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talk talk renewing contract

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to anyone with anyone with any knowledge of talk talk, is the only way to renew an18th month contract when someone from costumer retentions rings you. I asked the women on the other end, and she said …
boombastic Avatar
7y, 10m agoPosted 7 years, 10 months ago
to anyone with anyone with any knowledge of talk talk, is the only way to renew an18th month contract when someone from costumer retentions rings you. I asked the women on the other end, and she said that this was the only way and that i should give her details of my account. Am i right in thinking that this is not normal. Any help is appreciated.
boombastic Avatar
7y, 10m agoPosted 7 years, 10 months ago
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#1
we got that too. it my parents account not mine or i would have started on her lol, after all weve done our 18month contract. but yeah we had to renew ours or our internet would have been knocked off
#2
dont waste your time with talk talk

their broadband service is a joke, the worst by far in the UK

go to O2 , and you get £ 70 Quidco ( I got the quidco after 2 months and so did a friend, so you rely on it )

I had terrible BB problems with talk talk, they kept giving me excuses, my line was too far from the exchange,

anyway, since going to O2 by BB has been on 100% and never had any disconnections

seems talk talk deliberately limit their internet usage, due to it bieng ' free '

yes its free, but its also rubbish,
#3
i cancelled my talk talk within the 18 month contract

due to the rubbish BB service

they kept chasing me up for a £ 70 cancelleation fee

I told them that I only cancelled because THEY failed to provide an acceptable internet service

they sent me a few bills

I simply replied I WILL NOT PAY for the above reasons, DO NOT WRITE TO ME AGAIN , PLEASE ISSUE A COURT SUMMONS if you want to have this matter decided by a judge.

NEVER HEARD FROM THEM AGAIN

this was 1 year ago now.
#4
i get quite good speed, with talk talk so i don't mind. Also i have not had any problems. Anyway i have a 40gb download limit so i don't mind. but anyway can we keep the conversation on the the point please.
#5
oh ok fair enuff.........

Ive never heard of a talk talk customer having a good BB service

this is new to me !!!!

anyway what was your original point ?

u need confirmation that u need to enter into another 18 month talk talk contract to continue ?

something u need to ask talk talk, not HOT DEALS !!!
#6
Had good service from talktalk. You dont need to enter into another 18 month contract just continue as you are. They usually offer you a few months free to tie you into another contract. If they phone and ask you to give any details just hang up...probably not talktalak but another company
#7
Why if you've completed your initial 18 month tie-in would you like to tie yourself in for another 18 months? Maybe I'm misunderstanding you. They will contact you and offer you somegimmick to keep you tied in as that would be in their best interests, but you can simply say no, and keep all of your existing options on a month by month basis. If they tell you differently, they are trying it on, trying to earn themselves a bit of commission.
#8
The same thing happened to my dad so it is normal! He never had a problem with the service, so did renew.

But....He got them to throw in a free wireless router. I think he also managed to negotiate a discount, but I cannot confirm this! He most certainly got the wireless router, because I set it up for him
#9
thearbiter65
The same thing happened to my dad so it is normal! He never had a problem with the service, so did renew.

But....He got them to throw in a free wireless router. I think he also managed to negotiate a discount, but I cannot confirm this! He most certainly got the wireless router, because I set it up for him


free router! why didnt my mother ask for one!
just told her to ring and ask for one but she wont =(
#10
donnaraine
free router! why didnt my mother ask for one!
just told her to ring and ask for one but she wont =(


ok just phoned and asked but apparantly they dont give the router if youve recieved the discount off your call package for 2 months, the discount is only worth £9!
#11
donnaraine
ok just phoned and asked but apparantly they dont give the router if youve recieved the discount off your call package for 2 months, the discount is only worth £9!


Oh well can't win them all! At least you had £9 discount, lol

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