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Techie help needed

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6y, 4m agoPosted 6 years, 4 months ago
My mate just told me he had the following problem with his computer and doesn't know what to do:

"installed some software, it said restart, did so, now can't get on to windows, freezes on a blue screen then reboots itself over and over"

any advice
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6y, 4m agoPosted 6 years, 4 months ago
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#1
hold F8 and get into safe mode windows. Then uninstall what you installed
#2
Has he got the Windows disc ? he could do a repair if it boots to cd. Seems to be a lot of the same problem on the net lately, He could try Safe Mode but i shouldnt think that would work .
#3
Cant seem to edit but read this and see if it helps him http://en.kioskea.net/forum/affich-10056-windows-xp-reboot-loop-help
#4
yeah thats what I thought, thanks guys
#5
First try the safe mode option under boot menu and try a system restore to a few days before the installation of bad s/w.
#6
Squelds
First try the safe mode option under boot menu and try a system restore to a few days before the installation of bad s/w.

This is definitely worth trying first. However you may have a hardware error (most likely the RAM or hard disk) and it's a coincidence that it occurred after installing the software.

Your PC may have it's own hard disk test, I know Dells do. Worth checking your manual or online for more info. If you think the disk is ok, you could basic troubleshoot the memory by removing the DIMMs one at a time and see if you still get the BSOD.
#7
Agree that it's most likely to be a hardware error. Over the last 15 years I've had perhaps 4/5 BSD problems, all except one was a RAM failure in 1 or more sticks... the one time it wasn't the RAM it was either a PSU or motherboard problem, never did find out as it would've been a waste of money to diagnose it at the time than to simply move on with another computer build.
I hope it does turn out to be a software problem and it gets sorted.... first time I got the BSD I spent approx a week trying out my hard disks and installing and re-installing windows, disconnecting this and that and so on.... 10 years later I know to try the RAM first, LOL

good luck
#8
BSOD can be caused by software conflicts just as much as h/w faults.

The thing is OP said PC was working fine UNTIL he installed a new piece of s/w... tbh its highly unlikely that its a h/w fault if all was ok before the install. Not saying 100% that its not h/w related, just the odds are swinging the way of the new install conflicting somewhere along the line.

System restore before you start taking pc apart. If that fails then go to next stage.

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