Hi, just seeking some advice for a friend.
They rent a house and the boiler packed up a week ago. So they have no heating and no hot water. They reported the problem to the landlord the day after, a plumber was sent over 2 days after reporting the problem. It could not be fixed and the part would not be available til Tuesday (a week after looking at boiler). So were up to 11 days now.
Also, the washing machine supplied with the rental has died. The landlord said that they could go and buy one from Currys and they will reinbursed, but will have to remove and dispose of the old one.
Any advice as to weather this is legal etc.