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Tech Help Please

GemmaJayne Avatar
6y, 2m agoPosted 6 years, 2 months ago
Moved house two months ago and since being reconnected to broadband (BT) my PC is going soooo slowly. Can't watch videos as its always 'buffering' and it takes ages to load a new page on the net. BT said initially that it take 10 days to connect properly to the internet once they connect you, however I'm still having problems.

Can anyone tell me how I find out if its my PC or if it is the internet. My PC is only about a year old (maybe less) and I'm running windows 7. How do I check memory etc??

Many many thanks in advance xx
GemmaJayne Avatar
6y, 2m agoPosted 6 years, 2 months ago
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(33) Jump to unreadPost a comment
Comments/page:
#1
If it was fine before then it won't be the computer unless it's took some damage in moving maybe?

I guess the broadband is still stabilising and hopefully be ok soon. I've had BT before and found it great,I was using the home hub. Only other thing is the phoneline quality is not good maybe thats effecting it,you soon know if it's no good later on.
banned#2
what results do you get here?

http://www.speedtest.net/

BT are lying about 10 days. It works or it doesnt lol

stabilising :)
#3
goto speedtest.net to see what your internet speed is.
#4
Thanks, I had a new phone line installed, however I often find the line quite quiet, so I'm mow wondering if it could be that. There was no problems before we moved, it was really fast. - Its really annoying!! Thanks for your help :-)
#5
how far did you move? i.e. from a city to a village? you might have moved to an area with a lower exchange speed
#6
It says - I have no clue what it means though?? Thanks for your help :-)

Download 0.13mbps
Upload 0.34 mps
Ping 104ms

http://www.speedtest.net/result/1031428789.png



csiman
what results do you get here?http://www.speedtest.net/BT are lying about 10 days. It works or it doesnt lolstabilising :)
#7
I moved from a village to Cambridge City Centre - I would have thought it would have been better but apparently not :-(

pistol6000
how far did you move? i.e. from a city to a village? you might have moved to an area with a lower exchange speed
banned#8
check your old & new postcode and check BT ADSL speeds

http://www.samknows.com/broadband/broadband_checker
banned#9
GemmaJayne
It says - I have no clue what it means though?? Thanks for your help :-)

Download 0.13mbps
Upload 0.34 mps
Ping 104ms



http://www.speedtest.net/result/1031428789.png




csiman
what results do you get here?http://www.speedtest.net/BT are lying about 10 days. It works or it doesnt lolstabilising :)

OMG! that is the worst I have ever seen. Should be getting figures like:-

Download 6.00mbps
Upload 0.5 mps
Ping 50ms


Your download is horrendous

RING BT!
#10
http://www.speedtest.net/result/1031440838.png

this is mine and im right out in the sticks!!

might be worth checking all your internal connections, line filters etc

Edited By: pistol6000 on Nov 15, 2010 17:00
#11
If it is a new house then the ring wire is probably connected inside your Master BT socket, open it up and disconnect it so you only have two wires connected to 2 & 5, you should notice a vast improvement :-)
#12
ahhhhh - I have twice they're not listening to me - Time for the authority voice to come out - Grrrhhh

Thanks :-)

csiman
GemmaJayne
It says - I have no clue what it means though?? Thanks for your help :-)Download 0.13mbpsUpload 0.34 mpsPing 104mshttp://www.speedtest.net/result/1031428789.png
csiman
what results do you get here?http://www.speedtest.net/BT are lying about 10 days. It works or it doesnt lolstabilising :)
OMG! that is the worst I have ever seen. Should be getting figures like:-Download 6.00mbpsUpload 0.5 mpsPing 50msYour download is horrendousRING BT!
#13
Wowzers - I am a blonde, but I'll have a go, If I disappear completely from the world or the internet you'll know I f'd up :-))

scooterb69
If it is a new house then the ring wire is probably connected inside your Master BT socket, open it up and disconnect it so you only have two wires connected to 2 & 5, you should notice a vast improvement :-)
#14
Have you filters on? If the line sounds quiet it could be that

Those download figures are terrible, double dial-up circa 1999. The ping is really high too.

Go to pingtest.net and run, post results here
#15
IS your set up correct? Do you have filters in every in use telephone socket? Is your line quiet, but hissy?
#16
whats your distance from the telephone exchange compared to where you lived before?

Also just because you're in the city doesn't guarrenty faster speed as sometimes they will throttle peoples BB down ( who live closer to exchange) so others (further away) can have faster speed.
#17
No isp would throttle that much imo
#18
dont waste time with stupid speed tester sites,
your router has a built in website which can give you invaluable info about your line, should be the first place anyone checks,
to get to this page open a browser and put http://192.168.0.254 into the address bar, it will ask you for a username and password, these are printed on a on ticker the router.
fwir the speeds are shown in "advanced" then "dsl" details but there are many guides online.

Edited By: maddogb on Nov 15, 2010 20:10
#19
Here's some suggestions but if you could ask a friend or neighbor to do this for you-

Connect your router directly into the main socket ie take the face plate off and plug the filter and router in there.
Check that only wires 2 and 5 are connected in the socket. (scooterb69)
Ask BT to do a line test for you, whilst everything is unplugged except the main socket.

