Tech help - windows 7 please - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Tech help - windows 7 please

GemmaJayne Avatar
6y, 10m agoPosted 6 years, 10 months ago
Can anyone help with windows 7??

Had it about 2 months and all of a sudden its going really slow and keeps freezing, I've not installed anything on it since I got it, have put a few photos on but thats it.

Is there anything I can do that can speed it up or that I can look at to tell me what the problem is, Its much worse when I'm on the net if that helps??

Speak slowly i'm blonde ;-)

THANKS!!!
GemmaJayne Avatar
6y, 10m agoPosted 6 years, 10 months ago
Options

All Comments

(20) Jump to unreadPost a comment
Comments/page:
#1
Have you got decent Anti-Virus, Firewall, and anti-spyware/malware protection?
#2
no, just the one that cam with the PC - That Norton thing which I hear isn't great
#3
GemmaJayne
no, just the one that cam with the PC - That Norton thing which I hear isn't great


I think it very possible you have some fomr of virus/spyware or malware...not certain though....usually those things like Norton are trials and thus useless...but not always. Is it a full version or trial?
#4
Trying installing and running this program:

http://download.cnet.com/Glary-Utilities/3000-2094_4-10508531.html?tag=mncol

It is completely 100% free, with no trial periods or anything like that. It contains some useful tools for speeding up your computer. I use it on my Windows 7 laptop
#5
Also, look for a programme called Malware Bytes if you are concerned you may have a virus or spyware. Again, free and windows 7 compatible
#6
You would be best to download and run the free version of malwarebytes before you try anything else
http://www.malwarebytes.org/
#7
thearbiter65
Trying installing and running this program:

http://download.cnet.com/Glary-Utilities/3000-2094_4-10508531.html?tag=mncol

It is completely 100% free, with no trial periods or anything like that. It contains some useful tools for speeding up your computer. I use it on my Windows 7 laptop


thearbiter65
Also, look for a programme called Malware Bytes if you are concerned you may have a virus or spyware. Again, free and windows 7 compatible


I was about to list some possible solutions softwares including malware bytes...but she shouldnt need a system enhancer if its a new system which makes me feel its a infaction of some kind. once I establish if norton is trial or not I will list programmes that COULD help,,,,

well ok I'll list them

from filehippo download

Spybot Search and Destroy

Malwarebytes

and Comodo personal firewall.

Also you may want to look into removing/uninstalling Norton and installing Avast home edition 5

all are free and great
#8
Is it a desktop PC? Do you have a Sata Hard Drive?

It could be something as simple as a loose sata cable?


Can you do a 'System Restore' to before when the problem started?
#9
GemmaJayne;7662721
no, just the one that cam with the PC - That Norton thing which I hear isn't great


Problem found!
#10
Most probably software related

However perhaps a stick of ram has gone down?

Check that

Also Could be dodgy graphics card or drivers.

Try updating graphics drivers.
#11
shauneco
Most probably software related

However perhaps a stick of ram has gone down?

Check that

Also Could be dodgy graphics card or drivers.

Try updating graphics drivers.


Question is is it a new system that had W7 pre-installed or a system upgraded to W7 becuase if it is then I reckon your on to something there...
#12
Reinstall windows 7 with a fresh install. Happened to me a couple of weeks ago on windows 7. Works fine now
#13
Spammed
Reinstall windows 7 with a fresh install. Happened to me a couple of weeks ago on windows 7. Works fine now


Thats a bit extreme until they know what the issue is:?
#14
bfjem
Thats a bit extreme until they know what the issue is:?


Yeah i guess. When I did mines i hardly had anything on the computer so i just reinstalled win7. If all else fails I'd reinstall win7 :)
#15
Spammed
Yeah i guess. When I did mines i hardly had anything on the computer so i just reinstalled win7. If all else fails I'd reinstall win7 :)


fair enough :thumbsup: but in this case I would urge the Op to have a little patience trying to establish if there is anything that can be done
#16
The OP said she has had Win 7 for 2 months. Glary also has a spyware removal tool. It certainly wouldn't do any harm in running it IMHO
#17
thanks all, its a new PC - a DELL one that was advertised on here a few months back.
Sometimes it randomly re-boots too saying there was a problem. I'm really useless and wouldn't have a clue how to reinstall windows 7 or do anything with drivers etc. I will try that link suggested though and get some new viuse software, see if that helps.
thanks again xxx
#18
if the pc randomly re-boots then contact dell, you can even do it online now :-), they can even check out your pc for you
#19
Hope it helps you. If the computer is only 2 months old, I would contact dell if the programs don't work. I have had no problems at all with Windows 7 and I installed it myself on release day.
#20
thearbiter65
Hope it helps you. If the computer is only 2 months old, I would contact dell if the programs don't work. I have had no problems at all with Windows 7 and I installed it myself on release day.

I agree. Windows 7 is probably the best installation I have ever done. Its simple uncluttered and just works, now finally I can say WOW (3 years too late)

So unless your Antivirus solution is bogging you down, it may be a hardware problem. Note if you Right Click the task bar and select Task Manager, see how busy the processor is etc... If its busy then you have a program/Antivirus problem. If its not busy its probably a hardware or even Firmware problem...it could be worth upgrading the Bios, and anything else that Dell has brought out in the last couple of months for your hardware, sometimes especially when a new OS comes out they have to make driver or Bios changes. Just noticed you said you were blond :-)
For these updates then "simply" contact Dell I have always found them very helpful once you get through all their noncence switch board. Tel number is 0844 338 1000 (quite expensive) but if you search on [url]www.saynoto0870.com[/url] it comes up with a number of 01344 373727 which if you have free minutes to use up you can call for free :-).
or you could try this link, type in your service Tag number and Chat away :-)
http://support.euro.dell.com/support/topics/topic.aspx/emea/shared/support/chat/en/hardware_chat?c=uk&cs=ukbsdt1&l=en&s=bsd

Hope all the HDUK users suggestion come in handy for you

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!