i placed an order with talktalk a month ago and was told my line would be installed within 2 weeks.
i arrived home one day to find that an engineer had been out and i would have to resceduale. i was peed of as i hadnt been told they were coming (stated on my welcome pack was the fact they send a text the day before)
got on to them and they said they had sent a text a week prior... but to the wrong number. was told would have it rescedualed. waited a week, called again, only to find they hadnt edited my number!!
again was told line instilation would be rescedualed.
(bare with me im gettin there....)
arrived home today to find a letter saying they have called my talktalk service. again, i called them, to be told that they had cancelled it 2 weeks prior!! so those other times id rang id been lied to...
what are my rights?? ive asked to speak to somebody higher and im now waiting for then to call me back
thanks...and sorry its so long winded!!