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Tesco Clubcard

£0.00 @ Tesco
Are there any other members having problems with their clubcard vouchers? I tried to double mine the other day only to be told that they were 'inactive'.After speaking to Clubcard on the stores tel… Read More
RATTYREET Avatar
6y, 8m agoPosted 6 years, 8 months ago
Are there any other members having problems with their clubcard vouchers?
I tried to double mine the other day only to be told that they were 'inactive'.After speaking to Clubcard on the stores telephone they said that I had phoned and asked for my vouchers to be 'rolled over'[WHAT???] and when I denied was told the system was right and infallible!!!!!!!!!!
When I checked on 'MY Account' [Clubcard] it was totally wrong!!!!!!!!!!!!
Even the app on my ipod touch doesn't work any more.
Has Tesco lost the plot completely?
Has anybody else experienced problems?
Other Links From Tesco:
RATTYREET Avatar
6y, 8m agoPosted 6 years, 8 months ago
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banned#1
There was a sign in our Tesco this morning saying something along the lines of "Due to a GLOBAL technical issue we are currently unable to..." then something to do with Clubcard vouchers. So I'd assume they are having IT issues.
#2
I doubled mine instore at their customer services the other day but it took ages. As previous poster said - IT issues. Then when I finally got the vouchers most of them would not scan at check out. Got sorted eventually though.
#3
They refused to double mine on Friday,must email today about that.
#4
mega issues with the double up this time, I was in work yesterday and the queue for Double up was taking 1 hour, so by the time they got to us till people the customers were fuming. I dont blame them, but I felt sorry for the girls on the Double up tills.

The systems kept crashing, causing mega delays.

I Doubled my own vouchers up today and the queue only took 10 mins, so fingers crossed the systems will sort themselves out soon.
#5
anyone know long the vouchers are taking to come through if exchanged online?

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