Here's something worth getting despite having the ring wire disconnected , snag is make sure you have the correct master socket as it will not fit all of them. - http://www.shop.bt.com/products/bt-iplate---bt-broadband-accelerator-58LT.html

read this part copied for you -
2. Do you have a master telephone socket with a horizontal line across the front? The I-Plate is NOT suitable if:

* your socket has a horizontal line, but also an Openreach logo on it - this socket has an I-Plate filter built in.
* your socket doesn't have a horizontal line across the front
* your socket has two connection points - for telephone and DSL

For pictures of these sockets, click on the link at the top of this page "Will the I-Plate work with your phone socket?"


Edited By: Joey Bloggsy on Nov 15, 2010 23:10
#20
Hi ya - thanks for all of this, BT have been a little helpful now and talked me through some of this. Its an openreach socket, but there are no wires connected to 2 or 5 so am a bit confused. They are now apparently getting someone more technical to call me back later - we shall see
Thanks again

Joey Bloggsy
Here's some suggestions but if you could ask a friend or neighbor to do this for you-Connect your router directly into the main socket ie take the face plate off and plug the filter and router in there.Check that only wires 2 and 5 are connected in the socket. (scooterb69)Ask BT to do a line test for you, whilst everything is unplugged except the main socket.Here's something worth getting despite having the ring wire disconnected , snag is make sure you have the correct master socket as it will not fit all of them. - http://www.shop.bt.com/products/bt-iplate---bt-broadband-accelerator-58LT.htmlread this part copied for you -2. Do you have a master telephone socket with a horizontal line across the front? The I-Plate is NOT suitable if:* your socket has a horizontal line, but also an Openreach logo on it - this socket has an I-Plate filter built in.* your socket doesn't have a horizontal line across the front* your socket has two connection points - for telephone and DSLFor pictures of these sockets, click on the link at the top of this page "Will the I-Plate work with your phone socket?"
#21
Possibly, the line is quiet - how do I find out? - thanks

sancho1983
Have you filters on? If the line sounds quiet it could be thatThose download figures are terrible, double dial-up circa 1999. The ping is really high too.Go to pingtest.net and run, post results here
#22
I don't know what filters are? I only have one socket, the line is quite quiet - thanks :-)

Paddy_o_furniture
IS your set up correct? Do you have filters in every in use telephone socket? Is your line quiet, but hissy?
1 Like #23
Wow, Liverpool Uni FTW!

http://www.speedtest.net/result/1032762711.png
#24
I can't get anything from that page, it says not available - am I doomed ;-)

maddogb
dont waste time with stupid speed tester sites,your router has a built in website which can give you invaluable info about your line, should be the first place anyone checks,to get to this page open a browser and put http://192.168.0.254 into the address bar, it will ask you for a username and password, these are printed on a on ticker the router.fwir the speeds are shown in "advanced" then "dsl" details but there are many guides online.
#25
Here's my speed at work

http://www.speedtest.net/result/1032788115.png
#26
dcx_badass
Lost Symphonies
Wow, Liverpool Uni FTW!http://www.speedtest.net/result/1032762711.png


I'll just leave this here....

http://www.speedtest.net/result/1032814922.png

Taken from uni now.




EPIC.

But Liverpool Uni internet connection was pwned at teh start of term, and we are currently on the "slow" server, no idea when we will be getting back onto the main server but I will let you know when we do :p
#27
Do I win a cookie?

http://www.speedtest.net/result/1032935141.png
1 Like #28
sancho1983
Do I win a cookie?http://www.speedtest.net/result/1032935141.png

http://img694.imageshack.us/img694/8416/cookie.gif
#29
GemmaJayne
I don't know what filters are? I only have one socket, the line is quite quiet - thanks :-)

Paddy_o_furniture
IS your set up correct? Do you have filters in every in use telephone socket? Is your line quiet, but hissy?

Filter looks like a little matchbox that connects direct to your phone socket, you'll usually have a rj11 cable going to your router and cable going to your phone from it.
banned#30
sancho1983
Do I win a cookie?

http://www.speedtest.net/result/1032935141.png

DO I win one too lol

http://www.speedtest.net/result/1033581481.png
#31
No, you can have a digestive as your upload is so poor :{

http://scally.typepad.com/photos/photo_cuisine/digestive_biscuit.jpg

Edited By: sancho1983 on Nov 17, 2010 08:59
banned#32
sancho1983
No, you can have a digestive as your upload is so poor :{

good job that I hardly upload anything ;)
#33
GemmaJayne
I can't get anything from that page, it says not available - am I doomed ;-)


may be my mistake i deal with so many different makes of router
but to double check if its the correct address you need to find the routers address on the local network to do this open a command prompt
in vista/win7 click the windows button and just type cmd, wait a second then press enter
in windows xp click start, run then type cmd into the box and press enter

once the black command box appears type ipconfig and press enter

some text will appear and look for the line under "Ethernet adapter Local Area Connection:"(if wired) or the wireless connection, that says
"default gateway" the address to the right of this line willl be the routers address so prob 192.168.1.254 or 192.168.1.1


Edited By: maddogb on Nov 17, 2010 20:57

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