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Technical help needed please

the dandy p Avatar
7y, 11m agoPosted 7 years, 11 months ago
For a reason I can't understand my DVD-RW drive on my laptop has decided that it doesn't want to read cd's, it still reads dvd's perfectly, and even blank cd-r's but if i insert a music disc it starts to spin up then nothing happens; the drive stays labelled as dvd drive and nothing appears in it, I can't explore it or anything.
I have clicked 'ask me everytime' in regards to autoplaying cd's, and I have tried updating to the latest drivers, and even uninstalling the device and letting windows install it again, the drive appears as healthy in device manager. I have even tried running a command prompt (following instructinos on HP's website), using startdisk the computer shows that the drive works and that it can see the contents of the cd, but as soon as I reboot into windows and try to read a cd, nothing happens.
The model number is HP DV6529em running windows vista home premium, which I have JUST re-installed to try and aid the problem.
Any help will get gratuitous rep.
the dandy p Avatar
7y, 11m agoPosted 7 years, 11 months ago
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#1
Try right clicking on the drive icon, choose Properties then Autrun. Make sure it is set for playing CD music. Make sure you have a CD in the drive before doing the above.
#2
You don't seem to understand, when there is a music cd in the drive the drive stays labelled as DVD drive, the cd does not appear thus I cannot click autorun.
#3
Can no one here add any help at all?
#5


Rep left, but sadly it did notihng.
#6
If you've got the time on your hands, try installing XP and see if it works on that. If it does you're looking at a Vista software problem and if it doesn't then it's pointing to the hardware.
#7
there was an issue last year with itunes and some hp laptops, nothing related?
Sounds like some software has set an association for music cds and when updated/uninstalled has not removed this association, have you un-installed any music related software recently?
#8
maddogb
there was an issue last year with itunes and some hp laptops, nothing related?
Sounds like some software has set an association for music cds and when updated/uninstalled has not removed this association, have you un-installed any music related software recently?


As I said, I have completely reformatted the laptop back to factory settings, so only the software that comes with the recovery discs is on it.
#9
the dandy p
As I said, I have completely reformatted the laptop back to factory settings, so only the software that comes with the recovery discs is on it.


apologies missed that but to be fair it doesn't at this moment say you reformatted ;) just;
"The model number is HP DV6529em running windows vista home premium, which I have JUST re-installed to try and aid the problem."
significant!
obviously if recoevery cd's they are being read so throws a very strange light on it..
what software are you using to play the discs and what type of disks are they?, general music cds, ones you have burnt?
is the first music cd you put in always the same one?
#10
The only softaware i'm using is windows media player, but the discs don't even show up in 'my computer' the drive just stays blank and says 'DVD Drive'
Store bought music cd's, and software discs are the same, it will play one (very occasioinally) normally, then I will insert another cd and the drive just starts to spin up, then spins down again, does this about 3 times, then nothing happens.
I would have jumped to the conclusion that it's simply a faulty drive, but it plays dvd'd 100% of the time.
#11
the dandy p
The only softaware i'm using is windows media player, but the discs don't even show up in 'my computer' the drive just stays blank and says 'DVD Drive'
Store bought music cd's, and software discs are the same, it will play one (very occasioinally) normally, then I will insert another cd and the drive just starts to spin up, then spins down again, does this about 3 times, then nothing happens.
I would have jumped to the conclusion that it's simply a faulty drive, but it plays dvd'd 100% of the time.


never looked into optical drive technology that closely but as far as i understand there are major differences on how the head etc is powered and used during the read operations on the two types of disk, i have seen many a dvd drive that stopped reading dvds but read cds ok, never seen it this way round.
Can only suggest obtaining a cd based boot disk with diags on to test drive and discount this possibility, google (Hiren's boot Cd)
Once you do that post back and let us know, makes it a bit easier to remove windows from the equation. ;)
#12
the dandy p
The only softaware i'm using is windows media player, but the discs don't even show up in 'my computer' the drive just stays blank and says 'DVD Drive'
Store bought music cd's, and software discs are the same, it will play one (very occasioinally) normally, then I will insert another cd and the drive just starts to spin up, then spins down again, does this about 3 times, then nothing happens.
I would have jumped to the conclusion that it's simply a faulty drive, but it plays dvd'd 100% of the time.


If this is true http://www.mp3car.com/vbulletin/general-hardware-discussion/71575-drive-reads-dvds-but-not-cd-anymore.html then there are two lasers in the drive - one for DVDs and one for CDs.

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