Tesco Clubcard points/vouchers/rewards query? - HotUKDeals
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Tesco Clubcard points/vouchers/rewards query?

£0.00 @ Tesco
Anyone else missing tesco clubcard bonus or double points that were promised when they placed their orders? I ask because we are: ordered iphone in jan/feb - supposed to get 1000 bonus point…
charlie brown Avatar
7y, 6d agoPosted 7 years, 6 days ago
Anyone else missing tesco clubcard bonus or double points that were promised when they placed their orders?

I ask because we are:

ordered iphone in jan/feb - supposed to get 1000 bonus points, but only awarded 880 (being the double amount and no mention of bonus)
ordered cd/s some offering bonus points to be added a few months later I can't remember if it was 100 or 300 per cd. only awarded standard points
ordered a few electrical items - no mention of any points.

Unfortunately speaking to TCC customer services is a waste of time as they're limited to what info is available on their system and can only see 3 months (25.1.10 to 7.3.10). They can't give any breakdown of items you've purchased with their clubcard value or their bonus. They suggested we send an email giving details of what we should have been given and also recommended we wait longer in case they come in next statement.

Why can't Tesco Clubcards be like Nectar points, where you can go in your account and see exactly what's been awarded and when. Just think how many points disapear from their system instead of being allocated to their rightful customer.

Charlie Brown
charlie brown Avatar
7y, 6d agoPosted 7 years, 6 days ago
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Comments/page:
#1
bonus points can take up to six weeks to appear on your account-we had this when taking tesco car insurance and dvd rental.
#2
I got extra points for ordering a phone (just a cheap phone, got 1000points) in january and they were added. Also pre-ordered a dvd in december and I am 90% sure I got the points for that too.

I think it would be better if they outlined where the points were from or at least credited them straight away
#3
I just rang to query a missing voucher and they said they sent £17 in Feb. I NEVER received it, so I got them to cancel and reissue, however now I have to wait til May to get them. Grrr!
#4
barky
bonus points can take up to six weeks to appear on your account-we had this when taking tesco car insurance and dvd rental.

TCC customer services said 3rd parties can take longer issuing bonus points and they've no way of knowing how much or when they'll arrive, even if they're from Tesco mobile or tesco entertainment.

Thanks.

Charlie Brown
#5
kelly_o_fanatic
I got extra points for ordering a phone (just a cheap phone, got 1000points) in january and they were added. Also pre-ordered a dvd in december and I am 90% sure I got the points for that too.

I think it would be better if they outlined where the points were from or at least credited them straight away.


Agreed :thumbsup: Or are we asking the impossible :whistling: and You're lucky to get points in Jan for ordering cheap phone. Maybe that's where I went wrong ordering the iphone. I'm still waiting

Charlie Brown
#6
Yippie!

I just got my 1800 points for my iphone ordered way back in Jan.8). ,which is vaguely the amount I remembered.

Thanks to the very helpfu Tesco rewards CS "Shelly", who actually called me back (within 2 hours of me chasing Tesco Rewards again) and confirm she'd raised a report/claim.

Happy ending
#7
I'm still waiting for my points from my iphone 4 purchase. Is a proper shambles, having called both clubcard and tesco mobile to sort it and they both seem useless.

I can't beleive there is no way to break down your points total online.
#8
does anyone know how long it takes for my online deliveries to be converted into points?? My latest two shops have shown up on my tesco account but the points don't show up on my clubcard account online (£155) Does it take a while to show??
Thank you

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