 months half price to Anytime call boost (cost £3.75 per month)
£7 discount off for 18 months.
Cost with their introductory discounts: £37 per month
This is the lowest they may offer you and will be based on how long you been with them. If you've been with them for 18 months, it's unlikely they give this to you.
May i ask how you got offered a retention deal? I rang up stating my intent to leave with the price increase & was just given the prices that are on website.
#34
Mikuru
May i ask how you got offered a retention deal? I rang up stating my intent to leave with the price increase & was just given the prices that are on website.
Rang up the number that was provided with the email (0345 172 0046). They said it was the loyalty retention department. Asked to confirm about leaving my old contract penalty free. I told them I was considering it due to the price increase. They initially offer their standard pricing. Told them directly that I can find cheaper deals and quoted SSE's prices.The advisor said they needed a moment to talk with their manager/supervisor. She came back with the offer of £23.75 per month for 38mb + anytime calls. I asked to upgrade to 76mbps as well leading to £28.75 fixed for 18 months. Discount provided was half price anytime calls boost and £7 faster fibre discount for 18 months.
How long you been with talktalk? That would influence whether you can get this.
#35
Suztera
Mikuru
May i ask how you got offered a retention deal? I rang up stating my intent to leave with the price increase & was just given the prices that are on website.
Rang up the number that was provided with the email (0345 172 0046). They said it was the loyalty retention department. Asked to confirm about leaving my old contract penalty free. I told them I was considering it due to the price increase. They initially offer their standard pricing. Told them directly that I can find cheaper deals and quoted SSE's prices.The advisor said they needed a moment to talk with their manager/supervisor. She came back with the offer of £23.75 per month for 38mb + anytime calls. I asked to upgrade to 76mbps as well leading to £28.75 fixed for 18 months. Discount provided was half price anytime calls boost and £7 faster fibre discount for 18 months.
How long you been with talktalk? That would influence whether you can get this.

I've been with them ~2 months. When i rang the number it seemed to be a standard billing department, even when selecting the calling about price increase option.

Will give it another try after & hope for a better result, thanks!
#36
Mikuru

I've been with them ~2 months. When i rang the number it seemed to be a standard billing department, even when selecting the calling about price increase option.
Will give it another try after & hope for a better result, thanks!
You can give it a try, but it will be difficult to haggle. I been with them for 7 years so...
#37
Need some advice please. I cancelled my contract with TalkTalk after the price increase. My fibre optic broadband is due to end on the 15th of Nov. I've since tried signing up to a new provider but they have cancelled my order due to there being a cease order on my line. So it sounds like I can't put in an order until after the 15th of Nov which means I'll be without Internet for a couple of weeks. Do I have any options here or is there nothing I can do? Thanks.
1 Like #38
DeanVader
Need some advice please. I cancelled my contract with TalkTalk after the price increase. My fibre optic broadband is due to end on the 15th of Nov. I've since tried signing up to a new provider but they have cancelled my order due to there being a cease order on my line. So it sounds like I can't put in an order until after the 15th of Nov which means I'll be without Internet for a couple of weeks. Do I have any options here or is there nothing I can do? Thanks.

Ring them up & ask them to remove the cease on the line, Although remind them that you are still leaving & the other provider will be the one sorting the leaving. This will cancel the cancellation but the new provider can then take over & proceed with the switch (Will more than likely be the 15th as well).

Speaking from experience as this is an issue I had moving to talk talk in the first place.
#39
Mikuru
DeanVader
Need some advice please. I cancelled my contract with TalkTalk after the price increase. My fibre optic broadband is due to end on the 15th of Nov. I've since tried signing up to a new provider but they have cancelled my order due to there being a cease order on my line. So it sounds like I can't put in an order until after the 15th of Nov which means I'll be without Internet for a couple of weeks. Do I have any options here or is there nothing I can do? Thanks.
Ring them up & ask them to remove the cease on the line, Although remind them that you are still leaving & the other provider will be the one sorting the leaving. This will cancel the cancellation but the new provider can then take over & proceed with the switch (Will more than likely be the 15th as well).
Speaking from experience as this is an issue I had moving to talk talk in the first place.
How long does it take them to remove the cease on the line?
1 Like #40
anewman
Mikuru
DeanVader
Need some advice please. I cancelled my contract with TalkTalk after the price increase. My fibre optic broadband is due to end on the 15th of Nov. I've since tried signing up to a new provider but they have cancelled my order due to there being a cease order on my line. So it sounds like I can't put in an order until after the 15th of Nov which means I'll be without Internet for a couple of weeks. Do I have any options here or is there nothing I can do? Thanks.
Ring them up & ask them to remove the cease on the line, Although remind them that you are still leaving & the other provider will be the one sorting the leaving. This will cancel the cancellation but the new provider can then take over & proceed with the switch (Will more than likely be the 15th as well).
Speaking from experience as this is an issue I had moving to talk talk in the first place.
How long does it take them to remove the cease on the line?

Up to 48 hours, but usually done within 12.

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